topic Re: Autodesk Application Manager in Installation & Licensing Forum

Autodesk Application Manager

info — Fri, 17 Jul 2015 07:52:47 GMT

Hello,

Every time I start up the computer this message appears:

I have tried some thinks, like uninstall Autodesk Application Manager. When I restart de computer the message is gone.

I have already made a new installation of Autodesk Application Manager, then the massage appears again.

This error message appears after an update of the Application Manager, a few day ago.

Does anyone else have the same problem.?

Does anyone know how to solve this problem.?

Re: Autodesk Application Manager

Anonymous — Fri, 17 Jul 2015 08:16:53 GMT

Same problem here. Detected after AAM update. And AAM service is up and running.

Re: Autodesk Application Manager

camilo.lemos — Fri, 17 Jul 2015 08:23:21 GMT

Hi @info and @Anonymous and welcome to the Autodesk Community!

We are currently investigating this issue. Can you please try the following?

Verify if the file “AdAppMgrSvc.exe” is present in the following location.

• C:\Program Files (x86)\Common Files\Autodesk Shared\AppManager\R1

Should it be the case, attempt to restart the service from the services.

• Windows logo + R > services.msc > OK > search for “Autodesk Application Manager Service” > right-click > Start

Thank you!

Re: Autodesk Application Manager

Anonymous — Fri, 17 Jul 2015 08:28:35 GMT

1. AdAppMgrSvc.exe present, version 5.0.142.0

2. Service up and running, error persist

If i install AAM from C:\users\admin\documents\autodesk application manager\CU004156 once again it works, but after restart it doesn't

Re: Autodesk Application Manager

camilo.lemos — Fri, 17 Jul 2015 08:28:32 GMT

@Anonymous Thank you for the feedback!

I'll bring your comments to the team and will keep this topic updated with any new info.

Re: Autodesk Application Manager

camilo.lemos — Fri, 17 Jul 2015 08:38:51 GMT

@Anonymous @info

Can you please try uninstalling the Application Manager and re-installing from this link?

Thank you,

Re: Autodesk Application Manager

Anonymous — Fri, 17 Jul 2015 08:53:52 GMT

@camilo.lemos

1. deleted current AAM

2. installed AAM from provided link

3. restarted PC

4. same error appears

5. installed AAM from provided link once again without uninstall (install over existing)

6. AAM started

7. restarted PC

8. goto 4.

Re: Autodesk Application Manager

camilo.lemos — Fri, 17 Jul 2015 09:05:33 GMT

@Anonymous

Thank you,

Can you please try running the AAM as admin as see if that helps?

Re: Autodesk Application Manager

Anonymous — Fri, 17 Jul 2015 09:13:30 GMT

Yes, it works with admin privileges and doesn't without admin privileges (same error appears).

Re: Autodesk Application Manager

Anonymous — Sat, 18 Jul 2015 10:33:35 GMT

i have the same problems than you . I'm french and i didn't understand how you made it work. what is administartor privileges. Is it during the reinstallation ?

What have i to do ?

Thanks for answerings.

Re: Autodesk Application Manager

Anonymous — Sat, 18 Jul 2015 10:41:33 GMT

I'm french. I found this topic and your answer because i have a problem with the autodesk application manager during an update. You explain that we have to run with administartor privilieges. I don't understand ? Is it during a reinstallation or is it something else ? Coul you please explain me what i'm suppose to do.

Thanks for your answerings

Re: Autodesk Application Manager

Anonymous — Sat, 18 Jul 2015 18:30:36 GMT

Hello

I´ve got the same problem with Autodesk Application Manager:

I´ve tried it with an administrator an a standard user account.

After ech reboot the notification comes again.

The requested Service "AdAppMgrSvc.exe" is still executed an running.

The problem occurs on different Os, e.g. Win 8.1 x64 Pro and Win 7 x64 SP1

with latest Updates from Microsoft Update.

I´ve changed the system language from German to English and back,

but it didn´t solve the issue...

My Systems Specification:

First Workstation:

Windows 8.1 x64 Professional

Inventor 2015 Professional Service Pack 2

Autodesk Application Manager 5.0.142.0

AMD Fire Pro V 4900

AMD FX 8350

32 GB RAM

Crucial MX 200 256 GB SSD for OS and Application

Second Workstation:

Windows 7 x64 SP1 Professional

Inventor 2015 Professional Service Pack 2

Autodesk Application Manager 5.0.142.0

AMD Fire Pro V 4900

Intel Core i7 4770

16 Gb RAM

Toshiba 128 GB SSD GB SSD for OS and Application

Are there other possible sources of error to investigate ?

It´s a big waste of time to repair such problems.

Re: Autodesk Application Manager

Anonymous — Mon, 20 Jul 2015 05:35:14 GMT

Find AAM in start menu, right mouse button click on shortcut and then run with administrator privileges. In this way AAM works okay, but on startup it throws this error.

Re: Autodesk Application Manager

info — Mon, 20 Jul 2015 08:55:18 GMT

Thanks for your post v.vasilev, this is useful information, AAM is working again. The error report will show up when restarting the computer, for now this solution is all right, waiting for a new update of AAM with a definitive solution.

Re: Autodesk Application Manager

camilo.lemos — Mon, 20 Jul 2015 09:13:29 GMT

Hi @Anonymous and welcome to the Autodesk Community!

Sure, let's add some clarification!

What you need to do is fully exit the Application Manager (it can be done from the system tray, by right-clicking the Application Manager icon and clicking on "Exit":

After that, find the Autodesk Application Manager on your Start Menu (Autodesk > Autodesk Application Manager), right-click it as select "Run as Administrator as shown here:

I hope this helps!

Re: Autodesk Application Manager

Anonymous — Mon, 20 Jul 2015 10:11:17 GMT

Solution :

In the windows search zone, find Autodesk Application Manager.

Right-clic, Open the folder.

Right-clic on the shortcut, Properties.

Compatibility Tab, check the "Run as admin" box.

Restart your computer. Adsk App Manager starts normally.

Re: Autodesk Application Manager

Anonymous — Mon, 20 Jul 2015 10:54:52 GMT

@Anonymous i guess this will ask for admin password in a domain controller if the user have limited privileges

Re: Autodesk Application Manager

Anonymous — Mon, 20 Jul 2015 11:15:54 GMT

Hi,

If the user has limited privileges, he doesn't has to install updates...
I'm afraid Autodesk products ofter ask to have high privileges.

This solution works on my PC.

Just hope it helps... and hope a fix will be quickly available !

Re: Autodesk Application Manager

Anonymous — Mon, 20 Jul 2015 21:59:01 GMT

@Anonymous wrote:
@Anonymous i guess this will ask for admin password in a domain controller if the user have limited privileges

Correctly, every time you start Windows the Admin password is requested from Application Manager.

I prefer to start the Application Manager manually to avoid this Request after each Boot of Windows.

But that can only be a temporary solution to this problem.

Regards

a.schier

Re: Autodesk Application Manager

Anonymous — Tue, 21 Jul 2015 06:35:49 GMT

Hi,

Thanks for reply.

No password requested if you're admin.

Hope is a temporary solution too !

Regards,