topic Re: Help needed - licensing system error 2 in Installation & Licensing Forum

Help needed - licensing system error 2

A_MAQ — Mon, 22 Aug 2016 15:36:10 GMT

Hi all,

what is the solution for this problem ?

Re: Help needed - licensing system error 2

Darin.Green — Mon, 22 Aug 2016 17:15:24 GMT

You have a broken ProductInformation.pit file located in C:\ProgramData\Adlm\ to resolve the issue you have the following options:

If there are other machines in the office that have the same Autodesk software installed (Product Name & Version) then you can copy their ProductInformation.pit file and paste it onto your machine.
If the step from one is not the case, then you'll need to uninstall all of the Autodesk products and delete the directory (C:\ProgramData\Adlm) then reinstall the software.

Re: Help needed - licensing system error 2

A_MAQ — Mon, 22 Aug 2016 18:49:55 GMT

So what is the solution of this problem when happened?

Re: Help needed - licensing system error 2

TravisNave — Mon, 22 Aug 2016 18:57:15 GMT

Have you activated or can you try activating? Or is this a network seat / Desktop Subscription?

Re: Help needed - licensing system error 2

A_MAQ — Tue, 23 Aug 2016 18:47:45 GMT

no i was not able to activate it because this appear before the software starts

Re: Help needed - licensing system error 2

Anonymous — Tue, 13 Sep 2016 15:43:45 GMT

The above suggestion didn't help. Also, the path specified is wrong.

The proper path is C:\ProgramData\Autodesk\AdLM

I've found this problem to be specific to a specific user profile when it happens. It can be tested by logging to another local Windows profile and attempting to launch Revit 2016.

When I've encountered it, I've had to remove and recreate the user's Windows profile in order to get it to work. I've tried copying all Revit settings files from another working profile to no avail.

Since there no official solution from Autodesk for this, we'll have to assume this is the fix for some of us, and just hope it doesn't become a recurring problem on our hundreds of Windows machines.

We're using Flexnet licensing. Approximately 250 workstations.

Re: Help needed - licensing system error 2

A_MAQ — Tue, 13 Sep 2016 16:54:35 GMT

for me it's solved by autodesk support
using remote session

Re: Help needed - licensing system error 2

Anonymous — Tue, 13 Sep 2016 17:13:49 GMT

abd: Do you remember what exactly was done to fix the problem?

Re: Help needed - licensing system error 2

A_MAQ — Tue, 13 Sep 2016 17:58:16 GMT

Sorry i do not

Re: Help needed - licensing system error 2

SoftwareAdmin — Tue, 13 Mar 2018 20:50:32 GMT

I just had this problem on a pc and it was not profile related but rather machine specific. I was able to resolve by finding a pc with the same applications installed. In this case AutoCAD 2016 and 2017 and Revit 2015, 2016, and 2017 and copied the C:\ProgramData\Autodesk\AdLM\ProductInformation.pit file from the pc that worked to the broken pc. This worked in my case but it appears there are different scenarios with different machines. Just an option you can try.