topic Re: Autodesk account add user not working in Installation & Licensing Forum

Autodesk account add user not working

Anonymous — Mon, 09 Mar 2015 12:00:53 GMT

Hi,

I purchased Autocad LT 2015 yesterday, and yesterday it seemed to work just fine. When I opened it today I got the following message: "Contact your administrator to request permission to use this product". After searching the forums I figured that I might have to add a user on the Autodesk Account page. Now when I try to add myself with my name and email and click on save nothing happens, no user shows up. I tried different browsers, different email adresses, nothing works. Apparently other users have had the same issue, please have a look at my account and fix it. I urgently need to use Autocad for a project,

Best regards

Re: Autodesk account add user not working

camilo.lemos — Mon, 09 Mar 2015 12:27:44 GMT

Hi @Anonymous and welcome to the Autodesk Community!

I'm sorry to hear you're having trouble with your AutoCAD LT 2015 permissions.

I see you've opened a support case about this. I've forwarded your support case to our customer service team with high priority. They will contact you via email as soon as possible with a resolution.

Apologies again for the inconvenience.

Re: Autodesk account add user not working

Anonymous — Mon, 28 Sep 2015 17:50:08 GMT

I actually have the exact same problem, and I have opened a case 5 days ago and autodesk still hasn't gotten back to me.

Re: Autodesk account add user not working

Anonymous — Mon, 28 Sep 2015 21:01:18 GMT

Mine ended up being just a waiting game. It took them 48 hours to process
the request. 5 days seems way too long!

Re: Autodesk account add user not working

Anonymous — Tue, 29 Sep 2015 20:11:24 GMT

Im sitting on the same problem.
Cannot get past the "contact you administrator....." Page.
I am the administrator. I cannot add any users, just get an error.
I even tried reinstalling the software. Same thing. Cannot even use it in trial mode any more.
I'm beginning to rethink my purchase.

Re: Autodesk account add user not working

Anonymous — Tue, 29 Sep 2015 21:39:46 GMT

Actually finally got autodesk to fix it this morning. It's probably best to open a case and contact customer support. I'm still trying to get them to adjust my subscription because I lost a week waiting for them to actually let me use the product.