topic Re: Autodesk Design Review 2013 Setup - Installation failed. in Installation & Licensing Forum

Autodesk Design Review 2013 Setup - Installation failed.

Anonymous — Mon, 29 Oct 2012 22:33:47 GMT

I am on Windows 8 RTM x64. I am trying to install Design Review 2013, but the "internet connection" isn't being "found". My internet connection is fine. See the following:

Re: Autodesk Design Review 2013 Setup - Installation failed.

TravisNave — Tue, 30 Oct 2012 14:07:37 GMT

Please be aware that Autodesk products are not yet supported on Windows 8. You should look to see if you can find a full download if available.

Re: Autodesk Design Review 2013 Setup - Installation failed.

Anonymous — Tue, 30 Oct 2012 22:44:30 GMT

Thanks.

Re: "You should look to see if you can find a full download if available."

I wasn't able to...any chance you could point me in the right direction?

David

Re: Autodesk Design Review 2013 Setup - Installation failed.

dembkod — Thu, 01 Nov 2012 14:51:53 GMT

dcuccia,

Hello. This program is not supported on Windows 8, so it may not be usable in your environment. There is an alternate download method, however. I have a link for you hat describes this here:

http://upandready.typepad.com/up_and_ready/2012/04/design-review-download-now-vs-additional-install-options.html

Thank you for taking part in our community!

David Dembkoski

Product Support Specialist

Autodesk Product Support

Re: Autodesk Design Review 2013 Setup - Installation failed.

Anonymous — Fri, 02 Nov 2012 23:21:52 GMT

@dembkod wrote:
dcuccia,
Hello. This program is not supported on Windows 8, so it may not be usable in your environment. There is an alternate download method, however. I have a link for you hat describes this here:
http://upandready.typepad.com/up_and_ready/2012/04/design-review-download-now-vs-additional-install-options.html
Thank you for taking part in our community!

David Dembkoski

Product Support Specialist
Autodesk Product Support

David - that worked perfectly. I'm up and running, thanks very much! -David

Re: Autodesk Design Review 2013 Setup - Installation failed.

sonablue — Thu, 10 Jan 2013 23:28:39 GMT

Hmm, but I'm getting the same error message... on a workstation that's WinXP 32-bit. I've tried the alternative download option as well. Any other ideas what I can do?

Thanks in advance. ~Sona

Re: Autodesk Design Review 2013 Setup - Installation failed.

dembkod — Fri, 18 Jan 2013 18:58:02 GMT

sonablue,

Hello. I would uninstall the program and wipe the residual folders for Design Review. There could be residual traces from a failed install. First, run the MS Fixit utility and try to uninstall Design Review if it lists in this program.

http://support.microsoft.com/mats/Program_Install_and_Uninstall\

Next, look for and delete residual traces that may be there. They will be clearly named and in a variety of places:

C:\Program Files\Autodesk\

C:\ProgramData\Autodesk\

C:\Program Files (x86)\Autodesk\

C:\Users\All Users\Autodesk\

C:\Users\**YOUR USERID**\AppData\Roaming\Autodesk\

C:\Users\**YOUR USERID**\AppData\Local\Autodesk\

After all this is clean, make sure you have the MSI installer on your system.

http://www.microsoft.com/en-us/download/details.aspx?id=8483

Thank you for taking part in our community!

David Dembkoski

Product Support Specialist

Autodesk Product Support

Re: Autodesk Design Review 2013 Setup - Installation failed.

sonablue — Tue, 22 Jan 2013 22:56:28 GMT

Hi dembkod,

Hmm, those look like folders in Win7, not WinXP. Nevertheless I'll look for their equivalent and clear what I find.

It's become less of a priority now that I've been switched to a Win7 machine myself (irony!), but a few other CAD users in my group are still using WinXP workstations and might like to see this resolved.

Thanks,

Re: Autodesk Design Review 2013 Setup - Installation failed.

Anonymous — Tue, 12 Feb 2013 22:16:33 GMT

David-

This worked for me as well. Thank you for your help!

Re: Autodesk Design Review 2013 Setup - Installation failed.

Anonymous — Mon, 12 May 2014 15:08:39 GMT

Hello

I am getting similar errors as shown in the images on the 1st post. I am using 64 bit windows 7 and I am in a Corporate environment, not at home. Is it a firewall or other security issue that is blocking me? My internet connection is fine. Here is what I downloaded and the error I get. I tried version 2012 also, got same type of error.

Re: Autodesk Design Review 2013 Setup - Installation failed.

jessica.t — Mon, 12 May 2014 19:09:23 GMT

Hi @Anonymous and welcome to the community!

Will you try this posted solution and let me know if it resolves your issue? If not, please respond to this post with further details.

Thank you!

Re: Autodesk Design Review 2013 Setup - Installation failed.

Anonymous — Mon, 12 May 2014 21:30:30 GMT

it worked, thank you , just download the BIG file and install, seems to work fine

Re: Autodesk Design Review 2013 Setup - Installation failed.

jessica.t — Mon, 12 May 2014 23:39:25 GMT

You're welcome! Happy to help!