topic Re: Updated AutoCAD for Mac but now says "invalid serial number" in Installation & Licensing Forum

Updated AutoCAD for Mac but now says "invalid serial number"

Anonymous — Fri, 11 Dec 2015 08:25:10 GMT

I recently updated my program AutoCAD for Mac with Update 3 I think it was. I am now trying to open the program, but it is asking me to activate it agaiin. So I follow the steps except it says I have the wrong serial number. I signed into my account online to check to see what my serial number is, but it shows that I have no current subscriptions. I paid for a 1 year subscription that should not expire until Oct 19th 2016, but it is not showing up in my account. However, when I go to "billing and orders" tab in my account it does show that I paid for the one year subscription. So now I cannot even find my proper seriel number to activate the program again because my account doesnt even show that I still have the subscritpion.

Please help me get access to my program again, I need it for work.

RE: Updated AutoCAD for Mac but now says "invalid serial number"

Otto — Fri, 11 Dec 2015 08:26:14 GMT

Hello sgrube and welcome to the Autodesk community!

It looks like you're getting an "Invalid Serial Number” message or having trouble with your product key while trying to register and activate your Autodesk software. The following article(s) should help you resolve the problem:

Click Top reasons why you may get a Serial Number Error during Activation

And check Error: "Invalid serial number" (standalone activation)

For product key information: Finding Serial Numbers & Product Keys

If you’re having an issue with your product key, please make sure that you are using the correct one for your product (especially if your product comes from a suite). Finally, you should type then numbers and letters in. We do not recommend copy/paste.

If you are still having issues activating your product, you may visit our Activation Contact Us page and submit your inquiry there.

If this information was helpful, please consider marking it as an Accepted Solution by clicking on the "Accept as Solution" link, below. Taking a moment to do this will help others with similar questions find useful answers. Thank you!

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If this answer missed the mark, please let us know so that other community members can lend a hand. Any additional details might help, too: consider including relevant screenshots, log files, error messages, or system specs.

Re: RE: Updated AutoCAD for Mac but now says "invalid serial number"

Anonymous — Fri, 11 Dec 2015 08:39:57 GMT

This did not solve my problem.

I ried to follow the steps in those links, but because my account is not showing my subscription it wont let me contact my "contract manager" to try to activate it for me. I found other ways to check to my serial number, like in my emails, so now I know it is the right serial number.

I just need to know how I am supposed to get access to my program when it won't accept the correct serial number and my account won't give me access to the advanced support that I paid an extra $200 for because it doesn't even show I have a subscription

Re: Updated AutoCAD for Mac but now says "invalid serial number"

Anonymous — Mon, 14 Dec 2015 20:48:40 GMT

I am still having the same problem and still have not been able to access my program.

Please someone help because I really need to use the program for work.

If it helps, I found an old email I hadnt noticed from a month ago that says I have a new product key. When I open the program it only lets me put in a serial number, not a product key so I dont know how I can fix that. The email had said that an upgrade was avaliable and gave my curret serial number but with the new product key. It said I can download it from my account, but since my account is currently showing I have no subscriptions I cannot try to downloed the upgrade to see if that is my problem. So my main problem is that the annual subscription with advanced support that I paid $1,800 for has disapeared from my account.

Re: Updated AutoCAD for Mac but now says "invalid serial number"

matthew.d — Tue, 15 Dec 2015 00:27:58 GMT

Hi @Anonymous,

Welcome to the community!

Sorry to hear about the issue. I have taken a look into your account. It appears your order was disputed. Either your bank or your credit card company was contacted and told not to let the charge occurred. You will need to contact our estore directly to complete the dispute completely, which can be performed here.

Re: Updated AutoCAD for Mac but now says "invalid serial number"

Anonymous — Thu, 17 Dec 2015 17:33:05 GMT

Thank You! It was my employer who paid for the program so I didn't realize that he disputed the charge. He didnt know what the charge was for, that is why he disputed it, but now that he realizes it was for cad he has dropped the dispute. What will happen now? Will my product key and serial number work? or will he be refunded and need to re-buy a subscription? and how long will it take for AutoDesk to see that the dispute was dropped?

Re: Updated AutoCAD for Mac but now says "invalid serial number"

matthew.d — Thu, 17 Dec 2015 18:08:05 GMT

Hi @Anonymous,

You're very welcome! Once the order dispute is dropped, it takes a few business days to hit our system. At that time, the order will be refunded, thus you will just need to order again. You can order again from here. Looks like you may be saving some too!

Re: Updated AutoCAD for Mac but now says "invalid serial number"

Anonymous — Mon, 18 Jan 2016 01:07:50 GMT

Hi,

So my boss never got a notification from his credit card company about whether or not the $1850-ish was refunded, so is there a way for you to check to make sure it was either refunded or that the charge never went through? He wants me to make sure with you guys before I buy a new subscription...

Syd

Re: Updated AutoCAD for Mac but now says "invalid serial number"

Anonymous — Mon, 18 Jan 2016 01:09:00 GMT

Hi,

Syd

Re: Updated AutoCAD for Mac but now says "invalid serial number"

jeffrey.sin — Mon, 18 Jan 2016 06:43:46 GMT

Hi @Anonymous,

The refund was submitted and processed back in December 2015, it should already have reflected on the statement of the credit card used during purchase. If the refund is still not showing up there, kindly submit a request to the Autodesk Customer Service to notify and inquire about the refund instead.

Thank you,