topic Re: Unable to activate account in Installation & Licensing Forum

Unable to activate account

Anonymous — Mon, 21 Nov 2011 16:48:53 GMT

I registered today and requested an activation link be sent to my email...but I recieved no email, I checked spam box and enabled my mail box to accept emails from the student com email address and requested an activation email many times, but no joy....the site advices going to problem forum and opening a ticket, but that seems to require an activated account, not sure who or how to contact anyone about this.

Re: Unable to activate account

philip.s — Mon, 21 Nov 2011 18:05:35 GMT

Hi Vicky,

There was an issue over the weekend and into today with the Education Community site looping users through a resend activation prompt. This has recently been resolved and you should now be able to complete the registration / account activation process. Please let me know if you're still experiencing login issues and I'll troubleshoot accordingly.

Re: Unable to activate account

Anonymous — Mon, 21 Nov 2011 18:31:13 GMT

it's all sorted now thanks!

RE: Unable to activate account

Anonymous — Thu, 10 May 2012 00:15:36 GMT

Im also having this problem as Im already a member of the education community and activated my account. Its seem like its an issue on your side, can you please fix this for me as soon as possible because I need the revit program.

Thank you

Srensen

Re: Unable to activate account

arlinpega.bibat — Thu, 10 May 2012 01:44:58 GMT

Hi kanger14:

I checked on your account and will send you teh activation code via private message.

Thank you for your patience!

Re: Unable to activate account

Anonymous — Thu, 08 Nov 2012 18:04:53 GMT

I have not received my account activation email and I keep getting sent back to the page to resend email.

Re: Unable to activate account

philip.s — Mon, 12 Nov 2012 18:46:28 GMT

Hi Michael,

We apologize for the inconvenience, but your account has now been activated. Please feel free to let us know if you have any additional issues accessing the Education Community.

Re: Unable to activate account

Anonymous — Thu, 22 Nov 2012 02:00:33 GMT

Hello,

I'm having similar issues, I received the activation email, clicked the link and only got a blank white window (tried with firefox and internet explorer). Whatever I try to do on the site it redirects me to the "resend activation email" page, I tried resending it and got the same result.

Thanks much,

Derek

Re: Unable to activate account

joane.bonghanoy — Thu, 22 Nov 2012 02:49:50 GMT

Hi Derek,

You're the second person to have come across this error. We will look further into this so we can sort it out.

That being said, you're account has now been activated and you should be able to log in and download a Product from the Education Community site. If you are still having issues, let us know right away.

Re: Unable to activate account

Anonymous — Thu, 22 Nov 2012 03:58:28 GMT

Thank you very much! 🙂

Re: Unable to activate account

Anonymous — Thu, 22 Nov 2012 08:31:01 GMT

Hello,

I have the same problem as Derek. Please help.

Lee

Re: Unable to activate account

Anonymous — Thu, 22 Nov 2012 09:02:44 GMT

Hi.
I have also issues with activating my account.
The link that is sent for the activation of my account. I can't open the link.

Re: Unable to activate account

celine.manca — Thu, 22 Nov 2012 09:35:00 GMT

Hi mto5002,

I've manually activated your account, you should be able to access the Student Community.

Let me know if it's not working.

Thanks!

Re: Unable to activate account

Anonymous — Thu, 22 Nov 2012 09:42:49 GMT

Hi,

I still have the same problem, please help

Re: Unable to activate account

Anonymous — Thu, 22 Nov 2012 11:06:33 GMT

Hey,

Same problem as mentioned above. The activation-link only sends me to a blank page. Can someone activate my acoount manually? Thank you.

Re: Unable to activate account

Anonymous — Thu, 22 Nov 2012 11:14:22 GMT

I have the same problem.. Can you activate my account please? thanks

Re: Unable to activate account

camilo.lemos — Thu, 22 Nov 2012 11:33:53 GMT

Hi everyone,

We are currently investigating an issue that is preventing us from manually activating student accounts.

We apologize for the inconvenience and will keep you posted via this post.

Thank you for your patience and understanding.

Re: Unable to activate account

Anonymous — Thu, 22 Nov 2012 14:02:30 GMT

dear Celine,

I'm having trouble activating my account too. Would you try to activate it manually for me? thank you in advance.

Re: Unable to activate account

Anonymous — Thu, 22 Nov 2012 14:26:39 GMT

I have the same problem would really appreciate some help:D

// sali

Re: Unable to activate account

camilo.lemos — Thu, 22 Nov 2012 18:35:15 GMT

Hi kosa09bb, animatieboys69, y152367, martin.koleda and ph_lkl.

The issue with the account activations on the Education Community has been resolved and I have manually activated your accounts.

You should now be able to access the Education Community and all of its benefits.