topic Re: 'The system cannot find the file specified' Error in Installation & Licensing Forum

'The system cannot find the file specified' Error

Anonymous — Tue, 30 Aug 2016 23:34:05 GMT

Hay guys, i installed 3ds Max 2016 earlier today and done a system restore afterwards which reverted it to my old version of 3ds Max 2017, so i uninstalled that and tried to reinstall 3ds 2016 to only run into an error saying 'The system cannot find the file specified C:\Users\Name\AppData\Local\Temp\_AI6E6D.tmp\x64\max\3dsmax.msi. Now im really unsure what to do as iv tried everything I can find online such as diabling my antiviruses (Windows Defender, UAC, Firewall... I have Malwarebytes but there is no option to disable it). I have tried deleting the folder and restarting my desktop but no luck.

I have navigated to the folder listed and found that the file its trying to locate isn't being made when the installer is ran. The folder is just empty. Im really unsure as to why this is happening :s

http://imgur.com/a/3OLGg

Re: 'The system cannot find the file specified' Error

darawork — Wed, 31 Aug 2016 15:01:59 GMT

Hi,

It sounds like you have gotten yourself into an 'Inception' style uninstallation / installation loop.

Perhaps this tool from Microsoft might help?

https://support.microsoft.com/en-us/help/17588/fix-problems-that-block-programs-from-being-installed-or-removed

Re: 'The system cannot find the file specified' Error

Anonymous — Sun, 08 Jan 2017 15:21:29 GMT

Hello, i have the same problem, did you manage to solve it?

Re: 'The system cannot find the file specified' Error

Mark.Lancaster — Sun, 08 Jan 2017 17:40:20 GMT

@Anonymous

Welcome to the community..

First I would suggest cleaning out your personal temp (%temp%) folder (c:\Users\<username>\appdata\local\temp). Delete as many files and folders as possible. Then follow these steps:

Download and install per:

1. Access the Autodesk Virtual Agent and follow the download links to your product.
2. Download all of the parts (some applications only have a single part to download) for your product first. Do not continue until all of the parts have fully downloaded.
3. Navigate to your download folder location and extract (double click) part _001_00X.sfx.exe (or the single file download).
4. In a few seconds the extraction will start and prompt you to extract to C:\Autodesk.
5. Once the extraction is finished, the installation will automatically start.
6. Follow the installation steps for your product

If you want the full recommended installation steps, click on the installation link in my signature.

However if the installation does fail using this method, please post your installation log file here so we can review it. Posting info: Sometimes installation log files contain personal information such as your serial #. Prior to posting your log file please make sure to remove such info.

Good luck on your installation and report back on your progress.