topic Re: Failed to install Maya 2016 student and DirectConnect 2016 in Installation & Licensing Forum

Failed to install Maya 2016 student and DirectConnect 2016

Anonymous — Thu, 11 Feb 2016 19:31:11 GMT

I tried installing Autodesk Maya 2016 Student version but it would not install successfully. It also failed in install DirectConnect 2016. The resons stated for both is, "An error occurred while installing this product. For more information view the installation log file". I can copy and paste these if it would help diagnose the problem.

It also failed to install Autodesk Application Manager also has an 'X' next to it.

Re: Failed to install Maya 2016 student and DirectConnect 2016

matthew.d — Thu, 11 Feb 2016 22:56:53 GMT

Hi @Anonymous,

Welcome to the community!

Sorry to hear about the issue. Have you tried disabling your antivirus and installing from the virtual agent? Could you post your installation log files?

Re: Failed to install Maya 2016 student and DirectConnect 2016

Anonymous — Fri, 12 Feb 2016 12:03:00 GMT

Thank you for responding!

Here is my installation log file for Autodesk Maya 2016:

2016/2/11:16:48:43 mattcooke MATTHEW-COOKE-P === Setup started on MATTHEW-COOKE-P by mattcooke ===
2016/2/11:16:48:43 mattcooke MATTHEW-COOKE-P Path_Length: 153
2016/2/11:16:48:43 mattcooke MATTHEW-COOKE-P Current Directory C:\Autodesk\Autodesk_Maya_2016_wi_en-US
2016/2/11:16:48:43 mattcooke MATTHEW-COOKE-P Launch
2016/2/11:16:48:43 mattcooke MATTHEW-COOKE-P CommandLine /PK 657H1 /SN 900-66576823 /akamai /sid a1b30000008i70EAAQ /skipEULA /skipPI /url "http://efulfillment.autodesk.com/NET16SWDLD/2016/MAYA/WI/Autodesk_Maya_2016_wi_en-US_Setup.exe?authparam=b91ba1b191a933c9c10b81c98913132b812b1b811b991b3389b98913a1c933b9&SESSION_ID=a1b30000008i70EAAQ"
2016/2/11:16:48:43 mattcooke MATTHEW-COOKE-P Setup Windows update reboot is pending
2016/2/11:16:48:49 mattcooke MATTHEW-COOKE-P Setup Autodesk Maya 2016 Will restart automatically.
2016/2/11:16:48:49 mattcooke MATTHEW-COOKE-P === Setup ended ===

2016/2/11:16:55:41 mattcooke MATTHEW-COOKE-P === Setup started on MATTHEW-COOKE-P by mattcooke ===
2016/2/11:16:55:41 mattcooke MATTHEW-COOKE-P Path_Length: 153
2016/2/11:16:55:41 mattcooke MATTHEW-COOKE-P Current Directory C:\Autodesk\Autodesk_Maya_2016_wi_en-US
2016/2/11:16:55:41 mattcooke MATTHEW-COOKE-P Launch
2016/2/11:16:55:41 mattcooke MATTHEW-COOKE-P CommandLine /PK 657H1 /SN 900-66576823 /akamai /sid a1b30000008i70EAAQ /skipEULA /skipPI /url "http://efulfillment.autodesk.com/NET16SWDLD/2016/MAYA/WI/Autodesk_Maya_2016_wi_en-US_Setup.exe?authparam=b91ba1b191a933c9c10b81c98913132b812b1b811b991b3389b98913a1c933b9&SESSION_ID=a1b30000008i70EAAQ"
2016/2/11:16:55:41 mattcooke MATTHEW-COOKE-P Path_Length: 153
2016/2/11:16:55:41 mattcooke MATTHEW-COOKE-P Current Directory C:\Users\MATTCO~1\AppData\Local\Temp\_AI306E.tmp
2016/2/11:16:55:45 mattcooke MATTHEW-COOKE-P === Setup ended ===

