topic BUG: website crash when I try to add student profile in Installation & Licensing Forum

BUG: website crash when I try to add student profile

m.savazzi — Mon, 28 Apr 2025 16:00:04 GMT

When I follow the instructions on the student part

I get:

Unexpected Application Error! Cannot read properties of undefined (reading 'address')

TypeError: Cannot read properties of undefined (reading 'address')
    at DA (https://cfp-mfe-prd.autodesk.com/mfe-edu-verification/current/static/js/main.js:205:1863390)
    at yi (https://prd-cfp.autodesk.com/cfp-vendors/current/main.js:41:60187)
    at ks (https://prd-cfp.autodesk.com/cfp-vendors/current/main.js:41:119101)
    at wc (https://prd-cfp.autodesk.com/cfp-vendors/current/main.js:41:108361)
    at mc (https://prd-cfp.autodesk.com/cfp-vendors/current/main.js:41:108289)
    at yc (https://prd-cfp.autodesk.com/cfp-vendors/current/main.js:41:108152)
    at ic (https://prd-cfp.autodesk.com/cfp-vendors/current/main.js:41:104991)
    at ac (https://prd-cfp.autodesk.com/cfp-vendors/current/main.js:41:103547)
    at E (https://prd-cfp.autodesk.com/cfp-vendors/current/main.js:50:1414)
    at R (https://prd-cfp.autodesk.com/cfp-vendors/current/main.js:50:1946)

Re: BUG: website crash when I try to add student profile

jchastant — Wed, 30 Apr 2025 14:52:58 GMT

Same problem here.

Re: BUG: website crash when I try to add student profile

yurianaapac — Thu, 01 May 2025 21:51:23 GMT

Same

Re: BUG: website crash when I try to add student profile

zeiderfc — Wed, 07 May 2025 20:45:25 GMT

Same

Re: BUG: website crash when I try to add student profile

yasincotursa — Fri, 09 May 2025 09:37:10 GMT

same

Re: BUG: website crash when I try to add student profile

jnovar2 — Tue, 20 May 2025 00:21:21 GMT

Same 😕

Re: BUG: website crash when I try to add student profile

Simon_Weel — Tue, 20 May 2025 06:30:38 GMT

You all better create a Service Request?

Contact Customer Support | Autodesk Support

Re: BUG: website crash when I try to add student profile

ftejerinaN84UA — Thu, 22 May 2025 19:40:39 GMT

Same

Re: BUG: website crash when I try to add student profile

ok230142 — Mon, 26 May 2025 03:07:22 GMT

same

Re: BUG: website crash when I try to add student profile

nathan_renner458 — Fri, 30 May 2025 22:48:43 GMT

Try doing it on an incognito tab, that worked for me after talking with support.

Re: BUG: website crash when I try to add student profile

72873275 — Wed, 25 Jun 2025 21:40:59 GMT

Did not work on me

Re: BUG: website crash when I try to add student profile

221057351 — Mon, 07 Jul 2025 13:30:12 GMT

yes same

Re: BUG: website crash when I try to add student profile

s221110870 — Mon, 28 Jul 2025 04:20:59 GMT

didnt work out for me

Re: BUG: website crash when I try to add student profile

20729233 — Wed, 30 Jul 2025 08:04:36 GMT

Have you found a way to solve the issue? Currently going through the same problem.

Re: BUG: website crash when I try to add student profile

garnettandrei_dalagan — Wed, 20 Aug 2025 05:09:08 GMT

Has this been resolved yet? I'm currently facing the same problem.

Re: BUG: website crash when I try to add student profile

mari.shimode — Wed, 20 Aug 2025 08:41:32 GMT

Hi @garnettandrei_dalagan, welcome to the Autodesk Community. Since this topic has been marked as solved, would you or anyone who encounter the same issue create a new topic so you can receive support from the community? Thank you.

Re: BUG: website crash when I try to add student profile

gangadharangadi — Sat, 23 Aug 2025 03:52:34 GMT

Same

Re: BUG: website crash when I try to add student profile

mari.shimode — Wed, 27 Aug 2025 02:53:26 GMT

This issue has been fixed. Please access the Education Community page again to apply for an education license. Apologies for any inconvenience caused. I'm marking this reply as an accepted solution so the community is aware that the issue is now resolved.

Re: BUG: website crash when I try to add student profile

spassasantino — Tue, 11 Nov 2025 02:38:54 GMT

its not working

Re: BUG: website crash when I try to add student profile

f_i_l_i_p_f_a_u_s_t — Tue, 02 Dec 2025 00:19:38 GMT

same problem, not work yet!