topic RE: FlexNet Licensing error:-15,570 in Installation & Licensing Forum

FlexNet Licensing error:-15,570

it.saejakarta — Wed, 16 Mar 2016 09:28:37 GMT

I am having this issue where the LMTOOLS Utility cannot Stop, Force stop or Reread the licence file.

Despite the service running and appearing in the task manager I still receive this message when doing a Status Enquiry

Status
--------
Flexible License Manager status on Wed 3/16/2016 16:20

[Detecting lmgrd processes...]
License server status: @SAE-ANI-HUB
License file(s) on SAE-ANI-HUB: C:\Autodesk\Network Licenses\ENCSU2015enlicense Creative Suit 2015 16-03-2016.lic:

lmgrd is not running: Cannot connect to license server system.
The license server manager (lmgrd) has not been started yet,
the wrong port@host or license file is being used, or the
port or hostname in the license file has been changed.
Server name: SAE-ANI-HUB
License path: @SAE-ANI-HUB;
FlexNet Licensing error:-15,570
For further information, refer to the FlexNet Licensing documentation,
available at "www.flexerasoftware.com".

I have run a TCP/IP reset and A Winsock reset./

Any suggestions would be greatly appreciated?

Window 10 Home 64bit

RE: FlexNet Licensing error:-15,570

Otto — Wed, 16 Mar 2016 09:32:19 GMT

Hello it.saejakarta

It looks like you are seeing "Error 15" when registering and activating software or using the Portable License Utility. The following article(s) should help you resolve the problem:

Port numbers for single server FLEXlm setup

Problems registering and activating software or using the Portable License Utility

Checklist for troubleshooting Activation and Licensing issues

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Re: RE: FlexNet Licensing error:-15,570

it.saejakarta — Wed, 16 Mar 2016 09:48:49 GMT

All of these auto response settings are set correct and are open on network security.

Re: FlexNet Licensing error:-15,570

TravisNave — Wed, 16 Mar 2016 21:02:43 GMT

If the LMTOOLS is running on the same machine that you are trying to use the product on, this is almost certainly an IPv6 error.

Ping yourself. Bet you don't get a IPv4 address. That's why you get the -15, since the machine cannot connect to itself over IPv6 local loopback.

For more information about Network License Manager connectivity issues and IPv6, please see my discussion post here:

http://forums.autodesk.com/t5/Installation-Licensing/Network-License-Error-1-5-15-and-IPv6/td-p/2982864

It's a little harder to fix on Windows 10, but it is still manageable.

Good Luck!

Re: FlexNet Licensing error:-15,570

it.saejakarta — Tue, 22 Mar 2016 13:11:16 GMT

Found the solution myself.

It was an issue with the latest ZoneAlarm Extreme Security version 14.1.048.000

It was blocking all communication with lmgrd.exe. Setting the ports open, disabling the ZoneAlarm with turning off the 'program' and 'firewall' control or shutting it down completely wouldn't allow any communication.

Ended up un-installing it and switching antivirus/firewall software.

In regards to the previos sugested solution.

Network enviroment isn't enabled for IPV6 in this case.

A ping to the machine from itself was working on IPv4. And all other machines were able to ping and connect to the servers shared folders no problem.

Thnak you for the help anyway.