2016/2/11:16:55:42 mattcooke MATTHEW-COOKE-P === Setup started on MATTHEW-COOKE-P by mattcooke ===
2016/2/11:16:55:42 mattcooke MATTHEW-COOKE-P Path_Length: 153
2016/2/11:16:55:42 mattcooke MATTHEW-COOKE-P Current Directory C:\Users\MATTCO~1\AppData\Local\Temp\_AI306E.tmp
2016/2/11:16:55:42 mattcooke MATTHEW-COOKE-P Launch
2016/2/11:16:55:43 mattcooke MATTHEW-COOKE-P Download Play SETUPMARKER http://efulfillment.autodesk.com/NET16SWDLD/2016/MAYA/WI/{C60E82DC-CEAE-422A-9676-A6694F88E736}/SETUPMARKER_x64.tar.lzma2?authparam=%s
2016/2/11:16:55:43 mattcooke MATTHEW-COOKE-P Download Complete SETUPMARKER http://efulfillment.autodesk.com/NET16SWDLD/2016/MAYA/WI/{C60E82DC-CEAE-422A-9676-A6694F88E736}/SETUPMARKER_x64.tar.lzma2?authparam=1457801742_05bc1a695d391ec5d76476fb4b616ba6
2016/2/11:16:55:43 mattcooke MATTHEW-COOKE-P Download Play SETUP_CONFIG http://efulfillment.autodesk.com/NET16SWDLD/2016/MAYA/WI/{C60E82DC-CEAE-422A-9676-A6694F88E736}/SETUP_x64.tar.lzma2?authparam=%s
2016/2/11:16:55:45 mattcooke MATTHEW-COOKE-P Download Complete SETUP_CONFIG http://efulfillment.autodesk.com/NET16SWDLD/2016/MAYA/WI/{C60E82DC-CEAE-422A-9676-A6694F88E736}/SETUP_x64.tar.lzma2?authparam=1457801743_5d386645dbe2ef8f78a7e9ef4391bb21
2016/2/11:16:55:45 mattcooke MATTHEW-COOKE-P PageOpen LaunchDialog
2016/2/11:17:29:42 mattcooke MATTHEW-COOKE-P PageOpen LicenseDialog
2016/2/11:17:29:42 mattcooke MATTHEW-COOKE-P PageOpen ProductInfoDialog
2016/2/11:17:29:42 mattcooke MATTHEW-COOKE-P PageOpen ProductSelectionDialog2
2016/2/11:17:30:25 mattcooke MATTHEW-COOKE-P PageOpen FullProgressDialog
2016/2/11:17:30:25 mattcooke MATTHEW-COOKE-P Download Play STARTMARKER http://efulfillment.autodesk.com/NET16SWDLD/2016/MAYA/WI/{C60E82DC-CEAE-422A-9676-A6694F88E736}/STARTMARKER_x64.tar.lzma2?authparam=%s
2016/2/11:17:30:26 mattcooke MATTHEW-COOKE-P Download Complete STARTMARKER http://efulfillment.autodesk.com/NET16SWDLD/2016/MAYA/WI/{C60E82DC-CEAE-422A-9676-A6694F88E736}/STARTMARKER_x64.tar.lzma2?authparam=1457803825_320ed4b62c300b0da76bd930fa23d4f2
2016/2/11:17:30:26 mattcooke MATTHEW-COOKE-P Download Play VCREDIST2012X86UPD4 http://efulfillment.autodesk.com/NET16SWDLD/2016/MAYA/WI/{C60E82DC-CEAE-422A-9676-A6694F88E736}/VCREDIST2012X86UPD4.tar.lzma2?authparam=%s
2016/2/11:17:30:28 mattcooke MATTHEW-COOKE-P Download Complete VCREDIST2012X86UPD4 http://efulfillment.autodesk.com/NET16SWDLD/2016/MAYA/WI/{C60E82DC-CEAE-422A-9676-A6694F88E736}/VCREDIST2012X86UPD4.tar.lzma2?authparam=1457803826_f052fce62ed3fce9287a28a954130666
2016/2/11:17:30:28 mattcooke MATTHEW-COOKE-P Installing Microsoft Visual C++ 2012 Redistributable (x86): "C:\Autodesk\WI\Autodesk Maya 2016\3rdParty\x86\VCRedist\2012UPD4\vcredist_x86.exe" /install /quiet /norestart
2016/2/11:17:30:29 mattcooke MATTHEW-COOKE-P Install Microsoft Visual C++ 2012 Redistributable (x86) Succeeded
2016/2/11:17:30:29 mattcooke MATTHEW-COOKE-P Download Play VCREDIST2012X64UPD4 http://efulfillment.autodesk.com/NET16SWDLD/2016/MAYA/WI/{C60E82DC-CEAE-422A-9676-A6694F88E736}/VCREDIST2012X64UPD4.tar.lzma2?authparam=%s
2016/2/11:17:30:32 mattcooke MATTHEW-COOKE-P Download Complete VCREDIST2012X64UPD4 http://efulfillment.autodesk.com/NET16SWDLD/2016/MAYA/WI/{C60E82DC-CEAE-422A-9676-A6694F88E736}/VCREDIST2012X64UPD4.tar.lzma2?authparam=1457803829_461d9b8b3dad792f60465c4c8246e64b
2016/2/11:17:30:32 mattcooke MATTHEW-COOKE-P Installing Microsoft Visual C++ 2012 Redistributable (x64): "C:\Autodesk\WI\Autodesk Maya 2016\3rdParty\x64\VCRedist\2012UPD4\vcredist_x64.exe" /install /quiet /norestart
2016/2/11:17:30:33 mattcooke MATTHEW-COOKE-P Install Microsoft Visual C++ 2012 Redistributable (x64) Succeeded
2016/2/11:17:30:33 mattcooke MATTHEW-COOKE-P Download Play DIRECTX http://efulfillment.autodesk.com/NET16SWDLD/2016/MAYA/WI/{C60E82DC-CEAE-422A-9676-A6694F88E736}/DIRECTX.tar.lzma2?authparam=%s
2016/2/11:17:30:36 mattcooke MATTHEW-COOKE-P Download Complete DIRECTX http://efulfillment.autodesk.com/NET16SWDLD/2016/MAYA/WI/{C60E82DC-CEAE-422A-9676-A6694F88E736}/DIRECTX.tar.lzma2?authparam=1457803833_7b9b33c97aa83dc7f5719bf134c751aa
2016/2/11:17:30:36 mattcooke MATTHEW-COOKE-P Installing DirectX® Runtime: "C:\Autodesk\WI\Autodesk Maya 2016\3rdParty\DirectX\DXSETUP.exe" /silent
2016/2/11:17:30:39 mattcooke MATTHEW-COOKE-P Install DirectX® Runtime Succeeded
2016/2/11:17:30:39 mattcooke MATTHEW-COOKE-P Download Play MAYA http://efulfillment.autodesk.com/NET16SWDLD/2016/MAYA/WI/{C60E82DC-CEAE-422A-9676-A6694F88E736}/MAYA_en-US.tar.lzma2?authparam=%s
2016/2/11:17:32:55 mattcooke MATTHEW-COOKE-P Download Aborted MAYA http://efulfillment.autodesk.com/NET16SWDLD/2016/MAYA/WI/{C60E82DC-CEAE-422A-9676-A6694F88E736}/MAYA_en-US.tar.lzma2?authparam=1457803839_9777b297ab254394b4c559cb0eb3b5e6
2016/2/11:17:32:55 mattcooke MATTHEW-COOKE-P Install Autodesk® Maya® 2016 Failed Download Failed, Installation aborted, Result=1603
2016/2/11:17:32:56 mattcooke MATTHEW-COOKE-P Rollback DirectX® Runtime Failed Failure is ignored, Result=1619
2016/2/11:17:32:56 mattcooke MATTHEW-COOKE-P Rollback Microsoft Visual C++ 2012 Redistributable (x64) Failed Installation aborted, Result=1619
2016/2/11:17:32:56 mattcooke MATTHEW-COOKE-P Rollback Microsoft Visual C++ 2012 Redistributable (x86) Failed Installation aborted, Result=1619
2016/2/11:17:32:57 mattcooke MATTHEW-COOKE-P PageOpen InstallCompleteDialog
2016/2/11:17:53:15 mattcooke MATTHEW-COOKE-P === Setup ended ===

