topic Re: Activation Issues in Installation & Licensing Forum

Activation Issues

Anonymous — Thu, 19 May 2016 19:30:47 GMT

Hi,

I just downloaded AutoCAD 2017 for student account, and when I want to run the software, it opens up a window with two choices on it "Run" and "Activate" and since I received an email about the serial number and the product key, I tried to choose "Activate" but when I enter the exact product key provided in the email it says the product key is too short and invalid. And that is the only product key that is also provided on the website.

Please let me know what to do

Thanks

RE: Activation Issues

Otto — Thu, 19 May 2016 21:37:18 GMT

Hello sepid.rajabzadeh and welcome to the Autodesk community!

It looks like you're getting an "Invalid Serial Number” message or having trouble with your product key while trying to register and activate your Autodesk software. The following article(s) should help you resolve the problem:

Click Top reasons why you may get a Serial Number Error during Activation

And check Error: "Invalid serial number" (standalone activation)

For product key information: Finding Serial Numbers & Product Keys

If you’re having an issue with your product key, please make sure that you are using the correct one for your product (especially if your product comes from a suite). Finally, you should type then numbers and letters in. We do not recommend copy/paste.

If you are still having issues activating your product, you may visit our Activation Contact Us page and submit your inquiry there.

If this information was helpful, please consider marking it as an Accepted Solution by clicking on the "Accept as Solution" link, below. Taking a moment to do this will help others with similar questions find useful answers. Thank you!

Kudos (click on the link or the "thumbs-up!" icon), are also gratefully received! (Even a bot likes praise.)

If this answer missed the mark, please let us know so that other community members can lend a hand. Any additional details might help, too: consider including relevant screenshots, log files, error messages, or system specs.

Re: Activation Issues

JDMather — Thu, 19 May 2016 21:46:17 GMT

What Product Key are you entering (Note: I did not say Serial Number)?

While you get this sorted - you can run in 30-day trial mode.

Re: RE: Activation Issues

TravisNave — Thu, 19 May 2016 21:51:14 GMT

2017 Product Keys are here:

https://knowledge.autodesk.com/customer-service/installation-activation-licensing/get-ready/find-serial-number-product-key/product-key-look/2017-product-keys

Type the correct one in. Do not copy/paste as it fails sometimes.

Good Luck!