topic Re: AutoCAD 2023 run error: "pm16.dll" Module Not Found in Installation & Licensing Forum

AutoCAD 2023 run error: "pm16.dll" Module Not Found

d.nykiel — Thu, 07 Apr 2022 17:02:52 GMT

Hello everybody,

today I try to install and run new AutoCAD 2023 app. When i try run the installed app i have error wchich is schowed in attached screenschoot. On the same device I have AutoCAD 2022 app and it works fine. I have already installed AC2023 on two other devices and they work fine.

I try to reinstall this many times and install with different instalation and download options. I also tried instruction form this topic: https://knowledge.autodesk.com/support/autocad/troubleshooting/caas/sfdcarticles/sfdcarticles/Fatal-error-Unhandled-Delayload-modlr22-dll-Module-Not-Found-Exception-in-AutoCAD.html?us_oa=akn-us&us_si=5216a46f-9034-4b43-9b0f-c53ff58d774b&us_st=Unhandled%20Delayload

but the error still exist.

I hope you can help me.

Re: AutoCAD 2023 run error: "pm16.dll" Module Not Found

natasha.l — Tue, 12 Apr 2022 19:02:34 GMT

Hello @d.nykiel,

Thanks for sharing the steps you have taken thus far.

When you attempted to reinstall did you try a different download method?

Try conducting the steps below to resolve this issue:

Make sure your operating system meets the system requirements for the application you wish to install
Conduct a Clean Uninstall of the previous installation & use the Microsoft Troubleshooter Tool to complete it
Reboot the computer, make sure apps are not auto running in the background
Log in as Administrator (check your permissions, full control) or create a new profile
Temporarily disable/disconnect security features such as Antivirus, Firewall, VPN & UAC on your Windows operating system.
Apply the latest Autodesk Licensing Service Update & Single Sign On Component (2020 & up).
Use the Browser Download Method in your Autodesk Account or via the AVA | Autodesk Virtual Agent (download all the parts)

Please "Accept Solution" if a reply or replies have helped resolve the issue or answered your question, to help others in the community.

Re: AutoCAD 2023 run error: "pm16.dll" Module Not Found

jesseguevara — Tue, 19 Apr 2022 20:57:38 GMT

i have the same issue. did u find a solution?

Re: AutoCAD 2023 run error: "pm16.dll" Module Not Found

pendean — Tue, 19 Apr 2022 21:04:56 GMT

@jesseguevara Did you try any of these yet https://forums.autodesk.com/t5/installation-licensing/autocad-2023-run-error-quot-pm16-dll-quot-module-not-found/m-p/11101771#M262540

Re: AutoCAD 2023 run error: "pm16.dll" Module Not Found

jesseguevara — Tue, 19 Apr 2022 22:35:32 GMT

no luck. I did a clean Uninstall. I also downgraded to 2022 autodesk Lt.
I received this error attached.

Re: AutoCAD 2023 run error: "pm16.dll" Module Not Found

pendean — Wed, 20 Apr 2022 12:30:12 GMT

@jesseguevara wrote:
no luck. I did a clean Uninstall. I also downgraded to 2022 autodesk Lt.
I received this error attached.

Start a support ticket through your subscription portal as explained here https://knowledge.autodesk.com/customer-service/account-management/users-software/support-options#:~:text=To%20contact%20support%3A,to%20access%20help%20and%20support.

Re: AutoCAD 2023 run error: "pm16.dll" Module Not Found

jesseguevara — Sun, 01 May 2022 21:58:32 GMT

yea i got a reply from a support ticket finally and she instructed me to do a clean uninstall and redownload autocad using the autodesk app only not the browser. it did not work. video of the error

Re: AutoCAD 2023 run error: "pm16.dll" Module Not Found

mdavis22569 — Mon, 02 May 2022 12:58:50 GMT

@d.nykiel

We you able to get this resolved ...

