topic Re: Unable to activate Maya 2014 error 110 in Installation & Licensing Forum

Unable to activate Maya 2014 error 110

Anonymous — Sun, 13 Oct 2013 16:54:43 GMT

hello everyone

i have just upgraded to maya 2014 and im unable to activate it.

Installation runs without any problems then when i start maya i see the activation screen and as soon as i click activation i receive a licensing error code 110

when i click ok i get this dump

License was not obtained

Tried Maya 2014 (657F1 2014.0.0.F), error 20

License method:

environment variable MAYA_LICENSE_METHOD='standalone'

Product choice:

environment variable MAYA_LICENSE='unlimited'

License file override:

environment variable MAYA_ALT_EN is not set

i am using Osx 10.9

Re: Unable to activate Maya 2014 error 110

aaronhai — Mon, 14 Oct 2013 05:34:10 GMT

Hi ohad111,

Welcome to Autodesk Discussion group.

Based on the error code, it appears to be license information file problem. Let's try to re-initialized license information and un-installing Maya:

To uninstall Maya on Mac OS X

1. Navigate to the Maya directory (by default, /Applications/Autodesk/Maya2014/).

2. Drag the Maya2014 application to the trash.

Re-initialized license information

1. Open a Terminal window and execute both of the following commands, where <productKey> is your product key:

adlmreg –u S <productKey> 2014.0.0.F

2. This ensures that product information is properly removed from the ProductInformation.pit file.

3. You should be prompted to re-activate product.

Let us know if that works. Thank you.

Re: Unable to activate Maya 2014 error 110

Anonymous — Tue, 15 Oct 2013 17:02:24 GMT

its not working

when i try to run the terminal command i receive the following error:

Invalid number of arguments.

-usage: ./adlmreg -i N 657D1 ***** 2011.0.0.F 000-00000000 /Library/Application Support/Autodesk/Adlm/PIT/MayaConfig.pit

./adlmreg -u N ***** 2011.0.0.F

after closer inspection it seems that the path /Library/Application Support/Autodesk/ doesn't exist and reinstalling doesn't create this folder.

Re: Unable to activate Maya 2014 error 110

Anonymous — Fri, 18 Oct 2013 16:25:03 GMT

Is there anyway to contact autodesk support directly.

if i can't get it to work i can't get my assignments done

Re: Unable to activate Maya 2014 error 110

david.lau — Mon, 21 Oct 2013 14:47:32 GMT

Follow these steps exactly. This will hopefully get you to request an activation.

http://upandready.typepad.com/up_and_ready/2013/02/reset-standalone-licensing-on-the-mac.html

If you are using Parallels, check out this post:

http://upandready.typepad.com/up_and_ready/2013/03/parallels-fusion-boot-camp-autodesk-products.html

It's best to use Boot Camp for best performance.

Redownload Maya 2014 SP 1 here and re-instal it using your EDU serial number and product key.

http://usa.autodesk.com/adsk/servlet/ps/dl/item?siteID=123112&id=21899403&linkID=9242259

Re: Unable to activate Maya 2014 error 110

Anonymous — Wed, 23 Oct 2013 15:18:55 GMT

Running into the same error after doing a fresh install of Mavericks yesterday. If you look at the os x console when openeing maya 2014 you will see this...

10/23/13 11:16:36.295 AM LMU[5580]: 5580 Execing /Applications/Autodesk/Adlm/R7/LMU.app/Contents/MacOS/lmuopen
10/23/13 11:16:36.295 AM LMU[5580]: 5580 with argument: lmuopen
10/23/13 11:16:36.295 AM LMU[5580]: 5580 with argument: /Applications/Autodesk/Adlm/R7/LMU.app/Contents/MacOS/LMU
10/23/13 11:16:36.324 AM lmuopen[5580]: Launching: /Applications/Autodesk/Adlm/R7/LMU.app/Contents/MacOS/LMU
10/23/13 11:16:37.464 AM universalAccessAuthWarn[3424]: AccessibilityAPI: pid 5575, is not allowed to access the accessibility API. Path: /Applications/Autodesk/maya2014/Maya.app/Contents/MacOS/Maya (Leaf request from pid 5581 Path: /Applications/Autodesk/Adlm/R7/LMU.app/Contents/MacOS/LMU)
10/23/13 11:17:01.275 AM Maya[5575]: modalSession has been exited prematurely - check for a reentrant call to endModalSession:
10/23/13 11:17:01.288 AM com.apple.launchd.peruser.501[187]: (com.autodesk.Maya.2014.79232[5575]) Exited with code: 251

Looks like something changed in 10.9 that is blocking the Maya licensing....

Please updae ASAP Autodesk

Re: Unable to activate Maya 2014 error 110

david.lau — Wed, 23 Oct 2013 15:26:24 GMT

You must activate your product on 10.8 before upgrading to 10.9.

http://polygonspixelsandpaint.tumblr.com/post/64810388922

http://upandready.typepad.com/up_and_ready/2013/10/mac-os-mavericks-109-released-autodesk-products.html

Re: Unable to activate Maya 2014 error 110

Anonymous — Wed, 23 Oct 2013 15:32:44 GMT

Interesting, though not a viable option at the moment. Is there a fix coming soon?

