topic Re: Error "Contact your administrator to request permission to use this pr in Installation & Licensing Forum

Error "Contact your administrator to request permission to use this product"

Anonymous — Mon, 04 May 2015 17:14:04 GMT

Revit LT 2016 The error message 'Contact your administrator to request permission to use this product" , keeps showing when I try to run Revit LT newly purchased subscription. The serial number matches the one sent to me by Autodesk. I am the Autodesk account management and I cannot add myself as a user. I contacted costumer support and they have issued a case number and will contact in the next 24 hours. I have wasted all morning with this issue, did not get it resolved and have not been contacted yet with a solution. Any suggestions?

Re: Error "Contact your administrator to request permission to use this pr

ukdxb012 — Mon, 04 May 2015 22:24:59 GMT

Have you seen the following KB article? http://knowledge.autodesk.com/search-result/caas/sfdcarticles/sfdcarticles/Contact-your-administrator-to-request-permission-to-use-this-product.html

Other than that, im afraid it's a waiting game until Autodesk get in touch to resolve the issue. Dont think there is much you can do yourself.

Re: Error "Contact your administrator to request permission to use this pr

matthew.d — Mon, 04 May 2015 23:41:16 GMT

Hi @Anonymous and welcome to the forums,

Your account is likely experiencing a synchronization delay, if you are not seeing any users appearing in the manage users section of your Autodesk Account. The account will need to be resynced by our Front Desk team, whom were contacted via the case you submitted. They have been notified and will be contacting you shortly.

Re: Error "Contact your administrator to request permission to use this pr

Anonymous — Tue, 05 May 2015 01:14:50 GMT

Thank you Mathew

Question, since I purchased a single seat for the subscription, and I am
the one that manages the Autodesk account and the one on the main profile,
should I add my self as a user as well. I tried several times, using my
email account and password, which are the same as the ones on the Autodesk
Account, and was not able to do it? a couple or errors appear and then
nothing... it just was not working....Hopefully I will be contacted soon.
--
Mariella Dallas, AIA
Architect
M.D.Arch Design
www.mdarchdesign.com

Re: Error "Contact your administrator to request permission to use this pr

jeffrey.sin — Tue, 05 May 2015 01:51:02 GMT

Hi @Anonymous,

Thank you for your patience. I've already sent an email to you via the case you had opened with us to inform you that we have already re-synched your subscription to your account and the issue should now be resolved. At the same time, you don't need to add yourself as the user to your license since you are the main contact and administrator of your license, by default you are already the assigned named user to it.

Hope you are now able to proceed with accessing and using your software. Let us know if you'll still encounter any issues.

Thanks,

Re: Error "Contact your administrator to request permission to use this pr

Anonymous — Tue, 05 May 2015 01:54:50 GMT

Thank you,
Autodesk already contacted me via email. I see that my info has been
updated and that It has been
re-synched. I will try to access the software tomorrow when I am back at
the office.
Thanks again for your help