2016/2/11:17:54:02 mattcooke MATTHEW-COOKE-P === Setup started on MATTHEW-COOKE-P by mattcooke ===
2016/2/11:17:54:02 mattcooke MATTHEW-COOKE-P Path_Length: 153
2016/2/11:17:54:02 mattcooke MATTHEW-COOKE-P Current Directory C:\Autodesk\Autodesk_Maya_2016_wi_en-US
2016/2/11:17:54:02 mattcooke MATTHEW-COOKE-P Launch
2016/2/11:17:54:02 mattcooke MATTHEW-COOKE-P CommandLine /PK 657H1 /SN 900-66576823 /akamai /sid a1b30000008i7xBAAQ /skipEULA /skipPI /url "http://efulfillment.autodesk.com/NET16SWDLD/2016/MAYA/WI/Autodesk_Maya_2016_wi_en-US_Setup.exe?authparam=b91ba1b191a933c9c10b81c98913132b812b1b811b991b3389b98913a1c933b9&SESSION_ID=a1b30000008i7xBAAQ"
2016/2/11:17:54:02 mattcooke MATTHEW-COOKE-P Path_Length: 153
2016/2/11:17:54:02 mattcooke MATTHEW-COOKE-P Current Directory C:\Users\MATTCO~1\AppData\Local\Temp\_AI9977.tmp
2016/2/11:17:54:04 mattcooke MATTHEW-COOKE-P === Setup ended ===

2016/2/11:17:54:03 mattcooke MATTHEW-COOKE-P === Setup started on MATTHEW-COOKE-P by mattcooke ===
2016/2/11:17:54:03 mattcooke MATTHEW-COOKE-P Path_Length: 153
2016/2/11:17:54:03 mattcooke MATTHEW-COOKE-P Current Directory C:\Users\MATTCO~1\AppData\Local\Temp\_AI9977.tmp
2016/2/11:17:54:03 mattcooke MATTHEW-COOKE-P Launch
2016/2/11:17:54:03 mattcooke MATTHEW-COOKE-P Download Skipped SETUPMARKER http://efulfillment.autodesk.com/NET16SWDLD/2016/MAYA/WI/{C60E82DC-CEAE-422A-9676-A6694F88E736}/SETUPMARKER_x64.tar.lzma2?authparam=1457801742_05bc1a695d391ec5d76476fb4b616ba6
2016/2/11:17:54:03 mattcooke MATTHEW-COOKE-P Download Skipped SETUP_CONFIG http://efulfillment.autodesk.com/NET16SWDLD/2016/MAYA/WI/{C60E82DC-CEAE-422A-9676-A6694F88E736}/SETUP_x64.tar.lzma2?authparam=1457801743_5d386645dbe2ef8f78a7e9ef4391bb21
2016/2/11:17:54:04 mattcooke MATTHEW-COOKE-P PageOpen LaunchDialog
2016/2/11:17:54:08 mattcooke MATTHEW-COOKE-P PageOpen LicenseDialog
2016/2/11:17:54:08 mattcooke MATTHEW-COOKE-P PageOpen ProductInfoDialog
2016/2/11:17:54:08 mattcooke MATTHEW-COOKE-P PageOpen ProductSelectionDialog2
2016/2/11:17:54:37 mattcooke MATTHEW-COOKE-P PageOpen FullProgressDialog
2016/2/11:17:54:37 mattcooke MATTHEW-COOKE-P Download Skipped STARTMARKER http://efulfillment.autodesk.com/NET16SWDLD/2016/MAYA/WI/{C60E82DC-CEAE-422A-9676-A6694F88E736}/STARTMARKER_x64.tar.lzma2?authparam=1457803825_320ed4b62c300b0da76bd930fa23d4f2
2016/2/11:17:54:37 mattcooke MATTHEW-COOKE-P Download Skipped VCREDIST2012X86UPD4 http://efulfillment.autodesk.com/NET16SWDLD/2016/MAYA/WI/{C60E82DC-CEAE-422A-9676-A6694F88E736}/VCREDIST2012X86UPD4.tar.lzma2?authparam=1457803826_f052fce62ed3fce9287a28a954130666
2016/2/11:17:54:37 mattcooke MATTHEW-COOKE-P Installing Microsoft Visual C++ 2012 Redistributable (x86): "C:\Autodesk\WI\Autodesk Maya 2016\3rdParty\x86\VCRedist\2012UPD4\vcredist_x86.exe" /install /quiet /norestart
2016/2/11:17:54:38 mattcooke MATTHEW-COOKE-P Install Microsoft Visual C++ 2012 Redistributable (x86) Succeeded
2016/2/11:17:54:38 mattcooke MATTHEW-COOKE-P Download Skipped VCREDIST2012X64UPD4 http://efulfillment.autodesk.com/NET16SWDLD/2016/MAYA/WI/{C60E82DC-CEAE-422A-9676-A6694F88E736}/VCREDIST2012X64UPD4.tar.lzma2?authparam=1457803829_461d9b8b3dad792f60465c4c8246e64b
2016/2/11:17:54:38 mattcooke MATTHEW-COOKE-P Installing Microsoft Visual C++ 2012 Redistributable (x64): "C:\Autodesk\WI\Autodesk Maya 2016\3rdParty\x64\VCRedist\2012UPD4\vcredist_x64.exe" /install /quiet /norestart
2016/2/11:17:54:39 mattcooke MATTHEW-COOKE-P Install Microsoft Visual C++ 2012 Redistributable (x64) Succeeded
2016/2/11:17:54:39 mattcooke MATTHEW-COOKE-P Download Skipped DIRECTX http://efulfillment.autodesk.com/NET16SWDLD/2016/MAYA/WI/{C60E82DC-CEAE-422A-9676-A6694F88E736}/DIRECTX.tar.lzma2?authparam=1457803833_7b9b33c97aa83dc7f5719bf134c751aa
2016/2/11:17:54:39 mattcooke MATTHEW-COOKE-P Installing DirectX® Runtime: "C:\Autodesk\WI\Autodesk Maya 2016\3rdParty\DirectX\DXSETUP.exe" /silent
2016/2/11:17:54:43 mattcooke MATTHEW-COOKE-P Install DirectX® Runtime Succeeded
2016/2/11:17:54:43 mattcooke MATTHEW-COOKE-P Download Play MAYA http://efulfillment.autodesk.com/NET16SWDLD/2016/MAYA/WI/{C60E82DC-CEAE-422A-9676-A6694F88E736}/MAYA_en-US.tar.lzma2?authparam=%s
2016/2/11:17:57:07 mattcooke MATTHEW-COOKE-P Download Aborted MAYA http://efulfillment.autodesk.com/NET16SWDLD/2016/MAYA/WI/{C60E82DC-CEAE-422A-9676-A6694F88E736}/MAYA_en-US.tar.lzma2?authparam=1457805283_7508e0f499e5c8689902dc950c518fd9
2016/2/11:17:57:07 mattcooke MATTHEW-COOKE-P Install Autodesk® Maya® 2016 Failed Download Failed, Installation aborted, Result=1603
2016/2/11:17:57:08 mattcooke MATTHEW-COOKE-P Rollback DirectX® Runtime Failed Failure is ignored, Result=1619
2016/2/11:17:57:08 mattcooke MATTHEW-COOKE-P Rollback Microsoft Visual C++ 2012 Redistributable (x64) Failed Installation aborted, Result=1619
2016/2/11:17:57:08 mattcooke MATTHEW-COOKE-P Rollback Microsoft Visual C++ 2012 Redistributable (x86) Failed Installation aborted, Result=1619
2016/2/11:17:57:09 mattcooke MATTHEW-COOKE-P PageOpen InstallCompleteDialog
2016/2/11:18:41:49 mattcooke MATTHEW-COOKE-P === Setup ended ===

