topic Re: Can't install Autocad 3DSMax on computer in Installation & Licensing Forum

Can't install Autocad 3DSMax on computer

Anonymous — Wed, 29 Jun 2016 15:08:12 GMT

I have downloaded the software for AutoCAD 3DS Max to my Windows computer but it won't install when I try to execute installation. Have tried several times but can't work out what is stopping the installation. The computer has successfully got AutoCAD installed and running fine. Any ideas? Set-up log is attached.

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RE: Can't install Autocad 3DSMax on computer

Otto — Wed, 29 Jun 2016 02:36:05 GMT

Hello 21930906 and welcome to the Autodesk community!

It looks like you need to find out more about downloading or re-downloading software, or are having issues that may be resolved by re-downloading.

For Windows users, before downloading products on Windows 10, please check that the product is compatible.

For general information about downloading or re-downloading (including eligibility), Community members with similar questions found the following article(s) useful:

Download Finder

Previous Versions of Autodesk Software

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Find Your Eligibility for Previous Versions of Autodesk Software

Oftentimes installation and/or download issues can be addressed by using a different download method, or by downloading directly from the Autodesk Virtual Agent. Community members with similar issues found the following article(s) useful:

Software & Downloads

Downloading Previous Versions of Autodesk Software Using the Virtual Agent (Please be sure to disable your firewall and anti-virus before downloading)

Performing a Clean Uninstall

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Re: Can't install Autocad 3DSMax on computer

Mark.Lancaster — Wed, 29 Jun 2016 11:09:49 GMT

@Anonymous

Welcome to the community...

AutoCAD and 3Ds Max are 2 different programs that Autodesk makes..

Your download is failing due to the method you're using.

Download and install per:

1. Access the Autodesk Virtual Agent (link is in my signature) and follow the download links to your product.
2. Download all of the parts (some applications only have a single part to download) for your product first. Do not continue until all of the parts have fully downloaded.
3. Navigate to your download folder location and extract (double click) part _001_00X.sfx.exe (or the single file download).
4. In a few seconds the extraction will start and prompt you to extract to C:\Autodesk.
5. Once the extraction is finished, the installation will automatically start.
6. Follow the installation steps for your product

If you want the full recommended installation steps, click on the installation link in my signature.

Good luck on your installation.

Also when posting make sure any information you share doesn't contain personal information such as your serial #. Although attaching the installation log file was helpful in determining what's going on, in doing so you shared your serial # in a public user forum. I will have the moderator remove it to protect your information/serial #.