topic Re: An incompatible version of the Autodesk license manager is installed on the server in Installation & Licensing Forum

An incompatible version of the Autodesk license manager is installed on the server

Simon_Weel — Thu, 14 Jul 2022 15:13:04 GMT

This message was presented to me when running AutoCAD, Revit etc. after installing the latest client license manager 12.2.0.17. Which is weird, since we already have the most recent NLM version installed on the license server.

Thing is, there's no easy way to roll back the client license manager - or is there?

It's not listed in Windows 'Add/Remove programs'. Trying to install an older version doesn't seem to work. Luckily, there's a trick. When you look in folder "C:\Program Files (x86)\Common Files\Autodesk Shared\AdskLicensing" you'll see all installed versions of the license manager. And there's one folder called Current. That's a hardlink to the most recently installed version. So if the latest version fails, just rename 'Current' and create a new link:

mklink /J "C:\Program Files (x86)\Common Files\Autodesk Shared\AdskLicensing\Current" "C:\Program Files (x86)\Common Files\Autodesk Shared\AdskLicensing\<working version>"

After creating the link, you'll need to reboot Windows so it picks up the correct exe file for the license service. Problem solved.

Re: An incompatible version of the Autodesk license manager is installed on the server

Martin_Paernak — Fri, 15 Jul 2022 10:06:29 GMT

I received the same error after updating the license manager, but after updating the network license manager to version 11.18.0.0 everything works again without any errors.

Re: An incompatible version of the Autodesk license manager is installed on the server

Simon_Weel — Mon, 18 Jul 2022 07:15:45 GMT

We had that version already installed, but still got this error?

Re: An incompatible version of the Autodesk license manager is installed on the server

stuart_colburn — Mon, 18 Jul 2022 13:55:30 GMT

Hi Simon,

I think we are experiencing a similar issue.

Excuse my ignorence but how and where do we create the new link?

Re: An incompatible version of the Autodesk license manager is installed on the server

mike.louison — Mon, 18 Jul 2022 15:01:22 GMT

tried installing the latest version 11.18.0.0 to fix this but no luck. Still getting the error message

Re: An incompatible version of the Autodesk license manager is installed on the server

wchilcote — Mon, 18 Jul 2022 15:32:16 GMT

@stuart_colburn ,

1. Rename the Current shortcut in "C:\Program Files (x86)\Common Files\Autodesk Shared\AdskLicensing"

Run a Command Prompt as Administrator.

Pick an older version from your folders and run the following command putting in your version for the working version

Example:

Reboot the computer

Try launching your product.

@Simon_Weel Thank you for the fix. It saved me much frustration on the second instance that I have had with this error.

Re: An incompatible version of the Autodesk license manager is installed on the server

mike.louison — Mon, 18 Jul 2022 15:38:40 GMT

Can you elaborate on the Command Prompt step? what exactly do you enter and run in the command prompt?

Re: An incompatible version of the Autodesk license manager is installed on the server

wchilcote — Mon, 18 Jul 2022 16:24:53 GMT

In my case, 12.0.1.5 was my last working version.
Command that I used.
mklink /J "C:\Program Files (x86)\Common Files\Autodesk Shared\AdskLicensing\Current" "C:\Program Files (x86)\Common Files\Autodesk Shared\AdskLicensing\12.0.1.5"
mklink command is making a shortcut named Current and putting it in c:\Program Files (x86)\Common Files\Autodesk Shared\AdskLicensing
The shortcut is pointing to c:\Program Files (x86)\Common Files\Autodesk Shared\AdskLicensing\12.0.1.5
I hope that this helps.

Re: An incompatible version of the Autodesk license manager is installed on the server

sorourkeU2WVQ — Mon, 18 Jul 2022 16:45:25 GMT

Here's what I entered:

mklink /J "C:\Program Files (x86)\Common Files\Autodesk Shared\AdskLicensing\Current" "C:\Program Files (x86)\Common Files\Autodesk Shared\AdskLicensing\12.0.1.5"

12.0.1.5 seems to be the version that is still working.

Re: An incompatible version of the Autodesk license manager is installed on the server

sheatorF7WW6 — Mon, 18 Jul 2022 21:20:29 GMT

Re: An incompatible version of the Autodesk license manager is installed on the server

wchilcote — Mon, 18 Jul 2022 20:07:05 GMT

Our LMTOOLS version is 11.18.0 which is the version in your link. Is there a newer version we should be running on LMTOOLS?