2016/2/11:18:44:03 mattcooke MATTHEW-COOKE-P === Setup started on MATTHEW-COOKE-P by mattcooke ===
2016/2/11:18:44:03 mattcooke MATTHEW-COOKE-P Path_Length: 153
2016/2/11:18:44:03 mattcooke MATTHEW-COOKE-P Current Directory C:\Autodesk\Autodesk_Maya_2016_wi_en-US
2016/2/11:18:44:03 mattcooke MATTHEW-COOKE-P Launch
2016/2/11:18:44:03 mattcooke MATTHEW-COOKE-P CommandLine /PK 657H1 /SN 900-66576823 /akamai /sid a1b30000008i7xBAAQ /skipEULA /skipPI /url "http://efulfillment.autodesk.com/NET16SWDLD/2016/MAYA/WI/Autodesk_Maya_2016_wi_en-US_Setup.exe?authparam=b91ba1b191a933c9c10b81c98913132b812b1b811b991b3389b98913a1c933b9&SESSION_ID=a1b30000008i7xBAAQ"
2016/2/11:18:44:03 mattcooke MATTHEW-COOKE-P Path_Length: 153
2016/2/11:18:44:03 mattcooke MATTHEW-COOKE-P Current Directory C:\Users\MATTCO~1\AppData\Local\Temp\_AI67D8.tmp
2016/2/11:18:44:09 mattcooke MATTHEW-COOKE-P === Setup ended ===

