topic 3ds Max Confirmation email in Installation & Licensing Forum

3ds Max Confirmation email

Anonymous — Mon, 16 May 2016 02:58:41 GMT

Hi,

A colleague hasn't received their serial number and product key email. They made the purchase 10th May 2016

Their order number is 10519970771

Cheers,

Re: 3ds Max Confirmation email

Mark.Lancaster — Mon, 16 May 2016 02:36:37 GMT

@Anonymous

Welcome to the community and hopefully my (or someone else) reply will be beneficially to you.

Since you’re new to the community I just wanted to inform you this is a worldwide (public) user forum where users are assisting others. For any future postings you may do, please do not include any personal information (such as your serial #) in anything that you share (including screen shots & attachments) with us.

Although Autodesk does monitor these forums, it doesn't mean they will see and/or respond to your issue in a timely fashion. I might suggest logging a support case through your Autodesk ID.

Re: 3ds Max Confirmation email

lynn_zhang — Mon, 16 May 2016 03:07:23 GMT

Hi @Anonymous

For safety reason I have removed the screenshot of your order details. As mentioned by @Mark.Lancaster please do not post any personal information (license details, order details) in public. Order number alone is sufficient for us to check in the system so screenshot is not necessary.

Back to your order issue, sorry that you did not receive the serial number for your purchase. I checked your order and it's already been fulfilled. The license details are available in your Autodesk Account. See Finding Your Serial Number in Autodesk Account for instructons. Please log in your account and verify if you already have the license information.

Hope this helps!

Re: 3ds Max Confirmation email

Anonymous — Mon, 16 May 2016 05:27:24 GMT

Hi,

I do not believe you have correctly answered my concern in your email. I have a working licence of 3DS Max, it is a colleague who ordered a 3DS Max licence under order number 10519970771 on the 10th of May 2016 that has not received a confirmation email with the product details. If you check his account you will not see 3DS Max available for download.

Cheers,
Nick

Nick Baroutis | Group Industrial Engineer
DDI: +61287849911 Mob: +61412729313
32-36 Frank Street, Wetherill Park , NSW 2164

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Hi barounic,

lynn.zhang (Autodesk Support) mentioned you in a post! Join the conversation below:

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Re: 3ds Max Confirmation email

Hi @Anonymous

For safety reason I have removed the screenshot of your order details. As mentioned by @Mark.Lancaster please do not post any personal information (license details, order details) in public. Order number alone is sufficient for us to check in the system so screenshot is not necessary.

Back to your order issue, sorry that you did not receive the serial number for your purchase. I checked your order and it's already been fulfilled. The license details are available in your Autodesk Account. See Finding Your Serial Number in Autodesk Account for instructons. Please log in your account and verify if you already have the license information.

Hope this helps!

Disclaimer:
This email contains confidential information and may be legally privileged. If you have received it in error, you may not read, use, copy or disclose this email or its attachments. Please let us know immediately by reply if you have received the email in error and then delete it from your system. Our company does not accept responsibility for virus in this email or any attachments. We also do not accept any responsibility for any changes to, or interception of, this email or any attachment after it leaves our information system.

Re: 3ds Max Confirmation email

lynn_zhang — Mon, 16 May 2016 05:40:05 GMT

Hi @Anonymous

Again for safety reason I have removed the login credentials for your colleague. Upon checking the order, I noticed there's a typo with the email address. The email address used to purchase the subscription is siteadmin@sleeyhead.co.nz, which is missing a letter. The license details have been sent to this invalid email which explains why your colleague has not received anything in his correct email address.

In this case, he will need to return the purchase and request a refund. Then place a new order with the correct email address. Please click Returns and Cancellations and follow the instructions to return the product. The return is available within 30 days of the purchase.