topic C3D won't start in Installation & Licensing Forum

C3D won't start

caddman6425nah — Wed, 19 Oct 2011 14:28:55 GMT

Hi all, I'm running C3D on a 64 bit machine, but the problem is this. It installed just fine, but when I went and started the program, it went through its phases, but...... when the desktop start to open it did as a flash , and the program just bombed and quit. I have no problems with all my other Autodesk programs. Help is surely needed and is wanted at this point, and BTW, TIA Nick

Re: C3D won't start

Darin.Green — Wed, 19 Oct 2011 14:51:34 GMT

Here's a few things that should be done when running Autodesk applications which could be causing a problem for you:

Disable UAC (User Account Control) if using Windows 7. To do this go to Start menu, type UAC in the search box and hit ENTER.
Adjust your virtual memory, so that the Initial size is to the recommended size, and the Maximum size is at lease 1000 higher than the recommended.
If you are not an Admin on the machine, have your IT person give you full permissions to the following registry hives:

HKEY_LOCALMACHINE
HKEY_CURRENT_USER
HKEY_CLASSES_ROOT

Hope this helps.

If this resolves your issue, give Kudos or Accept as Solution...

Re: C3D won't start

caddman6425nah — Wed, 19 Oct 2011 14:58:59 GMT

And what do I do in those registry items

Re: C3D won't start

Darin.Green — Wed, 19 Oct 2011 15:02:41 GMT

Try the other one first. If neither of them work for you, have your IT person grant you permissions to those hives.

Re: C3D won't start

caddman6425nah — Wed, 19 Oct 2011 17:56:04 GMT

It's only me, I'm the IT person and I have permision to the registry. Now what do you want in the registry for?

Re: C3D won't start

caddman6425nah — Wed, 19 Oct 2011 18:02:24 GMT

And who determine the recomended size, and where do I find it. I'm already at 16 MB now

Re: C3D won't start

Darin.Green — Wed, 19 Oct 2011 18:48:01 GMT

Nick,

Try this first... Go to C:\ProgramData\Autodesk\AdLM\ and delete the CascadeInfo.cas file then try running the application again.

Re: C3D won't start

caddman6425nah — Wed, 19 Oct 2011 19:04:11 GMT

Didn't work

Re: C3D won't start

Darin.Green — Wed, 19 Oct 2011 19:11:09 GMT

Check your virtual memory to make sure it's above the recommended size.

For example, If the Recommended size is 4000, change the Initial Size to 4000 and set the Maximum size to 6000.

To access the virtual memory location, do the following:

Right-click My Computer, choose Properties

If using Windows 7, select the "Advanced system settings" link on the left of the System page

System Properties Dialog will open

Go to the Advanced tab and click Settings under Performance

Performance Options dialog will open

Go to the Advanced tab, and click the Change button located at the bottom of the dialog

Re: C3D won't start

caddman6425nah — Wed, 19 Oct 2011 19:44:43 GMT

Darin, If I ask what you want me to do in the registry, I would conclude that I have done all the other things. So I just bumped up the virtual memory again. Nothing! So again I ask, what do I do in the registry and why?

Re: C3D won't start

Darin.Green — Wed, 19 Oct 2011 20:08:12 GMT

Since you're an Admin on the machine, there's nothing that needs to be done in the registry.

Originally, I was going to have you right-click each of the registry hives and choose Permissions. Within the permissions area, add your account and allocate full rights.

However, since you already have Admin rights, there could be an AutoCAD profile issue. To reset your profile, perform the following:

Browse the registry and delete the following folder:

HKEY_CURRENT_USER\Software\Autodesk\AutoCAD\R18.2\ACAD-A000:409\

Browse windows explorer and delete the following:

C:\Users\<<Username>>\AppData\Local\Autodesk\C3D 2012
C:\Users\<<Username>>\AppData\Roaming\Autodesk\C3D 2012

Once these folders are deleted, start Civil 3D 2012 and those files (Autodesk Profile) will be recreated.

Let me know if this works.

Re: C3D won't start

caddman6425nah — Wed, 19 Oct 2011 20:13:25 GMT

You do remember I have a bunch of Adesk products running just fine, is this going to screw up any or all of the other applicatiions or reset the registration so I have to reregister them all again?

Re: C3D won't start

Darin.Green — Wed, 19 Oct 2011 20:14:38 GMT

No, this will only effect Civil 3D 2012.

Re: C3D won't start

caddman6425nah — Thu, 20 Oct 2011 18:56:36 GMT

I thought that I got back with you, I guess I didn't. OK, it didn't work, still the same.

Re: C3D won't start

caddman6425nah — Sat, 29 Oct 2011 17:44:24 GMT

Tried everything, did a reinstall and still happens, but noticed that it flashs and crashes at the point when it says that its doing the CUI load. Then blink, flash the workspace, then nothing. Anyone???

Re: C3D won't start

caddman6425nah — Tue, 08 Nov 2011 18:37:55 GMT

HELLLLLOOOOOO!!!!!! And people wonder why I act annoyed??

Re: C3D won't start

Darin.Green — Thu, 10 Nov 2011 15:28:47 GMT

caddman,

If you're running Windows 7, disable the UAC...

Go to the start menu, and type UAC in the search box then hit Enter. Slide the bar all the way to the bottom and reboot your system.

If this doesn't resolve the issue, browse to the following location and delete all of the files beginning with "adskflex_":

Windows 7 directory:

C:\ProgramData\FLEXnet\

Windows XP directory:

C:\Documents and Settings\All Users\Application Data\

Re: C3D won't start

caddman6425nah — Thu, 10 Nov 2011 16:54:02 GMT

UAC was turned off, deleted all adskflex_ file, there were 2 files and one log file. Now it works, thanks! 🙂

Re: C3D won't start

Darin.Green — Thu, 10 Nov 2011 17:02:58 GMT

You're welcome!