topic Re: AutoCADMobile - can’t log into the full version with student license anymore in Installation & Licensing Forum

AutoCADMobile - can’t log into the full version with student license anymore

ana.daniela — Mon, 17 Oct 2022 12:04:44 GMT

Since the last update of the app I can’t log into the full version even though I have student license and haven’t had problems before the update.

***THE POST TITLE HAS BEEN EDITED FOR CLARITY***

Re: AutoCAD mobile with students version isn’t working

pendean — Mon, 17 Oct 2022 12:03:47 GMT

EDU Licensing issues can only be resolved by you contacting EDU Support: this forum cannot do anything about it other than to ensure you log out completely then log back in after you double-check your login credentials match your EDU licensing.

Good luck.

Re: AutoCADMobile - can’t log into the full version with student license anymore

handjonathan — Mon, 17 Oct 2022 12:52:40 GMT

Hi @ana.daniela

Thanks a lot for posting your question. We have 2 education community managers here ( @oliver.briggs & @LeoWarrenADSK ) who can assist in the first instance. We also then have the eduction support team who can be reached here to also help and assist.

Re: AutoCADMobile - can’t log into the full version with student license anymore

o.briggs — Mon, 17 Oct 2022 22:30:40 GMT

Hi @ana.daniela

Sorry to hear you are having problems! Let’s see if we can get to the bottom of the issue 😊

Firstly, some more information would be very useful! Could you please explain exactly what the issue is? Is it not letting you login, is it telling you you have no license when you do log in? Is it simply not loading? A little more information can help me figure out exactly what might be wrong.

For now; let’s try a few troubleshooting steps:

Please go to www.Autodesk.com/education > click on “get products” > click on “sign in” (small button on the main page - NOT from

the menu bar at the top of the page)

once you have done this, the banner at the top will give some information. It will tell you when your student license expires, and if it has expired itwill give you a button to renew. Education licenses have to be renewed annually so it may be that your license has expired and needs to be renewed!

Once we know where your education license stands and more of the issue we can figure out exactly what has gone wrong!

Re: AutoCADMobile - can’t log into the full version with student license anymore

ana.daniela — Tue, 18 Oct 2022 00:04:29 GMT

Hi! Thank you for your quick response. The thing is that actually I can log into my account in the app but it says I must buy the app to use all the features. When I follow the steps you described before, a message appears telling me I’m confirmed, but when I click “get autodesk software” AutoCAD mobile does not appear as an option.

Re: AutoCADMobile - can’t log into the full version with student license anymore

o.briggs — Tue, 18 Oct 2022 08:49:47 GMT

I am not an AutoCAD expert, but I believe the AutoCAD mobile subscription comes as part of the main AutoCAD access and because the main AutoCAD is free anyway, it isn’t listed separately. Could you try getting a full AutoCAD subscription? You can do this by clicking “Get Access” in the AutoCAD box. This will download an installer (which you can ignore if you don’t need it) but it will also start a new subscription for AutoCAD on your account. Let us know how it goes! If a new subscription does not help, we can look into other options! 😊

Re: AutoCADMobile - can’t log into the full version with student license anymore

pendean — Tue, 18 Oct 2022 12:43:38 GMT

@ana.daniela Go to your account page here https://manage.autodesk.com/products and set that page for "classic view"

Do you see this or not? If yes, tap that button(s). If not, you are not licensed to get either, EDU Licensing will need to help you out

Re: AutoCADMobile - can’t log into the full version with student license anymore

handjonathan — Fri, 28 Oct 2022 08:25:50 GMT

Hi @ana.daniela

Thanks a lot for posting your question to the forums!   Have you been able to access AutoCAD on the Web with the suggestions by @o.briggs & @pendean ?

We look forward to hearing back from you with more information so we can help you as a community! 