Failed to get allied products

info — Fri, 18 Mar 2016 17:11:31 GMT

I am trying to uninstall a network licensed autocad 2014 after accidentally removing some installation files. I downloaded and succesfully used MicrosoftFixItProgramme with a standalone autocad 2015, but it is not working with the 2014 network version. The FixIt.... does not even find that program. I get the option of filling in the product key of the program (a 38 digit number) which I do not know where to find. When trying to use the normal way of uninstalling programs I get an error message saying "failed to get allied products". Anyone knows how to solve this?

Thanks!

Re: Failed to get allied products

TravisNave — Fri, 18 Mar 2016 19:22:09 GMT

Have you looked at the Autodesk KB for that?

For more information on the Autodesk KB Support article concerning the clean uninstall of Autodesk products, see this link:

http://knowledge.autodesk.com/customer-service/installation-activation-licensing/get-ready/remove-products

Re: Failed to get allied products

emily.xu — Mon, 21 Mar 2016 02:07:57 GMT

Hi Welcome to Autodesk Community

Please remove AutoCAD 2014 manually:

1.rename following folders, if you find then on your system (e.g old_original_folder_name).

C:\ProgramData\Autodesk\AutoCAD 2014

C:\Program Files\Autodesk\AutoCAD 2014

C:\Users\your_user_name\AppData\Local\Autodesk\AutoCAD 2014 C:\Users\your_user_name\AppData\Roaming\Autodesk\AutoCAD 2014

2.export following registry keys (if you find them in your system registry) as .reg files for back up purposes and then delete them in registry. To open your system registry editor, go to Search > type regedit and hit Enter key.

HKEY_CLASSES_ROOT\Installer\Products\7D2F3875100D0000102000060BECB6AB

HKEY_CLASSES_ROOT\Installer\Products\7D2F3875100D9040112000060BECB6AB

HKEY_CLASSES_ROOT\Installer\Products\7D2F3875100D9040122000060BECB6AB

HKEY_CURRENT_USER\Software\Autodesk\AutoCAD\R19.1\ACAD-D001

HKEY_CURRENT_USER\Software\Autodesk\AutoCAD\R19.1\ACAD-D001:409

HKEY_LOCAL_MACHINE\SOFTWARE\Autodesk\AutoCAD\R19.1\ACAD-D001

HKEY_LOCAL_MACHINE\SOFTWARE\Autodesk\AutoCAD\R19.1\ACAD-D001:409

HKEY_LOCAL_MACHINE\SOFTWARE\Autodesk\AutoCAD\R19.1\AutoCAD 2014 - English

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Products\7D2F3875100D0000102000060BECB6AB

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Products\7D2F3875100D9040112000060BECB6AB

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Products\7D2F3875100D9040122000060BECB6AB

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{5783F2D7-D001-0000-0102-0060B0CE6BBA}

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{5783F2D7-D001-0409-1102-0060B0CE6BBA}

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{5783F2D7-D001-0409-2102-0060B0CE6BBA}

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\AutoCAD 2014 - English

Once you remove above mentioned items, please start ACAD 2014 installation as follows:

1.logon with local system admin account

2.empty your TEMP folder. To open TEMP folder, type %TEMP% in the address bar of Windows Explorer and hit Enter key.

3.disable your antivirus software

Note: disable UAC (User Access Control Manager) http://windows.microsoft.com/en-CA/windows-vista/Turn-User-Account-Control-on-or-off

4.download ACAD 2014 from Autodesk website using 'Browser Download' method.

http://upandready.typepad.com/up_and_ready/2013/01/quick-start-downloads.html

______________________________________________________________

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Re: Failed to get allied products

emily.xu — Wed, 23 Mar 2016 05:23:09 GMT

Does remove manually work for you?

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Failed to get allied products

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