topic Re: Technical issues with site/Poduct Download, Maya 2016 Trial in Installation & Licensing Forum

Technical issues with site/Poduct Download, Maya 2016 Trial

Anonymous — Fri, 18 Mar 2016 20:03:26 GMT

Hello my name is Skyler Porras and thanks in advance for any information you can help me with.

I was wondering if there is a good estimate as to when product downloads will be available again?

Ive checked the site for a few days and the only message I get is the message below.

We are experiencing some technical issues. Not all Products & Services are available at this moment. Please try again later.

I hope that this issue does not cut into my trial period.

Also, because I cannot download the product manager I cannot manage my subscription.

I do not want to be charged without consent without even trying the trial.

Thank you for your time.

Skyler Porras

RE: Technical issues with site/Poduct Download, Maya 2016 Trial

Otto — Fri, 18 Mar 2016 20:06:15 GMT

Hello biteakite and welcome to the Autodesk community!

It looks like you need to find out more about downloading or re-downloading software, or are having issues that may be resolved by re-downloading.

For Windows users, before downloading products on Windows 10, please check that the product is compatible.

For general information about downloading or re-downloading (including eligibility), Community members with similar questions found the following article(s) useful:

Download Finder

Previous Versions of Autodesk Software

Download Methods

Find Your Eligibility for Previous Versions of Autodesk Software

Oftentimes installation and/or download issues can be addressed by using a different download method, or by downloading directly from the Autodesk Virtual Agent. Community members with similar issues found the following article(s) useful:

Software & Downloads

Downloading Previous Versions of Autodesk Software Using the Virtual Agent (Please be sure to disable your firewall and anti-virus before downloading)

Performing a Clean Uninstall

If this information was helpful, please consider marking it as an Accepted Solution by clicking on the "Accept as Solution" link, below. Taking a moment to do this will help others with similar questions find useful answers. Thank you!

Kudos (click on the link or the "thumbs-up!" icon), are also gratefully received! (Even a bot likes praise.)

If this answer missed the mark, please let us know so that other community members can lend a hand. Any additional details might help, too: consider including relevant screenshots, log files, error messages, or system specs.

Re: Technical issues with site/Poduct Download, Maya 2016 Trial

RDAOU — Fri, 18 Mar 2016 20:39:41 GMT

Hello @Anonymous

Did you try to download and install from Autodesk Virtual Agent ?

Click your way through the links to the download section of the product you need. It will download in parts. When you extract or just double click Part 1 you will be prompted to extract to C:\Autodesk (preserve this location). Once the extraction is finished the installation should start...from that point on it is straight forward

Before you download and install

Logged on as an Administrator.
Disable your Antivirus and firewall software.
Disable UAC (User Account Control) If you don't know how; see LINK HERE
Add autodesk.com to your internet security safe/white list.

Should this reply help in resolving the installation issue; please mark it with ACCEPT AS SOLUTION

Re: Technical issues with site/Poduct Download, Maya 2016 Trial

Anonymous — Tue, 22 Mar 2016 06:33:05 GMT

I'm having the same issue, I have a Mudbox and Maya LT subscription and am unable to download them from my ccount page.

I'm getting the same message as the OP. I'm using Google Chrome on OS X 10.11.3

Re: Technical issues with site/Poduct Download, Maya 2016 Trial

Mark.Lancaster — Tue, 22 Mar 2016 11:17:25 GMT

@Anonymous

Did you follow the actual steps/procedure @RDAOU indicated in his posting that was also marked as a solution?

Re: Technical issues with site/Poduct Download, Maya 2016 Trial

Anonymous — Wed, 23 Mar 2016 09:31:31 GMT

Yes, unfortunately Mudbox still required a license key, which I'm unable to access on my account management page (as per my screen shot)...