topic Can't download in Installation & Licensing Forum

Can't download

Anonymous — Wed, 13 Apr 2016 03:53:57 GMT

I've got a HP 20-2000a AIO 19.5" HD desktop 500 hd and 4 ram
I tried downloading revit on it , it installs it and after 3 hours of downloading when it finishes it comes up with this msg saying inhalation completed but some product failed to instal.
I don't know what to do

RE: Can't download

Otto — Wed, 13 Apr 2016 05:44:11 GMT

Hello vidarohani24 and welcome to the Autodesk community!

It looks like you need to find out more about downloading or re-downloading software, or are having issues that may be resolved by re-downloading.

For Windows users, before downloading products on Windows 10, please check that the product is compatible.

For general information about downloading or re-downloading (including eligibility), Community members with similar questions found the following article(s) useful:

Download Finder

Previous Versions of Autodesk Software

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Find Your Eligibility for Previous Versions of Autodesk Software

Oftentimes installation and/or download issues can be addressed by using a different download method, or by downloading directly from the Autodesk Virtual Agent. Community members with similar issues found the following article(s) useful:

Software & Downloads

Downloading Previous Versions of Autodesk Software Using the Virtual Agent (Please be sure to disable your firewall and anti-virus before downloading)

Performing a Clean Uninstall

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Re: Can't download

Darin.Green — Wed, 13 Apr 2016 16:10:25 GMT

@Anonymous Please upload the log files which are generated within your C:\Users\<username>\Temp directory.

Re: Can't download

TravisNave — Wed, 13 Apr 2016 18:33:19 GMT

Darin is right. Post the installation log from your summary screen or from the %TEMP% folder and we will be able to determine the reason for the failure.

Re: Can't download

Anonymous — Thu, 14 Apr 2016 00:23:38 GMT

these are the two msg's i get when trying to download.

Re: Can't download

lynn_zhang — Thu, 14 Apr 2016 04:13:08 GMT

Hi @Anonymous

Thanks for the screenshots. Could you also attach the installation log to help our experts better determine the cause?

Re: Can't download

Anonymous — Thu, 14 Apr 2016 04:41:26 GMT

Where is the log file located ?

Sent from my iPhone

Re: Can't download

TravisNave — Thu, 14 Apr 2016 04:43:26 GMT

On the summary failure screen or in your %TEMP% folder.

Re: Can't download

Anonymous — Sun, 24 Apr 2016 12:36:17 GMT

this is the log file please help me to solve my problem i really need the program

Re: Can't download

Mark.Lancaster — Sun, 24 Apr 2016 15:07:15 GMT

@Anonymous

It would actual help if you attach the log file here instead of taking a picture of it. No one can solve your problem by a picture.

I might also suggest that you review the verbiage below the line/above my signature and follow those steps to download and install your application.