topic RE: Activation email in Installation & Licensing Forum

Activation email

Anonymous — Thu, 14 Jan 2016 09:42:01 GMT

Hi to all

Im an Engineering student in the Philippines. I too have the same problem I have registered an account but I cant receive the email to activate my account please help thank you!

RE: Activation email

Otto — Thu, 14 Jan 2016 09:44:10 GMT

Hello Bravetrabajo and welcome to the Autodesk community!

If you’re having trouble with the activation email, please note that sometimes the email can be accidentally routed to your spam or junk folder. Please check there.

Also, please note that you should be able to access your download and activation information by logging into Autodesk Accounts.

If you cannot access software in your account and need to download it now, please go to the Virtual Agent.

If none of those items helped, please submit a support request as follows:

Students should request to have the confirmation email resent via this form.

If you are having trouble with your Autodesk Account or an eStore purchase, please visit our order support page where you will be able to chat with a representative or submit a support request.

If this information was helpful, please consider marking it as an Accepted Solution by clicking on the "Accept as Solution" link, below. Taking a moment to do this will help others with similar questions find useful answers. Thank you!

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If this answer missed the mark, please let us know so that other community members can lend a hand. Any additional details might help, too: consider including relevant screenshots, log files, error messages, or system specs.

Re: Activation email

camilo.lemos — Thu, 14 Jan 2016 10:00:33 GMT

Hi @Anonymous and welcome to the Autodesk Community!

I have made some changes to your account and you should now be able to access the Education Community without any issues.

Please accept as solution if my post fully resolves your issue, or reply with additional details if the problem persists.

Re: Activation email

Anonymous — Thu, 14 Jan 2016 11:17:33 GMT

hi Sir. @camilo.lemos thank you for welcoming me to the Autodesk Community

Sir I still cant download from the product student download, it still ask to confirm my account but i still cant see the email sent to me and I've checked my spam mail and still cant find any email sir please help thank you.

Re: Activation email

camilo.lemos — Thu, 14 Jan 2016 11:55:58 GMT

@Anonymous Can you please try downloading using a different browser with cleared cache and cookies?

After the modifications I've made to your account you shouldn't need to use the email at all.

Thank you,