topic Re: Maya Student 2016 not installing at path in Installation & Licensing Forum

Maya Student 2016 not installing at path

Anonymous — Wed, 01 Jun 2016 15:41:57 GMT

I am trying to install maya 2016 student version. There are no errors during installation. But when the installation is finished, maya is nowhere to be seen in the path where it has supposedly been installed. I check the properties of the folder and there are 0 files.

I have done clean uninstalls and reinstalls several times, but the issue persists.

Re: Maya Student 2016 not installing at path

matthew.d — Wed, 01 Jun 2016 19:04:29 GMT

Hi @Anonymous,

Welcome to the community!

Sorry to hear about the issue. Are you running Windows 10? Have you tried disabling your antivirus and installing from the virtual agent?

Re: Maya Student 2016 not installing at path

TravisNave — Wed, 01 Jun 2016 20:40:54 GMT

When you install does it state that May is ALREADY INSTALLED on the left side?

To Diagnose and Fix installation problems automatically, please see the new Microsoft tool for this here:

http://support.microsoft.com/mats/Program_Install_and_Uninstall

For more information on the Autodesk KB Support article concerning the clean uninstall of Autodesk products, see this link:

http://knowledge.autodesk.com/customer-service/installation-activation-licensing/get-ready/remove-products

Might start at those above. Good Luck!

Re: Maya Student 2016 not installing at path

Anonymous — Mon, 20 Jun 2016 08:22:39 GMT

How do I use the virtual agent to download the student version? I couldn't manage to do it.

Re: Maya Student 2016 not installing at path

Anonymous — Mon, 20 Jun 2016 08:23:11 GMT

I preformed a clean uninstall according to the instructions, but the problem still remains.

Re: Maya Student 2016 not installing at path

matthew.d — Mon, 20 Jun 2016 14:42:35 GMT

HI @Anonymous,

You would first generate the license within the education community, then you would install the virtual agent. The program download is the same, it just uses a different method.

Re: Maya Student 2016 not installing at path

Anonymous — Tue, 21 Jun 2016 08:26:30 GMT

What do you mean by generate a licenese within the education community? And how do I do it?

Re: Maya Student 2016 not installing at path

dgorsman — Tue, 21 Jun 2016 17:48:47 GMT

Stupid question time: are you installing to the default location, or somewhere else?

Re: Maya Student 2016 not installing at path

matthew.d — Thu, 23 Jun 2016 19:24:36 GMT

Hi @Anonymous,

All you need to do to generate an educational license is fill out the fields on this page.