topic Re: Sharing service license in Installation & Licensing Forum

Sharing service license

Anonymous — Fri, 04 Mar 2016 17:50:37 GMT

I have a problem when trying to run environmental analysis in Revit. It says that my license to the sharing service has expired. But my license is valid till 2018. Can I get any help.

Re: Sharing service license

matthew.d — Fri, 04 Mar 2016 21:00:57 GMT

Hi @Anonymous,

Welcome to the community!

Sorry to hear about the issue. This typically happens when educational users sign up for the trial prior to the educational license.

If you have an educational account and are experiencing issues accessing Insight 360, Revit Energy Analysis, or Green Building Studio, please fill out this form:http://goo.gl/forms/M7JrNSdOzM

Once you complete the form we will reply back to you via email once your account issues have been resolved. We apologize that so many of you are experiencing this error, but we are working to have a solution soon!

Re: Sharing service license

RDAOU — Sun, 06 Mar 2016 23:02:54 GMT

Hello @matthew.d

Energy Analysis Site HERE states that this service is available only for Subscription and Maintenance customers.

I just want to make sure that your reply here confirms that this service has been extended to cover Educational (Student/Educator) Licenses also
If yes; is it possible to redirect/refer Students and Educators to this Post too?

Re: Sharing service license

matthew.d — Mon, 07 Mar 2016 15:28:51 GMT

It is possible for students to use. If you do not have access to it, just fill out that google doc and @stephanie.egger will email you back once it had been made available to you.

Re: Sharing service license

stephanie.egger — Tue, 08 Mar 2016 17:50:22 GMT

Hi @RDAOU,

We think we’ve found what’s been causing the account access issues. Would you mind trying to use Insight 360 and let me know if you have access?

Thanks,

Stephanie

Re: Sharing service license

RDAOU — Tue, 08 Mar 2016 18:20:15 GMT

Hello Stephanie; that's great knews; however, I was only asking in order to know how to advise others who are having the problem 🙂 I've been asked a lot how to solve it as well as I've seen many posting the question here on the forum.

I will ask them to try it out tomorrow when I'm back at university and will let you know if it works

Sent from my iPhone

Re: Sharing service license

RDAOU — Thu, 10 Mar 2016 15:49:55 GMT

Hello again @stephanie.egger

Bad news...Problem persists with the Educational version.

I was trying to double check today to try see why on one account it works and on others not and I noticed that may account and those of two other students where Energy Analysis is not working do not have Revit 2016 displayed under Products in Account Management.

See printscreen below. I have Revit 2014 listed and but 2016 which I am using frequesntly is not there. As a matter of fact I can not even get any updates. The other two students do not have any listed Revit there as 2016 is the only version they installed

Maybe this is related maybe not but definitly worth checking

PS: Sorry @matthew.d I forgot to thank you for your reply earlier

Edit: removed serial number

Re: Sharing service license

Mark.Lancaster — Thu, 10 Mar 2016 13:12:04 GMT

@RDAOU

Please do not post images here containing your personal information like your serial #. Others can steal and use this information...

Re: Sharing service license

RDAOU — Thu, 10 Mar 2016 13:32:50 GMT

@Mark.Lancaster

Thats an educational version 😉 its serial and product are no secret to anyone...they are given away for free by Autodesk lol

PS: I know you need that coffee

Re: Sharing service license

Darin.Green — Thu, 10 Mar 2016 14:22:26 GMT

@RDAOU, I agree with @Mark.Lancaster you shouldn't post your serial number information to the forums. Those numbers are for you only they're not the same across the education community.

At this point the only people who would be able to remove it is the board manager because it's probably to late to modify you post.

Re: Sharing service license

matthew.d — Thu, 10 Mar 2016 15:56:15 GMT

I covered the serial number regardless. @RDAOU if the version of the educational license you are looking for is not showing up, could you try 'pretending' (for lack of a better word) to download it again from the education community. This should push the license generation back through. Let me know if you see any difference. If the issue still persists, could you send a note into the education community here that you are not seeing the Revit 2016 serial number in your account.

Re: Sharing service license

RDAOU — Thu, 10 Mar 2016 16:12:12 GMT

@matthew.d we tried that already

For some reason Revit 2016 still didn't show in Account Management even thought after a clean reinstall it gets activated and shows remaining license period info properly but on the 2016 in account management still doesn't exist. Just thought it might be reason why Energy Analysis is not identifying those licenses when envoked through Revit 2016.

I will send that note and try again after Revit 2016 shows on the Account management...If Energy Analysis works then the above would be the reason. (Just thought you guys might have a short cut or easy access to verify it but I guess one would still have to go throught the process lol and I'm not even doing it for me!)

Re: Sharing service license

stephanie.egger — Thu, 10 Mar 2016 16:25:25 GMT

@RDAOU Thanks for trying and getting back to me. The fix has been working for some users and I was hopeful it would work for you as well. I'll reach back out soon...

-Stephanie

Re: Sharing service license

RDAOU — Thu, 10 Mar 2016 17:02:40 GMT

@stephanie.egger it was still is working fine for me on Revit 2014...

Problem only surfaced with Revit 2016 thats when I noticed that none of us (myself and several of my students) actually have 2016 shown on the account management - hence, thought if its ID/License related it could be the reason EA not working. (Energy Anaylsis is ID/License dependant I think)

In the meantime I did send the ticket to Education Community as Matt recommended too. If something knew comes up I will update this post (I just hope it would be a general fix that applies to everyone)

Re: Sharing service license

RDAOU — Fri, 11 Mar 2016 10:59:45 GMT

Hello again @stephanie.egger @matthew.d

I think this will be the last update to this post...Got good news. After writing yesterday to Education Community as using the form @matthew.d provided,Education Commity replied today to the request and resolved the issue with Revit 2016 which now shows on my Account Management.

I ran Energy Analysis on a sample model using Revit 2016 to verify and it now works perfectly now. Seems the above resolved or whatever they did at EC...having the Revit 2016 License showing in my account resolved the Energy Analysis issue. (PS: Now I can even see the Revit 2016 updates and service packs which were not there before)

LINK TO EDUCATION COMMUNITY SUPPORT REQUEST

I am not sure if this will be a fix for all Educational accounts or each will have to go through the same process...just wrote back to EC inquiring. In the meantime I will redirect colleages and students to this post.

Again thanks for your support and hats off for Education Community; I really wasn't expecting their reply overnight with the workload which they have.

My Account this morning - Hurray! Revit 2016 is now showing

Running Energy Analyisis After Revit 2016 License showed up on my Account