topic Re: Get started button doesn´t work in Installation & Licensing Forum

Get started button doesn´t work

matej.sach — Fri, 07 Oct 2022 08:26:38 GMT

Hello,

I´m a student with a student license. I verified my account via SheerID and after i press the button "GET STARTED" on the Autodesk student page, everything seems to work, I even get this pop up window saying:

"Congrats! We've confirmed that you're eligible for educational access to Autodesk products, and your account status has been updated.

Your access will last 12 months from your confirmation of eligibility date, after which you can renew if you are still eligible. Now let's start designing and making." and when I click "GET AUTODESK SOFTWARE" nothing happens. There is just this "GET STARTED" button again. When I use the virtual agent I get a messege, that my verification isn´t coplete and to contact SheerID support team. I did so, but they told me, that everything is fine with my verification and there is a problem with Autodesk. I can´t contact Autodesk in any way, becouse everytime I try to do that, only option i get is to contact SheerID support team. Is there a way to fix this problem? I´m lost in a circle now, Autodesk telling me to contact SheerID and SheerID telling me to contact Autodesk.

Re: Get started button doesn´t work

LeoWarrenADSK — Sat, 08 Oct 2022 14:34:35 GMT

Hi @matej.sach,

I have forwarded this post to our educational support team who will look at getting you verified,

Re: Get started button doesn´t work

6538180321 — Tue, 11 Oct 2022 05:18:33 GMT

I'm also have this problem too, how can I fixed it?

Re: Get started button doesn´t work

Mixfeatured — Wed, 01 Mar 2023 12:58:04 GMT

I'm facing the same issue and I'm having class next week.

Re: Get started button doesn´t work

rushabhthakkar_910 — Wed, 01 Mar 2023 13:08:50 GMT

@Mixfeatured, Try using different browser/ Incognito Mode/ Try rebooting your PC.

If these don't work, Contact Educational Support. https://www.autodesk.com/education/support

Re: Get started button doesn´t work

kaany — Wed, 01 Mar 2023 19:55:22 GMT

I have the same problem. Is the problem solved? If the problem is solved can you write me how can you solve the problem please.

Re: Get started button doesn´t work

mdavis22569 — Wed, 01 Mar 2023 21:28:22 GMT

@kaany

Have you tried using Google Chrome and in the Incognito mode?

https://support.google.com/chrome/answer/95464?hl=en&co=GENIE.Platform%3DDesktop

If so, then put a support ticket in:

https://www.autodesk.com/education/support?_ga=2.225635162.1721585807.1677697802-569558146.1677697802

Re: Get started button doesn´t work

kaany — Thu, 02 Mar 2023 05:01:40 GMT

I tried but unfortunately it didnt work

Re: Get started button doesn´t work

rushabhthakkar_910 — Thu, 02 Mar 2023 05:12:18 GMT

@kaany, contact educational support than. https://www.autodesk.com/education/support

Re: Get started button doesn´t work

cristina_gomez_21 — Tue, 16 May 2023 13:08:08 GMT

Hey Leo, @LeoWarrenADSK

Hope you are well.

I'm having the same issue, is there anything you could do? thank you!!!

Re: Get started button doesn´t work

rushabhthakkar_910 — Tue, 16 May 2023 15:07:14 GMT

@cristina_gomez_21, Try using different browser/ Incognito Mode/ Try rebooting your PC.

If these don't work, Contact Educational Support. https://www.autodesk.com/education/support

Re: Get started button doesn´t work

cristina_gomez_21 — Tue, 16 May 2023 17:37:03 GMT

Thank you for replying.

I've tried all, and still it doesn't work...

Re: Get started button doesn´t work

rushabhthakkar_910 — Wed, 17 May 2023 11:08:52 GMT

@cristina_gomez_21, Contact educational support.

Re: Get started button doesn´t work

Camelb03 — Sun, 17 Mar 2024 17:53:25 GMT

I am trying to use Auto cad as a student. Every time I click "GET STARTED" on the page allowing you to download the new software, the button does nothing. I really need AutoCAD to complete an assignment; my old one only allows me to use it in 6-minute intervals, which is frustrating.