topic Re: DWG Trueview 2023 wont run and only runs when logged on as administrator in Installation & Licensing Forum

DWG Trueview 2023 wont run and only runs when logged on as administrator

JamesBudge — Mon, 25 Apr 2022 09:41:00 GMT

We can install Trueview 2023 as admin on user accounts but then it will not run unless I run it as admin, it then takes 5 min to load but wont pick up any network drives.

If I log into the workstation using the admin account Trueview installs fine and loads within 5 seconds, and works fine. As soon as I logout and return to user account Trueview again wont run until I run it as admin,but then agin takes 5 minutes to initialize and load with no detection of network drives.

I have installed this on 2 workstations with the same results.

Whats going on Autodesk, and is there a fix?

Re: DWG Trueview 2023 wont run and only runs when logged on as administrator

m_latz — Mon, 25 Apr 2022 14:04:09 GMT

see here

regards

Markus

Re: DWG Trueview 2023 wont run and only runs when logged on as administrator

JamesBudge — Mon, 25 Apr 2022 14:21:45 GMT

This worked great, thank you.

I simply run reg editor in admin mode and changed as advised the product code

English version:

HKEY_LOCAL_MACHINE\SOFTWARE\Autodesk\DWG TrueView\R21\dwgviewr-6101:409\UserData

To fix :

English version:

Replace {28B89EEF-6128-0409-0100-CF3F3A09B77D} with {59D6ED58-7BB2-4F80-9632-D1DEA3E8E2BC}

Re: DWG Trueview 2023 wont run and only runs when logged on as administrator

beaux_vines — Thu, 08 Dec 2022 15:26:50 GMT

This fix did not work for me. I can still only open DWG Trueview 2023 if I am an admin. The local user who is attempting to use DWG Trueview 2023 doesn't and can't have admin privileges.

Re: DWG Trueview 2023 wont run and only runs when logged on as administrator

rushabhthakkar_910 — Thu, 08 Dec 2022 15:31:49 GMT

@beaux_vines, See if this helps you..!!

(https://knowledge.autodesk.com/support/autocad/troubleshooting/caas/sfdcarticles/sfdcarticles/Unable-to-launch-Autodesk-Products-as-a-Restricted-user.html)

Re: DWG Trueview 2023 wont run and only runs when logged on as administrator

m_latz — Thu, 08 Dec 2022 16:42:14 GMT

Have you tried with newest version (english only), from 26th april 2022 ?

Or with which version do you try ?

regards

Markus

Re: DWG Trueview 2023 wont run and only runs when logged on as administrator

jrainey8AKHJ — Mon, 12 Dec 2022 16:14:15 GMT

This did not work for me either. Local user can't open Trueview

Re: DWG Trueview 2023 wont run and only runs when logged on as administrator

beaux_vines — Mon, 12 Dec 2022 16:39:13 GMT

I fixed this issue. You have to temporarily give local admin rights to the non-privileged domain user. Then, you have to install the application and launch it as an admin using that domain account. Then, you can remove the local admin rights from that domain account.

Re: DWG Trueview 2023 wont run and only runs when logged on as administrator

jrainey8AKHJ — Mon, 12 Dec 2022 19:30:36 GMT

This worked, thanks!

Re: DWG Trueview 2023 wont run and only runs when logged on as administrator

rcastaneda-fbc — Wed, 14 Dec 2022 14:42:55 GMT

Unable to elevate the user's permissions to admin for this one task. How is it that TrueView 2022 works as expected but 2023 does not??

(we have Azure AD joined devices, installing the program is not an issue with an administrative account)

Thanks!

Re: DWG Trueview 2023 wont run and only runs when logged on as administrator

SKirLM — Mon, 16 Jan 2023 14:46:51 GMT

I have the same Problem!

Downloaded the latest DWG TrueView 2023 version today and it does not work.

There are no problems with DWG TrueView 2022.

Will Autodesk manage to provide a new version for DWG TrueView 2023 that works?

Re: DWG Trueview 2023 wont run and only runs when logged on as administrator

stevenpowell — Mon, 23 Jan 2023 09:42:17 GMT

Same issue here, installs (supplied admin rights) now wont run as local user, only as an admin.

Running it on Windows 11 Pro 22H2

Re: DWG Trueview 2023 wont run and only runs when logged on as administrator

m_latz — Mon, 23 Jan 2023 23:29:41 GMT

Without msi log files it is difficult to analyze.

regards

Markus

Re: DWG Trueview 2023 wont run and only runs when logged on as administrator

marceloLV3U3 — Thu, 25 May 2023 02:58:49 GMT

This did it for all our PCs. Pretty simple and straight forward. Thanks for the share!

Re: DWG Trueview 2023 wont run and only runs when logged on as administrator

vacsvvauto0002 — Thu, 25 May 2023 04:59:21 GMT

Will it run without admin's password ?

Re: DWG Trueview 2023 wont run and only runs when logged on as administrator

marceloLV3U3 — Thu, 25 May 2023 13:19:08 GMT

Yes, it will run without Admin password, once you're done with the steps indicated by @beaux_vines.

To clarify, steps are:

Enable Administrator privilege on problem account.
On the problem account:
1. Install DWG Viewer.
2. Launch DWG Viewer one time.
Disable Administrator privilege on problem account.
Launch DWG viewer on problem account normally from now on.

Hope that helps.

Re: DWG Trueview 2023 wont run and only runs when logged on as administrator

RPeets — Mon, 26 Jun 2023 17:32:19 GMT

Maybe they should just fix the installer instead of making us jump through hoops. I am trying to install on a laptop in the field that was joined to a domain at our offices. Not gonna work.

Re: DWG Trueview 2023 wont run and only runs when logged on as administrator

SKirLM — Tue, 27 Jun 2023 05:50:07 GMT

With the number of clients that will be using the TrueView, this is not an option.
Why did this work in the past with previous versions?
Maybe the TrueView programming group should ask the AutoCAD programming group how to program this, because AutoCAD starts without problems with other users with the same permissions.

Re: DWG Trueview 2023 wont run and only runs when logged on as administrator

bavor1911 — Wed, 17 Jan 2024 10:43:09 GMT

Same problem in my environment: Azure/Entra ID managed devices (~10k), end users have no admin rights.

Solution/workaround:

browse to https://www.autodesk.com/products/dwg-trueview/overview
click on the desired TrueView version to download it
--> a small file starts downloading: "Create_Installer_... .exe" file (~15 MB).
run this exe. You must be able to give an account with admin rights when asked.
done! This way the TrueView software will also work for users without admin rights.

Where it went wrong before:

when you paste the full long URL to the setup file in the address bar of your browser, it will download another much bigger setup file: "DWGTrueView_..._dlm.sfx.exe" (~1 GB!).

You can install this without problems (if you can give an account with admin rights when asked), but after installation this software will only work when you run it as a user with admin rights!!

Re: DWG Trueview 2023 wont run and only runs when logged on as administrator

SKirLM — Wed, 17 Jan 2024 10:58:35 GMT

We have so many view clients worldwide that this is not an option either.
We use the same installation procedure worldwide for the installation of the clients and will certainly not change this functioning installation procedure because of inadequate Autodesk software. It's sad that Autodesk can't manage such a simple installation with a viewer, it works with AutoCAD too. I wonder why Autodesk always has to replace working installations with new non-functioning ones!