topic Re: Can't download any Autodesk product from student community in Installation & Licensing Forum

Can't download any Autodesk product from student community

Anonymous — Sat, 07 Apr 2012 20:00:53 GMT

I am a registered Autodesk student community user and have successfully downloaded AutoCAD before (through the old downloading tool). Now when I try to download through the student community free downloads page, I get a long, thin white bar with a [CLOSE] button and nothing else. Nothing seems to start automatically downloading either. What's wrong?

Re: Can't download any Autodesk product from student community

Anonymous — Sat, 07 Apr 2012 23:15:30 GMT

I am also having this issue, Anybody have a soulution?

Re: Can't download any Autodesk product from student community

arlinpega.bibat — Sun, 08 Apr 2012 23:53:20 GMT

Hi WillSeath:

Please try downloading the product again today. I have tried AutoCAD for 2013 and it was working. Which version were you trying to download?

Thanks,

Re: Can't download any Autodesk product from student community

arlinpega.bibat — Sun, 08 Apr 2012 23:55:12 GMT

Hi megagaialover:

You can try downloading the product again today. The 2013 version is working from my end. Prior to download, please check your system for and disable any of the following:

# Firewall - These are designed to stop downloads from non-approved sites.

# Anti-Virus Programs - These will try to stop or scan a download. It may cause the download to be corrupt or damaged.

# Download Monitors - Programs such as GoZilla! and NetZip are not compatible with our server and will sometimes block or stop downloads.

# Screen Savers - In some instances, screen savers can interfere with the download process. If you have a screen saver that is starting while you are downloading, please disable it temporarily until your download is complete.

Thanks,

Re: Can't download any Autodesk product from student community

Anonymous — Mon, 09 Apr 2012 00:19:41 GMT

Unfortunatly your solutions didnt work. I still have the white bar not allowing me to download any program. I've tried multiple web browser as well to see if that was the issue but its not.

Re: Can't download any Autodesk product from student community

arlinpega.bibat — Mon, 09 Apr 2012 00:41:12 GMT

Hi WillSeath:

I was using Google Chrome. Please verify which version it is so I may send you a link.

Thanks,

Re: Can't download any Autodesk product from student community

Anonymous — Mon, 09 Apr 2012 12:10:39 GMT

I have been having the same problem myself. Take a look at this screenshot.

I myself have switched from Chrome to Internet Explorer and even Safari to try to download the software, but to no avail.

Re: Can't download any Autodesk product from student community

celine.manca — Mon, 09 Apr 2012 12:29:15 GMT

Thanks for the screenshot.

I'm checking with the Education Community Team and will come back to you asap.

Re: Can't download any Autodesk product from student community

celine.manca — Mon, 09 Apr 2012 13:40:44 GMT

Hi brennonbrimhall,

Could you please let me know if you are on a PC or a Mac computer?

Did you try to clean the browser cache, close all the browser windows and log in again to the Student Community?

Thank you for your help

Re: Can't download any Autodesk product from student community

Anonymous — Tue, 10 Apr 2012 01:06:39 GMT

Yes; I own both a Mac and a PC. I tried both - Safari on my Mac and IE and Chrome on my PC. I will try clearing my cache and repost if it doesn't work.

Re: Can't download any Autodesk product from student community

Anonymous — Tue, 10 Apr 2012 02:02:18 GMT

I deleted the caches for Chrome and IE; still not working.

Re: Can't download any Autodesk product from student community

Anonymous — Tue, 10 Apr 2012 02:09:26 GMT

The solutions listed are also not working for me either

Re: Can't download any Autodesk product from student community

joane.bonghanoy — Tue, 10 Apr 2012 05:42:44 GMT

Hi megagaialover and brennonbrimhall,

This has already been forwarded to our Education Community team, so they can look into it and troubleshoot further. We will get back to you both, via this forum once we receive any updates or resolution.

Re: Can't download any Autodesk product from student community

Anonymous — Tue, 10 Apr 2012 20:17:09 GMT

I am also having the same problem.

Re: Can't download any Autodesk product from student community

Anonymous — Wed, 11 Apr 2012 05:39:18 GMT

I will try to do this in the future. Been planning to download this before. Thanks.

Re: Can't download any Autodesk product from student community

riowahaab — Sun, 13 May 2012 20:36:42 GMT

Having the same problem here. Keep asking for logging logging logging.

Tried with Chrome, firefox even internet explorer, all the same, clean cache,history and everything,the same thing happen. logging logging logging. I like the old style, where you can download directly from facebook.

I have tried even to make new account,but all the sam. I dont know why. =(

Re: Can't download any Autodesk product from student community

arlinpega.bibat — Mon, 14 May 2012 03:34:03 GMT

HI riowahaab:

Please send me your email address through private message(envelope next to your account name at the top of this page) so I could check further. I have tried logging in to Education Community today and was able to. Could you try again?

Best Regards,

Re: Can't download any Autodesk product from student community

riowahaab — Mon, 14 May 2012 17:16:51 GMT

OK I will send it

Re: Can't download any Autodesk product from student community

arlinpega.bibat — Tue, 15 May 2012 01:19:12 GMT

Hi riowahaab:

I have responded to your email and raised it to our Education Community Team. Kindly send your contact information and address through PM so I may associate your account correctly.

Thanks,

Re: Can't download any Autodesk product from student community

reinhart_steve — Tue, 05 Jun 2012 14:52:12 GMT

Having same problems