topic Re: softlock license manger error message in Installation & Licensing Forum

softlock license manger error message

Anonymous — Tue, 26 Apr 2011 00:00:01 GMT

I have installed the 2012 upgrade. When I open the program I get the following error:

The security system (softlock license manager) is not functuining or is improperly installed.

The program then shuts down. Any ideas?

Re: softlock license manger error message

hashim.mundol — Wed, 27 Apr 2011 14:21:50 GMT

Is this Autocad 2012 ?

please try a clean installation of Autocad as admin

http://usa.autodesk.com/getdoc/id=TS75218

Re: softlock license manger error message

Anonymous — Wed, 27 Apr 2011 15:04:59 GMT

I brought this to Autodesk tech. support. I have had issues with running 2011 Autodesk products. One day all was working fine. The next morning none of my autocad programs would run. After many hours of trying different suggetions from tech support we were about ready to re-format the hard drive and start new. When the 2012 update became available we figured one last try before the re-format. This is when the softlock error poped up. I recieved the following message from Autodesk in response to the softlock issue:

"Softlock License Manager Errors were usually seen with the older version of AutoCAD products (releases older than 2008) and the typical cause of the error was restricted permissions on licensing folder or some corruption with the license file.

The standalone license file location on Windows 7 is C:\ProgramData\FLEXnet and standalone license file name is similar to adskflex_00691b00_tsf.data and adskflex_00691b00_tsf.data_backup.001. These files are encrypted files and basically keep activation information. Please try giving Everyone full control permissions to the folder and move adskflex data files you find there to another folder (e.g. Desktop) and let me know if this helps."

By doing this all of my Autocad programs work, even the 2011 products which started this process. After all the things we tried it seems it was a permission's problem. I have had many permission issues since installing Windows 7.

Glad this one is behind us.

Re: softlock license manger error message

hashim.mundol — Wed, 27 Apr 2011 15:07:13 GMT

thank you for sharing the solution with the community 🙂

Re: softlock license manger error message

Jessup — Mon, 16 May 2011 15:00:29 GMT

Thank you for posting that solution to the forums; it is the only one I have found for this error message in the 2012 products.

Here are the paths for those files in Windows XP and Windows Vista, as well:

On Vista or Windows 7:

C:\ProgramData\FLEXnet\adskflex_00691b00_tsf.data

C:\ProgramData\FLEXnet\adskflex_00691b00_tsf.data.backup

On Windows XP:

C:\Documents and Settings\All Users\Application Data\FLEXnet\adskflex_00691b00_tsf.data

C:\Documents and Settings\All Users\Application Data\FLEXnet\adskflex_00691b00_tsf.data.backup

Best regards,

Re: softlock license manger error message

Anonymous — Fri, 01 Jul 2011 07:14:07 GMT

Having similar issues on XP but can't find "Application Data" folder with .data file in location specified. Where else could it be?

Re: softlock license manger error message

TravisNave — Fri, 01 Jul 2011 15:45:05 GMT

It's a hidden folder. You can either turn hidden folders and files on within your explorer properties or you can put the path directly into your address bar and get there.

Re: softlock license manger error message

leaveAlone — Mon, 22 Aug 2011 00:49:15 GMT

I am having this problem as well, however, I do not know how to give everyone full rights to these files on XP. Any help would be greatly appreciated. Thanks!

Re: softlock license manger error message

Anonymous — Mon, 19 Sep 2011 15:25:14 GMT

I am experiencing the same problem with my autocad electrical installation. I am running XP SP3 and have ACE2011 and ACE2012. Neither will load and ACE2011 shows no error. The splash screen pops up and then goes away and nothing. ACE2012 at least lets me know that the softlock license manager is not functioning.

I tried the fix suggested in the tread with no luck. Any other ideas or suggestions?

Jeff

Re: softlock license manger error message

Anonymous — Tue, 20 Sep 2011 17:08:35 GMT

So... if this solution doesn't fix the problem then what else could it be? I have found a few other references to other fixs for this problem but nothing is working. I have a stand alone license and can't get any work done. 😞

Re: softlock license manger error message

hashim.mundol — Wed, 21 Sep 2011 11:48:20 GMT

Have you tried delete the c:\programdata\autodesk\adlm folder after uninstalling all Autodesk programs ?

also

please try to install the software in diagnostics mode as described here

http://usa.autodesk.com/getdoc/id=TS75218

if you still have issues please post

c:\programdata\autodesk\adlm\*adlm*.log files.

Re: softlock license manger error message

Anonymous — Tue, 27 Sep 2011 17:26:11 GMT

I uninstalled ACE2011 and ACE2012 cleaned out the registry and reinstalled ACE2012 only and all seems ok.

Re: softlock license manger error message

c.bergthold — Sat, 01 Oct 2011 14:40:01 GMT

I'm seeing this error on a users computer with a network license. It is my understanding that the above solution is for a standalone license. Am I correct? Any suggestions?

Thanks,

Cory

Re: softlock license manger error message

Anonymous — Sat, 01 Oct 2011 18:58:50 GMT

see if FlexNET service is started.

Re: softlock license manger error message

c.bergthold — Mon, 03 Oct 2011 13:58:27 GMT

Flexnet service is started, all other users have no problems getting a license.

Thanks,

Cory

Re: softlock license manger error message

Anonymous — Tue, 25 Oct 2011 11:36:57 GMT

Doing a reinstall at the moment

thanks

Re: softlock license manger error message

Anonymous — Sun, 12 Feb 2012 23:08:49 GMT

hi,

I´m installing autocad mechanic 2012 and i get the same problem.

I´ve tried everything here and i still get the same error message an then it shuts down.

I´m using windows 7 home premium

Can anyone help?

Thanks

Re: softlock license manger error message

c.bergthold — Mon, 13 Feb 2012 13:43:52 GMT

I tried everything I could think of and ended up formating the hard drive and starting over. If I remember correctly I read somewhere it was a registry problem. Good luck.

Re: softlock license manger error message

TravisNave — Mon, 13 Feb 2012 15:32:04 GMT

For additional information, please consider using Search to assist in your resolution:

Search Autodesk.com

Search Autodesk Discussion Groups

Search Up and Ready Blog

Search Autodesk WikiHelp

Re: softlock license manger error message

Anonymous — Fri, 20 Apr 2012 08:07:10 GMT

There's only "adskflex_00691b00_event.txt" in my "C:\ProgramData\FLEXnet". Any ideas?