2016/2/11:18:44:04 mattcooke MATTHEW-COOKE-P === Setup started on MATTHEW-COOKE-P by mattcooke ===
2016/2/11:18:44:04 mattcooke MATTHEW-COOKE-P Path_Length: 153
2016/2/11:18:44:04 mattcooke MATTHEW-COOKE-P Current Directory C:\Users\MATTCO~1\AppData\Local\Temp\_AI67D8.tmp
2016/2/11:18:44:04 mattcooke MATTHEW-COOKE-P Launch
2016/2/11:18:44:05 mattcooke MATTHEW-COOKE-P Download Play SETUPMARKER http://efulfillment.autodesk.com/NET16SWDLD/2016/MAYA/WI/{C60E82DC-CEAE-422A-9676-A6694F88E736}/SETUPMARKER_x64.tar.lzma2?authparam=%s
2016/2/11:18:44:05 mattcooke MATTHEW-COOKE-P Download Complete SETUPMARKER http://efulfillment.autodesk.com/NET16SWDLD/2016/MAYA/WI/{C60E82DC-CEAE-422A-9676-A6694F88E736}/SETUPMARKER_x64.tar.lzma2?authparam=1457808245_a8703c49e98b7047c5db5a48c3f56bfa
2016/2/11:18:44:05 mattcooke MATTHEW-COOKE-P Download Play SETUP_CONFIG http://efulfillment.autodesk.com/NET16SWDLD/2016/MAYA/WI/{C60E82DC-CEAE-422A-9676-A6694F88E736}/SETUP_x64.tar.lzma2?authparam=%s
2016/2/11:18:44:09 mattcooke MATTHEW-COOKE-P Download Complete SETUP_CONFIG http://efulfillment.autodesk.com/NET16SWDLD/2016/MAYA/WI/{C60E82DC-CEAE-422A-9676-A6694F88E736}/SETUP_x64.tar.lzma2?authparam=1457808245_e4537b507210e5eff19f2771def0afeb
2016/2/11:18:44:09 mattcooke MATTHEW-COOKE-P PageOpen LaunchDialog
2016/2/11:18:44:17 mattcooke MATTHEW-COOKE-P PageOpen LicenseDialog
2016/2/11:18:44:17 mattcooke MATTHEW-COOKE-P PageOpen ProductInfoDialog
2016/2/11:18:44:17 mattcooke MATTHEW-COOKE-P PageOpen ProductSelectionDialog2
2016/2/11:18:44:52 mattcooke MATTHEW-COOKE-P PageOpen FullProgressDialog
2016/2/11:18:44:52 mattcooke MATTHEW-COOKE-P Download Play STARTMARKER http://efulfillment.autodesk.com/NET16SWDLD/2016/MAYA/WI/{C60E82DC-CEAE-422A-9676-A6694F88E736}/STARTMARKER_x64.tar.lzma2?authparam=%s
2016/2/11:18:44:53 mattcooke MATTHEW-COOKE-P Download Complete STARTMARKER http://efulfillment.autodesk.com/NET16SWDLD/2016/MAYA/WI/{C60E82DC-CEAE-422A-9676-A6694F88E736}/STARTMARKER_x64.tar.lzma2?authparam=1457808292_c465a94cb7b9d99ad0f8197bad2de9b8
2016/2/11:18:44:53 mattcooke MATTHEW-COOKE-P Download Play VCREDIST2012X86UPD4 http://efulfillment.autodesk.com/NET16SWDLD/2016/MAYA/WI/{C60E82DC-CEAE-422A-9676-A6694F88E736}/VCREDIST2012X86UPD4.tar.lzma2?authparam=%s
2016/2/11:18:44:55 mattcooke MATTHEW-COOKE-P Download Complete VCREDIST2012X86UPD4 http://efulfillment.autodesk.com/NET16SWDLD/2016/MAYA/WI/{C60E82DC-CEAE-422A-9676-A6694F88E736}/VCREDIST2012X86UPD4.tar.lzma2?authparam=1457808293_5f924a2bc0ef7998bd4e6b3844e68e0f
2016/2/11:18:44:55 mattcooke MATTHEW-COOKE-P Installing Microsoft Visual C++ 2012 Redistributable (x86): "C:\Autodesk\WI\Autodesk Maya 2016\3rdParty\x86\VCRedist\2012UPD4\vcredist_x86.exe" /install /quiet /norestart
2016/2/11:18:44:56 mattcooke MATTHEW-COOKE-P Install Microsoft Visual C++ 2012 Redistributable (x86) Succeeded
2016/2/11:18:44:57 mattcooke MATTHEW-COOKE-P Download Play VCREDIST2012X64UPD4 http://efulfillment.autodesk.com/NET16SWDLD/2016/MAYA/WI/{C60E82DC-CEAE-422A-9676-A6694F88E736}/VCREDIST2012X64UPD4.tar.lzma2?authparam=%s
2016/2/11:18:44:59 mattcooke MATTHEW-COOKE-P Download Complete VCREDIST2012X64UPD4 http://efulfillment.autodesk.com/NET16SWDLD/2016/MAYA/WI/{C60E82DC-CEAE-422A-9676-A6694F88E736}/VCREDIST2012X64UPD4.tar.lzma2?authparam=1457808296_68d77ec3479c78a49128a0866a3cb728
2016/2/11:18:44:59 mattcooke MATTHEW-COOKE-P Installing Microsoft Visual C++ 2012 Redistributable (x64): "C:\Autodesk\WI\Autodesk Maya 2016\3rdParty\x64\VCRedist\2012UPD4\vcredist_x64.exe" /install /quiet /norestart
2016/2/11:18:45:00 mattcooke MATTHEW-COOKE-P Install Microsoft Visual C++ 2012 Redistributable (x64) Succeeded
2016/2/11:18:45:00 mattcooke MATTHEW-COOKE-P Download Play DIRECTX http://efulfillment.autodesk.com/NET16SWDLD/2016/MAYA/WI/{C60E82DC-CEAE-422A-9676-A6694F88E736}/DIRECTX.tar.lzma2?authparam=%s
2016/2/11:18:45:02 mattcooke MATTHEW-COOKE-P Download Complete DIRECTX http://efulfillment.autodesk.com/NET16SWDLD/2016/MAYA/WI/{C60E82DC-CEAE-422A-9676-A6694F88E736}/DIRECTX.tar.lzma2?authparam=1457808300_6d106762d7ee281a1bb4fede9475c4e2
2016/2/11:18:45:02 mattcooke MATTHEW-COOKE-P Installing DirectX® Runtime: "C:\Autodesk\WI\Autodesk Maya 2016\3rdParty\DirectX\DXSETUP.exe" /silent
2016/2/11:18:45:04 mattcooke MATTHEW-COOKE-P Install DirectX® Runtime Succeeded
2016/2/11:18:45:04 mattcooke MATTHEW-COOKE-P Download Play MAYA http://efulfillment.autodesk.com/NET16SWDLD/2016/MAYA/WI/{C60E82DC-CEAE-422A-9676-A6694F88E736}/MAYA_en-US.tar.lzma2?authparam=%s
2016/2/11:18:47:33 mattcooke MATTHEW-COOKE-P Download Aborted MAYA http://efulfillment.autodesk.com/NET16SWDLD/2016/MAYA/WI/{C60E82DC-CEAE-422A-9676-A6694F88E736}/MAYA_en-US.tar.lzma2?authparam=1457808304_b63c34dcb8d296f883ea22150e5032d8
2016/2/11:18:47:33 mattcooke MATTHEW-COOKE-P Install Autodesk® Maya® 2016 Failed Download Failed, Installation aborted, Result=1603
2016/2/11:18:47:33 mattcooke MATTHEW-COOKE-P Rollback DirectX® Runtime Failed Failure is ignored, Result=1619
2016/2/11:18:47:33 mattcooke MATTHEW-COOKE-P Rollback Microsoft Visual C++ 2012 Redistributable (x64) Failed Installation aborted, Result=1619
2016/2/11:18:47:34 mattcooke MATTHEW-COOKE-P Rollback Microsoft Visual C++ 2012 Redistributable (x86) Failed Installation aborted, Result=1619
2016/2/11:18:47:34 mattcooke MATTHEW-COOKE-P PageOpen InstallCompleteDialog
2016/2/11:20:46:48 mattcooke MATTHEW-COOKE-P === Setup ended ===