Re: Unable to activate Maya 2014 error 110

Anonymous — Wed, 23 Oct 2013 18:45:48 GMT

Well that was fast. Maya 2014 SP3 works like a charm. Thanks Autodesk!

Re: Unable to activate Maya 2014 error 110

Anonymous — Thu, 24 Oct 2013 00:02:22 GMT

I'm having this issue on my Macbook Pro with Maya 2014 Student edition and can't seem to fix this. Everytime I click activate in the Licensing Window it displays an error message reading:

A license error has occurced. Contact your technical support representative for assistance

To help determine the nature of the problem, the error code is : 110

Any ideas?

Re: Unable to activate Maya 2014 error 110

david.lau — Thu, 24 Oct 2013 01:46:14 GMT

Follow these steps exactly...

http://upandready.typepad.com/up_and_ready/2013/02/reset-standalone-licensing-on-the-mac.html

Then download and install Maya 2014 SP3.

http://usa.autodesk.com/adsk/servlet/ps/dl/index?linkID=9242259&id=2334435&siteID=123112

Re: Unable to activate Maya 2014 error 110

Anonymous — Wed, 30 Oct 2013 12:41:05 GMT

I installed SP3 on Mavericks following excatly those guidelines.
Now when I want to open maya for the first time, the icon keeps jumping in my dock, and never actually opens.
Any idea?

Thanks!

Re: Unable to activate Maya 2014 error 110

Anonymous — Wed, 30 Oct 2013 13:54:51 GMT

Hey,

I had the same problem but I realized that I forgot to remove these Files. Very important ist Nr. 2.

1. Delete the main Application [Drag the folder into the trash!]. Maya includes Matchmover and Composite. These applications are in:

/Applications/Autodesk

2. Delete Backburner by removing these folders:

/usr/discreet/backburner

/usr/discreet/lib32/backburner

Video: Open-delete-hidden-folders

/Library/LaunchDaemons/com.autodesk.*

3. Delete & Backup licensing files/folders

Standalone

/Library/Application Support/Autodesk/Adlm

/Library/Preferences/FLEXnet Publisher/FLEXnet/adskflex_00691b00_tsf.data

/Library/Preferences/FLEXnet Publisher/FLEXnet/adskflex_00691b00_tsf.data_backup.001

The Library folders in Mac OS 10.7 and higher is completely hidden so you can use the Go > Go to folder to access it.

After that I was able to start the programm

Re: Unable to activate Maya 2014 error 110

Anonymous — Wed, 30 Oct 2013 17:30:41 GMT

Hello,

I had the same problem where I couldn't activate Maya. I did what said to do, uninstall Maya and install Maya SP3, but when I opened it it did give me the option to active it it just opened. Does this mean it is already activated??

Re: Unable to activate Maya 2014 error 110

david.lau — Wed, 30 Oct 2013 17:37:03 GMT

Yes. Everything is working for you. I also blogged it here:

http://upandready.typepad.com/up_and_ready/2013/10/maya-2014-on-mac-109-mavericks-error-110-when-activating.html

Re: Unable to activate Maya 2014 error 110

tmaskall — Sat, 02 Nov 2013 13:24:04 GMT

After following these instructions and then installing SP3, all was well.

Thank you for your post it was very helpful.

I have some 36 students who will all be much happier now, thanks to you 🙂

Re: Unable to activate Maya 2014 error 110

Anonymous — Fri, 15 Nov 2013 13:10:23 GMT

I am having the same problem.

I had 2013 installed and working, but it and Mudbox 2013 completely stopped working (and I tried to re-install them, but I am not even getting them to open to activate them).

So I decided to upgrade to Maya & Mudbox 2014... And I am getting the 110 Error.

And I have an assignment due soon.

Re: Unable to activate Maya 2014 error 110

Anonymous — Fri, 15 Nov 2013 13:11:34 GMT

What if we are not using Time Machine?

Re: Unable to activate Maya 2014 error 110

Anonymous — Fri, 15 Nov 2013 13:18:30 GMT

Using the instructions given in your link, I find that there are some files that are not in my installation that are listed as needing to be either deleted or altered in order to fix this.

My Autodesk Adlm folder doesn't have the other folders/files in it that it is supposed to have. It just has three folders that don't look at all like those shown. It has:

ASR
FLEXNet
PIT

Re: Unable to activate Maya 2014 error 110

david.lau — Fri, 15 Nov 2013 14:41:39 GMT

Rename the folder above "ADLM". We are basically trying to re-install it clean. For Mavericks support, you will need to use a 2014 product. A complete list of updates are noted here:

http://upandready.typepad.com/up_and_ready/2013/10/mac-os-mavericks-109-released-autodesk-products.html