topic Re: No access to Autocad LT 2023 for a user in Installation & Licensing Forum

No access to Autocad LT 2023 for a user

dmitriy.rvantsov — Thu, 17 Nov 2022 13:32:30 GMT

Hello, please help!

From the start of the week we have problems with starting programm for a user in company.

When starts Autocad LT 2023 we have an error massage:

On English it is means that current user has no active licence for using the program.

Ok! On manage.autodesk.com i see that the user have the access:

How can we get access to programm?

I tried to change autodesk-user and gave access to this programm to another account but had the save error

I thought that this is a problem with our company proxy server, but with mobile internet had the same problem.

I updated the prorgamm for 2021LT to 2023

I also updated ADSKLicensing-Installer

Re: No access to Autocad LT 2023 for a user

rushabhthakkar_910 — Thu, 17 Nov 2022 17:53:06 GMT

Contact Autodesk Support..!!

(https://knowledge.autodesk.com/contact-support)

Re: No access to Autocad LT 2023 for a user

mdavis22569 — Thu, 17 Nov 2022 18:04:07 GMT

@rushabhthakkar_910

Our goal isn't to tell them to put in a message to support right away ...

@dmitriy.rvantsov

Can we start with this:

https://knowledge.autodesk.com/support/maya/troubleshooting/caas/sfdcarticles/sfdcarticles/An-active-subscription-could-not-be-found-for-this-email-address-when-launching-an-Autodesk-software.html

I see the name at the top, are you sure it's assigned properly?

Re: No access to Autocad LT 2023 for a user

pendean — Thu, 17 Nov 2022 19:33:59 GMT

@dmitriy.rvantsov In addition to the other tips offered... Have the user log out of all Autodesk software on their PC, restart it, then observe them yourself log back in using the email address from your second screenshot.

Re: No access to Autocad LT 2023 for a user

dmitriy.rvantsov — Fri, 18 Nov 2022 06:53:44 GMT

The name of the programm is Autodesk AutoCad LT 2023, it was downloaded from official cite:

The name of Licence type is "AutoCad LT", for one work place:

It expires 15 October 2023

I dont understand how I could it assigned not properly:

Re: No access to Autocad LT 2023 for a user

dmitriy.rvantsov — Fri, 18 Nov 2022 06:58:17 GMT

They gave standand link, and closed the dialog

Re: No access to Autocad LT 2023 for a user

dmitriy.rvantsov — Fri, 18 Nov 2022 07:03:04 GMT

Yes! we tried to log off from programm by selecting: the other user e-mail, then restarting the computer and then log in by elena.shikanova, but programm does not take licence

Re: No access to Autocad LT 2023 for a user

dmitriy.rvantsov — Fri, 18 Nov 2022 08:18:20 GMT

Now, I installed Autodesk AutoCad LT 2023 to another PC in company, then I change user to access the programm from elena.shikanova to me dmitriy.rvantsov, and has the same error..

So the problem is not with PC

It is no problem with network, because we tried with other Internet provider.

So it may be problem with assigment with licence to autodesk account, but I think that it no mistakes on screenshots I sended earlier...

Could Autodesk block licence for Russia? Programm refused to work from monday

Re: No access to Autocad LT 2023 for a user

rushabhthakkar_910 — Fri, 18 Nov 2022 08:33:58 GMT

Autodesk has wound down business in Russia due to the current situation; this also extends to educational access.

For more details, please see Autodesk's response: https://adsknews.autodesk.com/views/crisis-in-ukraine.

Re: No access to Autocad LT 2023 for a user

dmitriy.rvantsov — Fri, 18 Nov 2022 08:45:09 GMT

Thanks a lot for your help.

Re: No access to Autocad LT 2023 for a user

mdavis22569 — Fri, 18 Nov 2022 10:13:56 GMT

Are you even able to run a trial>

Also what country are you in?

Re: No access to Autocad LT 2023 for a user

rushabhthakkar_910 — Fri, 18 Nov 2022 12:24:16 GMT

@mdavis22569 wrote:
Also what country are you in?

OP is from Russia.