2016/2/12:11:31:23 mattcooke MATTHEW-COOKE-P === Setup started on MATTHEW-COOKE-P by mattcooke ===
2016/2/12:11:31:23 mattcooke MATTHEW-COOKE-P Path_Length: 153
2016/2/12:11:31:23 mattcooke MATTHEW-COOKE-P Current Directory C:\Users\MATTCO~1\AppData\Local\Temp\_AIA421.tmp
2016/2/12:11:31:23 mattcooke MATTHEW-COOKE-P Launch
2016/2/12:11:31:24 mattcooke MATTHEW-COOKE-P Download Play SETUPMARKER http://efulfillment.autodesk.com/NET16SWDLD/2016/MAYA/WI/{C60E82DC-CEAE-422A-9676-A6694F88E736}/SETUPMARKER_x64.tar.lzma2?authparam=%s
2016/2/12:11:31:24 mattcooke MATTHEW-COOKE-P Download Complete SETUPMARKER http://efulfillment.autodesk.com/NET16SWDLD/2016/MAYA/WI/{C60E82DC-CEAE-422A-9676-A6694F88E736}/SETUPMARKER_x64.tar.lzma2?authparam=1457868683_36b047d0f8d8b6eda38b2b35b011c217
2016/2/12:11:31:24 mattcooke MATTHEW-COOKE-P Download Play SETUP_CONFIG http://efulfillment.autodesk.com/NET16SWDLD/2016/MAYA/WI/{C60E82DC-CEAE-422A-9676-A6694F88E736}/SETUP_x64.tar.lzma2?authparam=%s
2016/2/12:11:31:29 mattcooke MATTHEW-COOKE-P Download Complete SETUP_CONFIG http://efulfillment.autodesk.com/NET16SWDLD/2016/MAYA/WI/{C60E82DC-CEAE-422A-9676-A6694F88E736}/SETUP_x64.tar.lzma2?authparam=1457868684_9a1ded56860a6c5e464538c9e0627dac
2016/2/12:11:31:30 mattcooke MATTHEW-COOKE-P PageOpen LaunchDialog
2016/2/12:11:31:36 mattcooke MATTHEW-COOKE-P PageOpen LicenseDialog
2016/2/12:11:31:36 mattcooke MATTHEW-COOKE-P PageOpen ProductInfoDialog
2016/2/12:11:31:36 mattcooke MATTHEW-COOKE-P PageOpen ProductSelectionDialog2
2016/2/12:11:31:40 mattcooke MATTHEW-COOKE-P PageOpen FullProgressDialog
2016/2/12:11:31:42 mattcooke MATTHEW-COOKE-P Download Play STARTMARKER http://efulfillment.autodesk.com/NET16SWDLD/2016/MAYA/WI/{C60E82DC-CEAE-422A-9676-A6694F88E736}/STARTMARKER_x64.tar.lzma2?authparam=%s
2016/2/12:11:31:42 mattcooke MATTHEW-COOKE-P Download Complete STARTMARKER http://efulfillment.autodesk.com/NET16SWDLD/2016/MAYA/WI/{C60E82DC-CEAE-422A-9676-A6694F88E736}/STARTMARKER_x64.tar.lzma2?authparam=1457868701_2f44f02389342fff8e720fda7cf24557
2016/2/12:11:31:43 mattcooke MATTHEW-COOKE-P Download Play VCREDIST2012X86UPD4 http://efulfillment.autodesk.com/NET16SWDLD/2016/MAYA/WI/{C60E82DC-CEAE-422A-9676-A6694F88E736}/VCREDIST2012X86UPD4.tar.lzma2?authparam=%s
2016/2/12:11:31:47 mattcooke MATTHEW-COOKE-P Download Complete VCREDIST2012X86UPD4 http://efulfillment.autodesk.com/NET16SWDLD/2016/MAYA/WI/{C60E82DC-CEAE-422A-9676-A6694F88E736}/VCREDIST2012X86UPD4.tar.lzma2?authparam=1457868702_c4034fe0072b8d842f1790cc1ecd75f2
2016/2/12:11:31:47 mattcooke MATTHEW-COOKE-P Installing Microsoft Visual C++ 2012 Redistributable (x86): "C:\Autodesk\WI\Autodesk Maya 2016\3rdParty\x86\VCRedist\2012UPD4\vcredist_x86.exe" /install /quiet /norestart
2016/2/12:11:31:48 mattcooke MATTHEW-COOKE-P Install Microsoft Visual C++ 2012 Redistributable (x86) Succeeded
2016/2/12:11:31:49 mattcooke MATTHEW-COOKE-P Download Play VCREDIST2012X64UPD4 http://efulfillment.autodesk.com/NET16SWDLD/2016/MAYA/WI/{C60E82DC-CEAE-422A-9676-A6694F88E736}/VCREDIST2012X64UPD4.tar.lzma2?authparam=%s
2016/2/12:11:31:53 mattcooke MATTHEW-COOKE-P Download Complete VCREDIST2012X64UPD4 http://efulfillment.autodesk.com/NET16SWDLD/2016/MAYA/WI/{C60E82DC-CEAE-422A-9676-A6694F88E736}/VCREDIST2012X64UPD4.tar.lzma2?authparam=1457868708_077e53b5203e8fc16f30b0392927a40e
2016/2/12:11:31:53 mattcooke MATTHEW-COOKE-P Installing Microsoft Visual C++ 2012 Redistributable (x64): "C:\Autodesk\WI\Autodesk Maya 2016\3rdParty\x64\VCRedist\2012UPD4\vcredist_x64.exe" /install /quiet /norestart
2016/2/12:11:31:54 mattcooke MATTHEW-COOKE-P Install Microsoft Visual C++ 2012 Redistributable (x64) Succeeded
2016/2/12:11:31:55 mattcooke MATTHEW-COOKE-P Download Play DIRECTX http://efulfillment.autodesk.com/NET16SWDLD/2016/MAYA/WI/{C60E82DC-CEAE-422A-9676-A6694F88E736}/DIRECTX.tar.lzma2?authparam=%s
2016/2/12:11:31:57 mattcooke MATTHEW-COOKE-P Download Complete DIRECTX http://efulfillment.autodesk.com/NET16SWDLD/2016/MAYA/WI/{C60E82DC-CEAE-422A-9676-A6694F88E736}/DIRECTX.tar.lzma2?authparam=1457868714_a5b8c7ddab971ee3405028bce8e75de4
2016/2/12:11:31:57 mattcooke MATTHEW-COOKE-P Installing DirectX® Runtime: "C:\Autodesk\WI\Autodesk Maya 2016\3rdParty\DirectX\DXSETUP.exe" /silent
2016/2/12:11:32:00 mattcooke MATTHEW-COOKE-P Install DirectX® Runtime Succeeded
2016/2/12:11:32:01 mattcooke MATTHEW-COOKE-P Download Play MAYA http://efulfillment.autodesk.com/NET16SWDLD/2016/MAYA/WI/{C60E82DC-CEAE-422A-9676-A6694F88E736}/MAYA_en-US.tar.lzma2?authparam=%s
2016/2/12:11:35:05 mattcooke MATTHEW-COOKE-P Download Aborted MAYA http://efulfillment.autodesk.com/NET16SWDLD/2016/MAYA/WI/{C60E82DC-CEAE-422A-9676-A6694F88E736}/MAYA_en-US.tar.lzma2?authparam=1457868720_c0daa533167c4c8a331215ddeee949dd
2016/2/12:11:35:05 mattcooke MATTHEW-COOKE-P Install Autodesk® Maya® 2016 Failed Download Failed, Installation aborted, Result=1603
2016/2/12:11:35:05 mattcooke MATTHEW-COOKE-P Rollback DirectX® Runtime Failed Failure is ignored, Result=1619
2016/2/12:11:35:05 mattcooke MATTHEW-COOKE-P Rollback Microsoft Visual C++ 2012 Redistributable (x64) Failed Installation aborted, Result=1619
2016/2/12:11:35:05 mattcooke MATTHEW-COOKE-P Rollback Microsoft Visual C++ 2012 Redistributable (x86) Failed Installation aborted, Result=1619
2016/2/12:11:35:06 mattcooke MATTHEW-COOKE-P PageOpen InstallCompleteDialog
2016/2/12:11:55:49 mattcooke MATTHEW-COOKE-P === Setup ended ===

