topic Re: How do I chat a live person for autocad? in Installation & Licensing Forum

How do I chat a live person for autocad?

Anonymous — Wed, 09 Oct 2013 06:29:15 GMT

I am a student and am having trouble downloading autocad. It says it is installed but it isn't. I need to chat for help and don't know how to get a live person instead of the virtual help. Can someone please email me at kadkins1127@outlook.com and let me know the process for chatting a live person. I am very frustrated and need help. Thanks so much. Kim

Re: How do I chat a live person for autocad?

pendean — Wed, 09 Oct 2013 09:35:24 GMT

You don't.
Share info about your PC, OS, exact version you downloaded, if you've done it before somehow, a screenshot of the actual error etc and someone can start helping you.

Re: How do I chat a live person for autocad?

t_gaisf — Wed, 09 Oct 2013 11:20:51 GMT

Hi Kim,

You can submit a request to the students communty under the link below:

Education Community assistance

Re: How do I chat a live person for autocad?

philip.s — Wed, 09 Oct 2013 22:32:42 GMT

Hey Kim,

Not sure if you've already figured this one out or not, but just wanted to add that "the software is already installed" error messages are typically resolved by running Microsoft Fix-it.

Re: How do I chat a live person for autocad?

Anonymous — Tue, 22 Jul 2014 14:46:52 GMT

I could use a live person as well.

I deleted my 2005 from my old laptop to give to my daughter. Installed it into new one, but need an activation code asap. Sitting hours from home, autocad timed out, no autocad, 5 guys waiting on me.......very unhappy!

How do I get one? Brent

btw, its been activated three times since 05 because of computer upgrades. Tried to get a trail and no luck.

running win 8 - 64 Autocad worked fine under administrator. I just use a laptop as a secondary on the jobsite.

Re: How do I chat a live person for autocad?

philip.s — Tue, 22 Jul 2014 16:21:36 GMT

Hello @Anonymous!

You can contact our License Assistance Team for direct activation support if you're still in need.

To find self-service solutions or reach us via Chat for Activation and Licensing Help:
Visit http://knowledge.autodesk.com/contactus
Select “Activation & Registration” or “License Management”
Select appropriate subtopics from the pull-down menus.
Select “I Still Need Help” if you need personal assistance.

Sounds like you're familar with the system requirements / wanted to point out for anyone else that looks at this thread that the 1st Windows 8 supported version of AutoCAD is the 2013 release with SP2.

Windows 8 and 8.1 Support for Autodesk products

Re: How do I chat a live person for autocad?

Anonymous — Tue, 03 Feb 2015 00:33:10 GMT

I was / am having difficulty installing software and on one of the support pages, a chat window opened and I was able to chat with someone. THey offered a link to the software, but it still doesn't work and I can't seem to navigate back to the page with the chat, even though I saved the URL, in case. THe URL took me to the contact page, but I couldn't find a way to activate the chat again. Tough to get help.

Re: How do I chat a live person for autocad?

lynn_zhang — Tue, 03 Feb 2015 04:12:00 GMT

Hi @Anonymous Welcome to Autodesk Community!

Here's how you navigate to our Live Chat:

Visit http://knowledge.autodesk.com/contactus
Select what we can help you with
Select appropriate subtopics from the pull-down menus
Select “I Still Need Help” and the option for Chat will appear
Click "Chat" button and you will be taken to the Live Chat

Hope this helps!

Re: How do I chat a live person for autocad?

Anonymous — Tue, 24 Feb 2015 17:22:25 GMT

Lynn Zhang and Philip Schmelzer, as representatives of Autodesk, why don't you give us your nembers so that we may contact one of you and have our call forwarded to the propper channel. I have been trugging through the Autodesk website for an hour and I have to say, the way you guys handle customers is just about as conveluted as your software.

Re: How do I chat a live person for autocad?

philip.s — Tue, 24 Feb 2015 20:51:17 GMT

Hi @Anonymous,

Perhaps you can explain your issue / what you are trying to find on the site? That would allow me to help troubleshoot or at least get you pointed in the right direction, as well as identify any documentation gaps. Apologies for the inconvenience but hopefully we can help get this taken care of ASAP!

Re: How do I chat a live person for autocad?

Anonymous — Wed, 24 Jun 2015 15:55:32 GMT

I do not see "I Still Need Help" option after making my selection from the appropriate subtopics. Please help.

Re: How do I chat a live person for autocad?

Anonymous — Sat, 12 Sep 2015 17:58:39 GMT

Hi..plz some bdy help me ...when i installed auto cad 2013 on window 7,,and try to activate start XFORCE Keygen 64bit as administrator and click on patch

it will show me this msg ,,Error msg,,,make sure you can write to current directory...what shoul i do..plz help me.

Re: How do I chat a live person for autocad?

JDMather — Sat, 12 Sep 2015 19:26:50 GMT

@Anonymous wrote:

...and try to activate start XFORCE Keygen 64bit .....

Can you post reference information about this "XFORCE Keygen"?

Re: How do I chat a live person for autocad?

Anonymous — Thu, 28 Jan 2016 03:01:24 GMT

I followed these instructions and got only a blank page. I have been trying to contact support to no avail as I puchased new ACADLT today and it won't load, had trouble downloading, support said they'd wait to help me but I got up to do some dishes and when I got back the thing was downloaded and the support guy was gone. I have a case number but all I get is blank pages at Autodesk when I try to contact them. I can't even sign into the account I just set up today. Very frustrating.

Re: How do I chat a live person for autocad?

jeffrey.sin — Thu, 28 Jan 2016 04:00:45 GMT

Hi @Anonymous,

Welcome to the Community.

Sorry about that, I tried re-syncing your account and subscription, could you try to access your AutoCAD LT software once again and also try to log-in to your Autdoesk Account to see if you are now able to access it? Let us know how it goes.

Thank you,

Re: How do I chat a live person for autocad?

Anonymous — Thu, 28 Jan 2016 15:10:45 GMT

After giving up on trying to contact anyone at autodesk I went and figured
out why it wouldn't install and installed it.

Thank you

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“You never change things by fighting the existing reality.
To change something, build a new model that makes the existing model
obsolete.”
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Re: How do I chat a live person for autocad?

Anonymous — Thu, 03 Mar 2016 09:23:24 GMT

ploter not working in 2016 autocad

Re: How do I chat a live person for autocad?

Mark.Lancaster — Thu, 03 Mar 2016 13:09:21 GMT

@Anonymous Also I would recommend posting your problem just once and not in multiple areas.

Re: How do I chat a live person for autocad?

Anonymous — Mon, 04 Jul 2016 13:58:21 GMT

I didn't receive an email with my product key & my serial number ..help me,please

Re: How do I chat a live person for autocad?

Anonymous — Mon, 04 Jul 2016 13:59:01 GMT

didn't receive an email with my product key & my serial number ..help me,please