topic Re: Error during activation LT 2017 in Installation & Licensing Forum

Error during activation LT 2017

Anonymous — Thu, 18 Aug 2016 14:29:53 GMT

Hi, everyone...

When I try to activate my products, autocad show this message

But when I choose "log in as different user" and i put my admin licensing credential appear this: (account not valid)

and when I try to register appear this (account already registered):

i try to activate manually offline with request code but same screen :

PLEASE NOTE THAT I HAVE SUCCESFULL REGISTERED MY PURCHASE LICENSE AT https://registeronce.autodesk.com/prodreg/beginRegistration.action

AND AT THIS LOGIN PAGE WE CORRECTLY LOGIN "Raffaele.d'aniello@starwoodhotels.com" account.

Please help us

thanks

This is a public forum, please refrain from posting serial numbers or personal information

Edited by
Discussion_Admin

RE: Error during activation LT 2017

Otto — Wed, 17 Aug 2016 17:14:22 GMT

Hello raffaele.daniello and welcome to the Autodesk community!

It looks like you're getting an "Invalid Serial Number” message or having trouble with your product key while trying to register and activate your Autodesk software. The following article(s) should help you resolve the problem:

Click Top reasons why you may get a Serial Number Error during Activation

And check Error: "Invalid serial number" (standalone activation)

For product key information: Finding Serial Numbers & Product Keys

If you’re having an issue with your product key, please make sure that you are using the correct one for your product (especially if your product comes from a suite). Finally, you should type then numbers and letters in. We do not recommend copy/paste.

If you are still having issues activating your product, you may visit our Activation Contact Us page and submit your inquiry there.

If this information was helpful, please consider marking it as an Accepted Solution by clicking on the "Accept as Solution" link, below. Taking a moment to do this will help others with similar questions find useful answers. Thank you!

Kudos (click on the link or the "thumbs-up!" icon), are also gratefully received! (Even a bot likes praise.)

If this answer missed the mark, please let us know so that other community members can lend a hand. Any additional details might help, too: consider including relevant screenshots, log files, error messages, or system specs.

Re: Error during activation LT 2017

Mark.Lancaster — Wed, 17 Aug 2016 17:23:24 GMT

@Anonymous

Welcome to the community...

You have a desktop subscription and activation is done through your Autodesk ID. At this point the application is not assigned to your Autodesk ID/named account. Which means the contract manger for your subscription needs to log into their account, un-assign the product from their account and then assign it to your Autodesk ID. Do you know who the contract manager is for your subscription or are you the contract manager (for your subscription)?