topic Re: Revit 2017 Crash on Startup in Installation & Licensing Forum

Revit 2017 Crash on Startup

L.Maas — Mon, 25 Apr 2016 16:01:55 GMT

One of our users has a problem with new installation of Revit 2017. It crashes on startup while still on the splashscreen with the message:

"Autodesk Revit 2017 has stopped working"

The journal (attached) gives some error messages. Unfortunately I can not find what the error is pointing at.

' 1:< DBG_WARN: failed to create message_queue named 'Session8072_P0MasterQueue' because boost::interprocess::intermodule_singleton initialization failed: line 203 of NOBLE\ManageWorkerServices.cpp.
' 1:< Exception occurred
'C 25-Apr-2016 17:45:32.367; 1:< ExceptionCode=0xc0000005 ExceptionFlags=0x00000000 ExceptionAddress=00007FFFF98C525B

I checked the System Requirement pages.

The user is running windows 10 Home 64 bit. Before investing in other windows version or new computer. So can I assume the cause is Windows 10 Home?

RE: Revit 2017 Crash on Startup

Otto — Mon, 25 Apr 2016 16:02:20 GMT

Hello EnlInt

It looks like you are experiencing issues with your product on Windows 10 or want to know which Autodesk products are supported on Windows 10. Community members with similar questions found the following article(s) useful:

Windows 10 support for Autodesk products

Other threads about Windows 10 support

Change your mind about Windows 10? Here's how you can roll back

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Re: Revit 2017 Crash on Startup

Darin.Green — Mon, 25 Apr 2016 17:28:36 GMT

Try replacing the Revit.ini with the out of box file. C:\ProgramData\Autodesk\RVT 2017\UserDataCache

Re: Revit 2017 Crash on Startup

TravisNave — Mon, 25 Apr 2016 19:36:54 GMT

If that doesn't work, consider reinstalling the Universal C Runtimes.

https://www.microsoft.com/en-us/download/details.aspx?id=48234

Good Luck!

Re: Revit 2017 Crash on Startup

L.Maas — Tue, 26 Apr 2016 10:08:58 GMT

Thanks for your inputs. Unfortunately problem is not resolved.

@Darin.Green Tried replacing the ini file. Unfortunatley, problem remains.

@TravisNave Looked at the Universal runtimes. Are you pointing me to the right files?

After downloading unpacked the zip file which contained the following files:

When trying to open several of those msu files it says:

"The update is not applicable to your computer"

For your information things I have already done:

-Redownloaded BDSU 2017 from Autodesk.

-Uninstalled all Autodesk software (including previous versions) followed THIS procedure from knowledge to get rid of leftovers

-Reinstalled Revit 2017, same issue.

-Reinstalled Revit 2016, working properly.

Re: Revit 2017 Crash on Startup

Darin.Green — Tue, 26 Apr 2016 11:39:44 GMT

@L.Maas, If you right-click the Revit shortcut, do you see the flyout "Run with Graphics Processor"? If so, you'll need to disable optimus using the workflow outlined by @TravisNave. Also, update the graphics card to the latest version from the vendor website.

Re: Revit 2017 Crash on Startup

L.Maas — Tue, 26 Apr 2016 12:52:49 GMT

@Darin.Green

No flyout "Run with Graphics Processor" avaialble.

The computer is not a laptop but a HP, small tower. Graphics card is a NVidea Geforce GTX 650 Ti, with the latest WHQL driver 364.72.

Plenty of free space on the drives.

Temp folder emptied recently.

Windows has the latest updates.

Revit 2016, also cleanly installed a few days ago is working in good order.

Another computer, still on Windows 7, also has a Geforce GTX 650 Ti, has no problem running Revit 2017.

Re: Revit 2017 Crash on Startup

p2sjames — Thu, 05 May 2016 07:31:49 GMT

i am having the same problem on Windows 7.

When i double click Revit 2017 it say An Unrecoverable Error has Occured... and closes 😞

'C 05-May-2016 08:29:39.177; 0:< ExceptionCode=0xc06d007f ExceptionFlags=0x00000000 ExceptionAddress=000007FEFD0E965D
' 0:< System (MB) [Available / Total ] [Revit Memory Usage (MB) ]
' 0:< RAM Statistics: 13017 / 32705 145=InUse 146=Peak
' 0:< VM Statistics: 8388058 / 8388607 70=InUse 71=Peak
' 0:< Unconverted MessageBox "An unrecoverable error has occurred. The program will now be terminated. All of your data has been recently saved, so there is no need to create recovery files."