2016/2/12:11:57:26 mattcooke MATTHEW-COOKE-P === Setup started on MATTHEW-COOKE-P by mattcooke ===
2016/2/12:11:57:26 mattcooke MATTHEW-COOKE-P Path_Length: 153
2016/2/12:11:57:26 mattcooke MATTHEW-COOKE-P Current Directory C:\Autodesk\Autodesk_Maya_2016_wi_en-US
2016/2/12:11:57:26 mattcooke MATTHEW-COOKE-P Launch
2016/2/12:11:57:26 mattcooke MATTHEW-COOKE-P CommandLine /PK 657H1 /SN 900-66576823 /akamai /sid a1b30000008iGrWAAU /skipEULA /skipPI /url "http://efulfillment.autodesk.com/NET16SWDLD/2016/MAYA/WI/Autodesk_Maya_2016_wi_en-US_Setup.exe?authparam=b91ba1b191a933c9c10b81c98913132b812b1b811b991b3389b98913a1c933b9&SESSION_ID=a1b30000008iGrWAAU"
2016/2/12:11:57:26 mattcooke MATTHEW-COOKE-P Path_Length: 153
2016/2/12:11:57:26 mattcooke MATTHEW-COOKE-P Current Directory C:\Users\MATTCO~1\AppData\Local\Temp\_AI7EB2.tmp
2016/2/12:11:57:32 mattcooke MATTHEW-COOKE-P === Setup ended ===

