topic Re: desktop subscription license in Installation & Licensing Forum

desktop subscription license

robert6W9EQ — Tue, 16 Feb 2016 16:08:52 GMT

I have revit lt suite. I have downloaded both revit lt and autocad lt to my computer at home, and at work. They are both in trial mode. when I log on to my account, there are no serial numbers shown. It says they will appear when the product is downloaded. I can't download it any more.

There is a serial number on my billing receipt, but when entered, the license says it is invalid. Is there a phone number to talk to a live human anywhere?

RE: desktop subscription license

Otto — Tue, 16 Feb 2016 16:10:11 GMT

Hello robert6W9EQ and welcome to the Autodesk community!

It looks like you're getting an "Invalid Serial Number” message or having trouble with your product key while trying to register and activate your Autodesk software. The following article(s) should help you resolve the problem:

Click Top reasons why you may get a Serial Number Error during Activation

And check Error: "Invalid serial number" (standalone activation)

For product key information: Finding Serial Numbers & Product Keys

If you’re having an issue with your product key, please make sure that you are using the correct one for your product (especially if your product comes from a suite). Finally, you should type then numbers and letters in. We do not recommend copy/paste.

If you are still having issues activating your product, you may visit our Activation Contact Us page and submit your inquiry there.

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If this answer missed the mark, please let us know so that other community members can lend a hand. Any additional details might help, too: consider including relevant screenshots, log files, error messages, or system specs.

Re: desktop subscription license

TravisNave — Tue, 16 Feb 2016 16:43:45 GMT

Might take a few for your serial number to show up. Autodesk isn't always the quickest with that.

As for phone support, that is an extra paid option. If you paid for it, then certainly, call them. If you bought from a Reseller, you can call them too probably.

Good Luck!

Re: desktop subscription license

matthew.d — Tue, 16 Feb 2016 17:39:22 GMT

Hi @robert6W9EQ,

Welcome to the community!

Sorry to hear about the issue. Could you provide your order number? It appears you are signed into a different account then the order was placed under.