topic Re: Welcome Email in Installation & Licensing Forum

Welcome Email

Anonymous — Wed, 17 Jun 2015 07:22:56 GMT

I purchased AutoCAD LT over 24 hours ago and have yet to recieve a second welcome email.

Order number is 10115989259 dated on June 15th

I checked my mail setting and no spams/junk etc. was found

Re: Welcome Email

matthew.d — Tue, 23 Jun 2015 22:09:02 GMT

Hi @Anonymous,

Apologies that you have not heard anything yet. It appears your order was fulfilled, but you were not granted permission in your Autodesk Account. I have submitted a resync for your account and you should receive the permission within 24 hours (usually much less). Let me know if you have any trouble after this period, as I am happy to help.

Re: Welcome Email

Anonymous — Wed, 24 Jun 2015 07:48:21 GMT

Hi Matt.

I received all the information and up to now I can work without any trouble.

Thanks for your support

Vladi