topic Re: RE: [HELP] User is not being added in User Management in Installation & Licensing Forum

[HELP] User is not being added in User Management

Anonymous — Thu, 10 Dec 2015 10:10:18 GMT

[PS] This website does not allow me to choose/find the correct 'board location' so I chose the most fitting, admin, feel free to move this to the correct board. I'm trying to add a user in user management, to be able to assign software to this user. The user has created his own Autodesk account. When I add the user, it thinks for a bit, and then goes back to the main user screen without any feedback. The user is not added, nor do I get any message it could not be found. When going to products->User acces: I add a user fill in details (email+first+last name) click save: The popup window fades out a bit, you see the circle "loading" animation, the popup closes to go back to the user access screen and keeps displaying the loading animation. Indefinatly. Bit anoying that the software is not working. If it would be a user error or a certain path has to be walked, it would have been nice to recieve some feedback. Regards.

RE: [HELP] User is not being added in User Management

Otto — Thu, 10 Dec 2015 10:22:14 GMT

Hello mroos and welcome to the Autodesk community!

If you’re having trouble with the activation email, please note that sometimes the email can be accidentally routed to your spam or junk folder. Please check there.

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Re: RE: [HELP] User is not being added in User Management

Anonymous — Thu, 10 Dec 2015 16:30:00 GMT

Sadly it missed the mark. The problem is I can't add an user, to assign the software to.