2016/2/12:11:57:27 mattcooke MATTHEW-COOKE-P === Setup started on MATTHEW-COOKE-P by mattcooke ===
2016/2/12:11:57:27 mattcooke MATTHEW-COOKE-P Path_Length: 153
2016/2/12:11:57:27 mattcooke MATTHEW-COOKE-P Current Directory C:\Users\MATTCO~1\AppData\Local\Temp\_AI7EB2.tmp
2016/2/12:11:57:27 mattcooke MATTHEW-COOKE-P Launch
2016/2/12:11:57:27 mattcooke MATTHEW-COOKE-P Download Play SETUPMARKER http://efulfillment.autodesk.com/NET16SWDLD/2016/MAYA/WI/{C60E82DC-CEAE-422A-9676-A6694F88E736}/SETUPMARKER_x64.tar.lzma2?authparam=%s
2016/2/12:11:57:27 mattcooke MATTHEW-COOKE-P Download Complete SETUPMARKER http://efulfillment.autodesk.com/NET16SWDLD/2016/MAYA/WI/{C60E82DC-CEAE-422A-9676-A6694F88E736}/SETUPMARKER_x64.tar.lzma2?authparam=1457870247_f3719d2a13cbc88c222bde16b2b8b03a
2016/2/12:11:57:28 mattcooke MATTHEW-COOKE-P Download Play SETUP_CONFIG http://efulfillment.autodesk.com/NET16SWDLD/2016/MAYA/WI/{C60E82DC-CEAE-422A-9676-A6694F88E736}/SETUP_x64.tar.lzma2?authparam=%s
2016/2/12:11:57:31 mattcooke MATTHEW-COOKE-P Download Complete SETUP_CONFIG http://efulfillment.autodesk.com/NET16SWDLD/2016/MAYA/WI/{C60E82DC-CEAE-422A-9676-A6694F88E736}/SETUP_x64.tar.lzma2?authparam=1457870247_7d312522711cafd773885f99f8c7e75a
2016/2/12:11:57:31 mattcooke MATTHEW-COOKE-P PageOpen LaunchDialog
2016/2/12:11:57:45 mattcooke MATTHEW-COOKE-P PageOpen LicenseDialog
2016/2/12:11:57:45 mattcooke MATTHEW-COOKE-P PageOpen ProductInfoDialog
2016/2/12:11:57:45 mattcooke MATTHEW-COOKE-P PageOpen ProductSelectionDialog2
2016/2/12:11:57:48 mattcooke MATTHEW-COOKE-P PageOpen FullProgressDialog
2016/2/12:11:57:48 mattcooke MATTHEW-COOKE-P Download Play STARTMARKER http://efulfillment.autodesk.com/NET16SWDLD/2016/MAYA/WI/{C60E82DC-CEAE-422A-9676-A6694F88E736}/STARTMARKER_x64.tar.lzma2?authparam=%s
2016/2/12:11:57:48 mattcooke MATTHEW-COOKE-P Download Complete STARTMARKER http://efulfillment.autodesk.com/NET16SWDLD/2016/MAYA/WI/{C60E82DC-CEAE-422A-9676-A6694F88E736}/STARTMARKER_x64.tar.lzma2?authparam=1457870268_0d83898cb2abdb1e430140d3f88d6109
2016/2/12:11:57:48 mattcooke MATTHEW-COOKE-P Download Play VCREDIST2012X86UPD4 http://efulfillment.autodesk.com/NET16SWDLD/2016/MAYA/WI/{C60E82DC-CEAE-422A-9676-A6694F88E736}/VCREDIST2012X86UPD4.tar.lzma2?authparam=%s
2016/2/12:11:57:51 mattcooke MATTHEW-COOKE-P Download Complete VCREDIST2012X86UPD4 http://efulfillment.autodesk.com/NET16SWDLD/2016/MAYA/WI/{C60E82DC-CEAE-422A-9676-A6694F88E736}/VCREDIST2012X86UPD4.tar.lzma2?authparam=1457870268_cf529c3bace72c5b5752d6fb37aed05b
2016/2/12:11:57:51 mattcooke MATTHEW-COOKE-P Installing Microsoft Visual C++ 2012 Redistributable (x86): "C:\Autodesk\WI\Autodesk Maya 2016\3rdParty\x86\VCRedist\2012UPD4\vcredist_x86.exe" /install /quiet /norestart
2016/2/12:11:57:52 mattcooke MATTHEW-COOKE-P Install Microsoft Visual C++ 2012 Redistributable (x86) Succeeded
2016/2/12:11:57:52 mattcooke MATTHEW-COOKE-P Download Play VCREDIST2012X64UPD4 http://efulfillment.autodesk.com/NET16SWDLD/2016/MAYA/WI/{C60E82DC-CEAE-422A-9676-A6694F88E736}/VCREDIST2012X64UPD4.tar.lzma2?authparam=%s
2016/2/12:11:57:54 mattcooke MATTHEW-COOKE-P Download Complete VCREDIST2012X64UPD4 http://efulfillment.autodesk.com/NET16SWDLD/2016/MAYA/WI/{C60E82DC-CEAE-422A-9676-A6694F88E736}/VCREDIST2012X64UPD4.tar.lzma2?authparam=1457870272_a8523585b7f23cb99d4c35e5be3030f3
2016/2/12:11:57:54 mattcooke MATTHEW-COOKE-P Installing Microsoft Visual C++ 2012 Redistributable (x64): "C:\Autodesk\WI\Autodesk Maya 2016\3rdParty\x64\VCRedist\2012UPD4\vcredist_x64.exe" /install /quiet /norestart
2016/2/12:11:57:55 mattcooke MATTHEW-COOKE-P Install Microsoft Visual C++ 2012 Redistributable (x64) Succeeded
2016/2/12:11:57:55 mattcooke MATTHEW-COOKE-P Download Play DIRECTX http://efulfillment.autodesk.com/NET16SWDLD/2016/MAYA/WI/{C60E82DC-CEAE-422A-9676-A6694F88E736}/DIRECTX.tar.lzma2?authparam=%s
2016/2/12:11:57:57 mattcooke MATTHEW-COOKE-P Download Complete DIRECTX http://efulfillment.autodesk.com/NET16SWDLD/2016/MAYA/WI/{C60E82DC-CEAE-422A-9676-A6694F88E736}/DIRECTX.tar.lzma2?authparam=1457870275_9ba8f278984902e1a03daa9cfe9b17eb
2016/2/12:11:57:57 mattcooke MATTHEW-COOKE-P Installing DirectX® Runtime: "C:\Autodesk\WI\Autodesk Maya 2016\3rdParty\DirectX\DXSETUP.exe" /silent
2016/2/12:11:58:01 mattcooke MATTHEW-COOKE-P Install DirectX® Runtime Succeeded
2016/2/12:11:58:01 mattcooke MATTHEW-COOKE-P Download Play MAYA http://efulfillment.autodesk.com/NET16SWDLD/2016/MAYA/WI/{C60E82DC-CEAE-422A-9676-A6694F88E736}/MAYA_en-US.tar.lzma2?authparam=%s
2016/2/12:12:00:17 mattcooke MATTHEW-COOKE-P Download Aborted MAYA http://efulfillment.autodesk.com/NET16SWDLD/2016/MAYA/WI/{C60E82DC-CEAE-422A-9676-A6694F88E736}/MAYA_en-US.tar.lzma2?authparam=1457870281_842f0551c7f885a9cbd4ce5de591e2fb
2016/2/12:12:00:17 mattcooke MATTHEW-COOKE-P Install Autodesk® Maya® 2016 Failed Download Failed, Installation aborted, Result=1603
2016/2/12:12:00:17 mattcooke MATTHEW-COOKE-P Rollback DirectX® Runtime Failed Failure is ignored, Result=1619
2016/2/12:12:00:18 mattcooke MATTHEW-COOKE-P Rollback Microsoft Visual C++ 2012 Redistributable (x64) Failed Installation aborted, Result=1619
2016/2/12:12:00:18 mattcooke MATTHEW-COOKE-P Rollback Microsoft Visual C++ 2012 Redistributable (x86) Failed Installation aborted, Result=1619

And this is my installation log file for DirectConnect 2016:

Thank you.

Re: Failed to install Maya 2016 student and DirectConnect 2016

matthew.d — Fri, 12 Feb 2016 17:05:51 GMT

Hi @Anonymous,

Thanks for posting. This is an error 1603, here is how to resolve this. The easiest way though is to download from the virtual agent with your antivirus off though (linked in my first post).

Note: you can attach files

Re: Failed to install Maya 2016 student and DirectConnect 2016

Anonymous — Mon, 15 Feb 2016 16:43:05 GMT

Thank you so much!!!

Re: Failed to install Maya 2016 student and DirectConnect 2016

Anonymous — Sat, 28 May 2016 02:05:11 GMT

Hello

I am having issues when istalling maya

the problem i got is that the installation says:

failed to instal

how can i fix it?

Re: Failed to install Maya 2016 student and DirectConnect 2016

matthew.d — Wed, 01 Jun 2016 15:16:17 GMT

Hi @Anonymous,

Great to have you in the community.

Have you tried disabiling your antivirus and installing from the virtual agent?

Re: Failed to install Maya 2016 student and DirectConnect 2016

Anonymous — Thu, 02 Jun 2016 00:45:18 GMT

Yes, i did try that way and i get this erros

And i can select the software

Re: Failed to install Maya 2016 student and DirectConnect 2016

lynn_zhang — Thu, 02 Jun 2016 03:13:41 GMT

Hi @Anonymous

Could you post your installation log files so that we can further check?

Re: Failed to install Maya 2016 student and DirectConnect 2016

Anonymous — Mon, 12 Sep 2016 00:53:33 GMT

Where can i find the installation log file?

Re: Failed to install Maya 2016 student and DirectConnect 2016

Mark.Lancaster — Mon, 12 Sep 2016 02:20:11 GMT

@Anonymous

See this article: https://knowledge.autodesk.com/support/inventor-products/troubleshooting/caas/sfdcarticles/sfdcarticles/Location-of-the-log-files-generated-by-the-installation-of-an-Autodesk-product.html