Re: AutoCAD 2023 run error: "pm16.dll" Module Not Found

jesseguevara — Mon, 02 May 2022 17:53:20 GMT

no solution today

Re: AutoCAD 2023 run error: "pm16.dll" Module Not Found

bagsitjean2 — Mon, 16 May 2022 09:41:56 GMT

has anyone found a solution yet?

Re: AutoCAD 2023 run error: "pm16.dll" Module Not Found

mdavis22569 — Mon, 16 May 2022 10:58:53 GMT

Try reinstalling the C++ / .NET

https://knowledge.autodesk.com/support/autocad/learn-explore/caas/sfdcarticles/sfdcarticles/How-to-remove-and-reinstall-the-Microsoft-NET-Framework.html

https://knowledge.autodesk.com/search-result/caas/sfdcarticles/sfdcarticles/How-to-remove-and-reinstall-Microsoft-Visual-C-Runtime-Libraries.html

Re: AutoCAD 2023 run error: "pm16.dll" Module Not Found

mdavis22569 — Tue, 17 May 2022 14:16:33 GMT

@d.nykiel

Checking to see if any of the possible post were a solution

Mike

Re: AutoCAD 2023 run error: "pm16.dll" Module Not Found

ntenthorey5U7LH — Mon, 23 May 2022 19:05:30 GMT

Has anyone found the solution to this issue?

Re: AutoCAD 2023 run error: "pm16.dll" Module Not Found

mdavis22569 — Tue, 24 May 2022 10:22:47 GMT

Try the C++ /.NET reinstall I shared a couple of messages up.

Re: AutoCAD 2023 run error: "pm16.dll" Module Not Found

ntenthorey5U7LH — Tue, 24 May 2022 12:59:10 GMT

Great! I repaired .Net in control panel, used the Microsoft Uninstaller Tool to Uninstall. Rebooted, reinstalled, and its working now.

Re: AutoCAD 2023 run error: "pm16.dll" Module Not Found

astefanovic_KP — Sun, 12 Jun 2022 12:49:05 GMT

Works for me. 💪

Re: AutoCAD 2023 run error: "pm16.dll" Module Not Found

d.nykiel — Thu, 21 Jul 2022 10:49:58 GMT

Hello,

unfortunately in my case none of the above advice solved the problem. I have tried everything:

- repeated clean installation of AutoCAD 2023 from different sources and different language versions (interestingly in the Autodesk desktop application, I never get the option to install AutoCAD 2023. I can install all other programs like Revit, Robot etc. without any problem from the Autodesk desktop application. If I install Advance Steel 2023 from within this application it also installs AutoCAD 2023 but always with the same errors as from other sources),

- repeated reinstallation of C++ /.NET packages.

During today's attempt there were new errors when starting the freshly installed AutoCAD 2023, I add them in the appendix,

- installing AutoCAD 2023.1 update by downloading the installer from the Autodesk website.

During today's attempt, new errors have appeared when launching the freshly installed AutoCAD 2023. I add 3 in the attachments. The fourth one is "AcGe24.dll".

Does anyone know how to fix this?

Re: AutoCAD 2023 run error: "pm16.dll" Module Not Found

astefanovic_KP — Fri, 22 Jul 2022 11:04:20 GMT

Hi,

Did you try to uninstall and after that install ALL MS Visual C++ Redistributables you have on your machine. I downloaded them through the Microsoft website.

It worked for me when I had an issue with Civil 3D 2022 installation after uninstalling Civil 3D 2021.

BTW try to avoid British/International English versions and install the English version.

Good luck 🤞

Re: AutoCAD 2023 run error: "pm16.dll" Module Not Found

mdavis22569 — Tue, 09 Aug 2022 10:30:32 GMT

@d.nykiel All set?

Re: AutoCAD 2023 run error: "pm16.dll" Module Not Found

d.nykiel — Tue, 09 Aug 2022 11:36:38 GMT

Yes, I've done it before, it didn't help.