Re: Revit 2017 Crash on Startup

p2sjames — Mon, 09 May 2016 08:43:48 GMT

still have this problem, could it be related to having the 2017 beta installed?

when i install Revit, the splash screen says Revit K**p**r

Re: Revit 2017 Crash on Startup

L.Maas — Mon, 09 May 2016 13:08:28 GMT

Your error seems to be different from my situation. I would advise to post your issue in a new thread.

Re: Revit 2017 Crash on Startup

Anonymous — Fri, 13 May 2016 18:43:18 GMT

Getting a similar issue, but the error in the journal is different:

' 0:< Managed exception occurred: 
'C 13-May-2016 11:05:04.565;   0:< Method not found: 'Void System.Runtime.InteropServices.Marshal.StructureToPtr(!!0, IntPtr, Boolean)'. 
'C 13-May-2016 11:05:04.565;   0:< ExceptionCode=0xe0434352 ExceptionFlags=0x00000001 ExceptionAddress=000007FEFD20A06D 
' 0:<   System (MB) [Available /  Total ]  [Revit Memory Usage (MB)   ] 
' 0:< RAM Statistics:    28142 /    32691       512=InUse      513=Peak  
' 0:< VM  Statistics:  8384641 /  8388607       403=InUse      404=Peak  
' 1:< ::1:: Delta VM: Avail +1 -> 8384641 MB, Used 403 MB; RAM: Avail +120 -> 28263 MB, Used 512 MB, Peak +0 -> 513 MB 
' 1:< GUI Resource Usage GDI: Avail 9761, Used 239, User: Used 205 
' 1:< Revit worker 1 closed cleanly 
' 0:< [00000fec]QueueMinder stopped

So far we've replaced the revit.ini, doing a repair, and removing MS XML & onenote printers but so far unsuccessful.

We're going through the .NET system, doing all updates, and if that doesn't help we'll try a .NET repair https://support.microsoft.com/en-us/kb/2698555

If that doesn't help we'll do a reinstall next.

Edit to add: updating .NET completely and rebooting (required 3 reboots for all updates) corrected our issue.

Re: Revit 2017 Crash on Startup

Anonymous — Fri, 17 Jun 2016 16:40:57 GMT

Hello i have the same error on Windows 8.1 entreprise.

Here a log of the Windows events : (in french)

Nom de l’application défaillante Revit.exe, version : 17.0.416.0, horodatage : 0x56cf8ad9

Nom du module défaillant : RevitDB.dll, version : 17.0.416.0, horodatage : 0x56cf88ef

Code d’exception : 0xc0000005

Décalage d’erreur : 0x000000000050525b

ID du processus défaillant : 0x1f60

Heure de début de l’application défaillante : 0x01d1c2e4ff0080f6

Chemin d’accès de l’application défaillante : C:\Program Files\Autodesk\Revit 2017\Revit.exe

Chemin d’accès du module défaillant: C:\Program Files\Autodesk\Revit 2017\RevitDB.dll

ID de rapport : 3f657830-2ed8-11e6-82d0-acfdce251916

Nom complet du package défaillant　:

ID de l’application relative au package défaillant　:

Re: Revit 2017 Crash on Startup

Darin.Green — Fri, 17 Jun 2016 16:51:58 GMT

Disable your antivirus application then try launching Revit again. This is a big issue with TrendMicro.

Re: Revit 2017 Crash on Startup

Anonymous — Fri, 17 Jun 2016 16:54:52 GMT

Hello thanks for the quick reply, but i don't have Trend antivirus.

Re: Revit 2017 Crash on Startup

RichardJenkins — Wed, 22 Jun 2016 22:39:42 GMT

Has anyone been able to solve this start up problem.

I installed Revit 2017 trial version on my office desktop (windows 7 pro) connected to a windows server, revit 2017 installed without any errors. When I click icon the splash screen shows and then after a few seconds it disappears. I did all the usual stuff (repair/ uninstall reinstall etc) but still does has the same issue. FYI, I installed the Revit 2017 trial version on my laptop at home (windows 10) and works just fine.

Re: Revit 2017 Crash on Startup

JHeilman258 — Thu, 23 Jun 2016 21:39:50 GMT

Just noticed this happening today. Splash screen would load for a few seconds then a notification that the application has stopped would pop up.

Repaired the Microsoft .NET framework 4.6.1, restarted and Revit 2017 is back up. Hope this helps.