Re: An incompatible version of the Autodesk license manager is installed on the server

TravisNave — Mon, 18 Jul 2022 21:16:00 GMT

11.18.0 is the latest that Autodesk provides. But the newest one I have is 11.18.3.1. You can try updating to that. I have attached the files below.

Re: An incompatible version of the Autodesk license manager is installed on the server

kclarkePZWHD — Wed, 20 Jul 2022 16:32:39 GMT

Remove the Current Licensing Folder via the Uninstall routine found in it.
then download and install the AsSSO installer.
then open up adn Autodesk Software installation on the Machine and use the Autodesk license installer to reinstall the Licensing elements from scratch.

Update the licensing tools further if required and reboot.

Re: An incompatible version of the Autodesk license manager is installed on the server

ZPP_admin — Thu, 21 Jul 2022 10:20:56 GMT

is there any soulution oder hotfix from Autodesk right now?

It can not be that I have to fix hundrets auf clients in this way...

Have anybody a better way?

Re: An incompatible version of the Autodesk license manager is installed on the server

mswansonN4LAW — Thu, 21 Jul 2022 18:10:54 GMT

we also had the most current NLM installed and continued to have issues

Re: An incompatible version of the Autodesk license manager is installed on the server

Basam.Yousif — Fri, 22 Jul 2022 03:09:23 GMT

The error of the month! Error 0.0.0 is happening all over the place and our tech support helpdesk have received a ton of calls about it. Thanks to colleague @cdodge for figuring this one out.

The problem: Workstation displays Error 0.0.0 and can't acquire a (network) license after Autodesk licensing 12.2 is installed AND the Network license server is running version 11.16 (or partial 11.18 - will explain this below).

The RIGHT solution:

Keep 12.2 installed on workstation. The fix is only required for the server:

1. Note the path to the existing installation path of NLM's LMGRD.exe

2. Stop Service in the START/STOP/REREAD tab

3. In the Task manager, make sure LMGRD.exe or ADSKFLEX.exe are not still running

4. Uninstall 11.16

5. Again: In the Task manager, make sure LMGRD.exe or ADSKFLEX.exe are not still running

6. Install 11.18 onto the SAME old location - THIS IS IMPORTANT. Do not change the path

7. Start Service in the START/STOP/REREAD tab and you should be all set.

IMPORTANT Note: a partial install of 11.18 occurs when LMGRD.exe or ADSKFLEX.exe from 11.16 were left running after uninstalling, and 11.18 install was unable to overwrite them. Yes, this is very common because uninstalling NLM is tricky.

The Not-recommended solution:

I've seen this "solution" in forums and we do not recommend it. Keeping the server as is and downgrading the workstation to 12.1 or 12.x older versions. This may work but only temporarily because any future software install or update will bring 12.2 back.

Re: An incompatible version of the Autodesk license manager is installed on the server

berserke — Wed, 27 Jul 2022 05:08:06 GMT

This resolve my problem. Thank you a lot.

Re: An incompatible version of the Autodesk license manager is installed on the server

Simon_Weel — Tue, 02 Aug 2022 07:34:05 GMT

Good work! It turns out ADSKFLEX.exe is not getting updated when installing / updating to version 11.18. At least not on our server. Stopping / killing the FlexLM service / ADSKFLEX.exe won't help - it just won't update ADSKFLEX.exe. I solved it by renaming ADSKFLEX.exe to ADSKFLEX.exe.old and then re-installed 11.18. Then the new version IS installed. On the client, switched the license manager back to the latest version and everything works fine again.

NB: the File Version for the latest ADSKFLEX.exe no longer corresponds with the version number of the whole package (11.18). It reads 3.9.46.0 on my server.

Re: An incompatible version of the Autodesk license manager is installed on the server

mobj — Wed, 10 Aug 2022 13:39:32 GMT

You can also just extract the exe files from the MSI and overwrite the old files. Then you're certain if the files are actually replaced.

A reliable way to chekc the correct version of the files is to run:
adskflex.exe -v

lmgrd.exe -v

lmutil.exe -v

from the command shell.