topic Re: RE: Cannot FInd Mudbox Download and Serial Number in Installation & Licensing Forum

Cannot FInd Mudbox Download and Serial Number

Anonymous — Sat, 09 Jul 2016 22:07:31 GMT

Hi,

I purchased a monthly subscription to Autodesk Mudbox via amazon.

https://www.amazon.com/dp/B00QSEUCR8

I was told to link my account here and to download the software from the subscription management page.

However, the management page only shows free software- mudbox doesn't show up. I read that the only way to get the serial number is through this download link.

I was able to download Mudbox using the virtual assistant, but I cannot get the serial number.

Has anyone else had similar problems?

Thanks

RE: Cannot FInd Mudbox Download and Serial Number

Otto — Sat, 09 Jul 2016 22:08:18 GMT

Hello karl.brudvigKB5FF and welcome to the Autodesk community!

It looks like you want info on Downloading Software using the Virtual Agent. Community members with similar questions found the following article(s) useful:

Downloading Previous Versions of Autodesk Software Using the Virtual Agent (Please be sure to disable your firewall and anti-virus before downloading)

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Re: RE: Cannot FInd Mudbox Download and Serial Number

Anonymous — Sat, 09 Jul 2016 22:19:04 GMT

thanks, I was able to download the software, I just can't find the serial number at this point.

Re: RE: Cannot FInd Mudbox Download and Serial Number

Mark.Lancaster — Sun, 10 Jul 2016 02:01:11 GMT

@Anonymous

Virtual agent is only used for downloading the full installation media. Serial #s come from your Autodesk Account? Do you have one? Not sure why you were informed to sync your account here? This is a user forum and we have no access to serial #s or even issue them to you.

Re: RE: Cannot FInd Mudbox Download and Serial Number

Anonymous — Sun, 10 Jul 2016 14:35:12 GMT

Thank you for your response. I think the issue was that the software just takes a while before it appears on one's account. Or else maybe Autodesk saw this post and corrected the issue manually. Either way, the issue is solved now.