Re: Revit 2017 Crash on Startup

RichardJenkins — Fri, 24 Jun 2016 04:13:42 GMT

Hi, I repaired net framework and also updated to current version but still the same problem. I don't get an error message, splash screen just disappears. The journal file below: ' 0:< Initial VM: Avail 8388342 MB, Used 14 MB, Peak 14; RAM: Avail 4887 MB, Used 48 MB, Peak 14 ' 0:< GUI Resource Usage GDI: Avail 9995, Used 5, User: Used 3 'C 24-Jun-2016 14:12:06.728; 0:< started recording journal file ' Build: 20160225_1515(x64) ' Branch: RELEASE_2017_RTM Dim Jrn Set Jrn = CrsJournalScript 'C 24-Jun-2016 14:12:06.729; 0:< ->desktop InitApplication 'C 24-Jun-2016 14:12:06.735; 0:< <-desktop InitApplication 'C 24-Jun-2016 14:12:06.735; 0:< ->desktop InitNativeInstance ' 0:< Options::loadOptions: m_strDataLibraryLocations=Metric Library=C:\ProgramData\Autodesk\RVT 2017\Libraries\Australia\,Metric Detail Library=C:\ProgramData\Autodesk\RVT 2017\Libraries\Australia\Detail Items (defaultLib==\Library) ' 0:< ::0:: Delta VM: Avail -37 -> 8388305 MB, Used +6 -> 20 MB, Peak +6 -> 20 MB; RAM: Avail -33 -> 4855 MB, Used +14 -> 62 MB, Peak +14 -> 62 MB ' 0:< GUI Resource Usage GDI: Avail 9979, Used 21, User: Used 25 'C 24-Jun-2016 14:12:07.235; 0:< License initialization complete ' 0:< License version: 17.3.26.0 ' 0:< ::0:: Delta VM: Avail -172 -> 8388133 MB, Used +31 -> 52 MB, Peak +34 -> 55 MB; RAM: Avail -72 -> 4783 MB, Used +49 -> 111 MB, Peak +49 -> 111 MB ' 0:< GUI Resource Usage GDI: Avail 9979, Used 21, User: Used 49 ' 0:< SystemSettings: ' 0:< 4=multiCoreCharacteristic ' 0:< true=isProcessUserModeExceptionPolicyDisabledForCallbackFilter ' 0:< ::0:: Delta VM: Avail -18 -> 8388116 MB, Used +8 -> 60 MB, Peak +5 -> 60 MB; RAM: Avail -16 -> 4768 MB, Used +15 -> 126 MB, Peak +15 -> 126 MB ' 0:< GUI Resource Usage GDI: Avail 9971, Used 29, User: Used 62 'C 24-Jun-2016 14:12:07.692; 0:< manage licensing ' 0:< ::0:: Delta VM: Avail -14 -> 8388103 MB, Used +1 -> 62 MB, Peak +1 -> 62 MB; RAM: Avail -52 -> 4716 MB, Used +2 -> 129 MB, Peak +4 -> 131 MB ' 0:< GUI Resource Usage GDI: Avail 9967, Used 33, User: Used 66 'C 24-Jun-2016 14:12:22.191; 0:< License checkout cancel by user 'C 24-Jun-2016 14:12:22.191; 0:< License cleanup skipped

Re: Revit 2017 Crash on Startup

Darin.Green — Fri, 24 Jun 2016 12:46:20 GMT

Your profile is incomplete. Please try resetting your Revit profile by perform the following:

Navigate and delete the following directories:

C:\Users\<username>\AppData\Local\Autodesk\Revit\Autodesk Revit 2017
C:\Users\<username>\AppData\Roaming\Autodesk\Revit\Autodesk Revit 2017

Open the registry editor (Start > Type REGEDIT hit enter)

Delete the following registry folder:

HKEY_CURRENT_USER\SOFTWARE\Autodesk\Revit\Autodesk Revit 2017

On those the deleted, launch Revit again.

Re: Revit 2017 Crash on Startup

RichardJenkins — Thu, 30 Jun 2016 08:25:20 GMT

Hi Darin, first of all, thank you for post and help.

I tried exactly what you suggested, and Revit 2017 did the same thing, crashes when on splash screen, no warning or error message.

I also uninstalled Revit 2017 and reinstalled but still does the same.

The journal file is the same as I posted previously.

Any other ideas how to get this working.

Re: Revit 2017 Crash on Startup

m_latz — Thu, 30 Jun 2016 15:19:47 GMT

Just read your post, and there was a similar problem in AutoCAD in the past.

There it was a problem with the CascadeInfo.cas file.

The file should located at C:\ProgramData\Autodesk\ADLM

Try to backup and then delete the file.

If you restart Revit the file should be recreated.

regards

Markus