topic Re: RE: Sketchbook Pro 7 Cintiq Hybrid Eraser not working. in Installation & Licensing Forum

Sketchbook Pro 7 Cintiq Hybrid Eraser not working.

Anonymous — Wed, 16 Sep 2015 07:45:44 GMT

So I am running :

Windows 10 Pro 64 bit, I7 processor, 16 gb memory, 2 Nividia GeForce GTX 770 supporting Three monitors and a 13 inch Cintiq Hybrid.

For Sketchbook pro, I am currently working off of 7.2.1 update that came out in August.

I am having the problem where if I go to use the eraser on the pen, it will not go to the erase function. It will go to either paint brush or use whatever current brush I have just in a bigger size. After this, neither the eraser or pen tip will work properly. It acts like the pressure sensor is off. It will give me a blub of ink then smooth out like normal.

I have update Wacom drivers. I have updated my Graphics cards. I am unable to go back to win 7. I am running the program in compatibility mode to Win 7. If I take it out of that, it will not recognize any pressure sensor data from my pen.

I have looked throughout the forums and unable to find a solution or similar issue. I am not having a problem with the pen being offset once its in compatibility mode with Win 7.

This just started today 9/15.

RE: Sketchbook Pro 7 Cintiq Hybrid Eraser not working.

Otto — Wed, 16 Sep 2015 07:46:16 GMT

Hello arron.b.roberts and welcome to the Autodesk community!

It looks like you want to know which Autodesk products are supported on Windows 10. Community members with similar questions found the following article(s) useful:

Windows 10 support for Autodesk products

Other threads about Windows 10 support

Change your mind about Windows 10? Here's how you can roll back

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Re: RE: Sketchbook Pro 7 Cintiq Hybrid Eraser not working.

Anonymous — Wed, 16 Sep 2015 07:48:21 GMT

This has not Solved the issue. I have gone through these pages and was unable to find a solution. I saw this automated response on different posts.

Re: RE: Sketchbook Pro 7 Cintiq Hybrid Eraser not working.

ampster40 — Wed, 16 Sep 2015 12:30:04 GMT

usually the helpbot is a hit or miss with it's replies, this one it's on target though. You will need to search out a solution if you want to make it work with Windows 10 - usually by following along with any posts similar to your situation. Anything regarding what Autodesk will support in Win10 today can be found in a link to the right of your post titled "Windows 10 Support". Good Luck.

Re: RE: Sketchbook Pro 7 Cintiq Hybrid Eraser not working.

Anonymous — Wed, 16 Sep 2015 18:23:52 GMT

Thank you for the advise. I looked through all the information that the help bot had. None of it has helped me fix the issue with Sketchbook Pro.

Re: RE: Sketchbook Pro 7 Cintiq Hybrid Eraser not working.

ampster40 — Wed, 16 Sep 2015 19:46:31 GMT

Hang in there. There are quite a few posts regarding Sketchbook/Autodesk/Windows 10 at the moment and although I have not been following those too much, you are right in that I don't recall seeing your specific symptom mentioned. To work thru these issues, people will have to post what they've tried/what works and what doesn't work.

Re: RE: Sketchbook Pro 7 Cintiq Hybrid Eraser not working.

ampster40 — Wed, 16 Sep 2015 19:51:07 GMT

grabbed this link from another post, Sketchbook forum/support; https://support.sketchbook.com/hc/en-us hth

Re: RE: Sketchbook Pro 7 Cintiq Hybrid Eraser not working.

Anonymous — Thu, 17 Sep 2015 00:02:11 GMT

UPDATE: Due to other issues with Windows 10. I had to reformat and load win 7. I just loaded Sketchbook pro 7 fresh from autodesk. I even how to pay for the yearly amount since I could not use my old license.

I am having the same issue where the pen is not being recognized by the program. It still doing the same thing. I have loaded the image with what happens when I use the eraser and then what happens to the pen right after.

This particular issue seems to not be related to windows. I looks like there is a problem between Wacom and Sketchbook.

These are fresh installs, Wacom drivers, Sketchbook pro, and display drivers.