topic Re: Maya - Force-re-activation does not work in Installation & Licensing Forum

Maya - Force-re-activation does not work

boonlim — Fri, 02 Sep 2016 08:19:36 GMT

Hi there

When I started up Maya 2014 (education version) yesterday, I was told that I have 7 days left before my license expires. There hasn't been any changes to my computer.

I followed the instructions outlined in the post below a few times but to no avail.

https://knowledge.autodesk.com/search-result/caas/sfdcarticles/sfdcarticles/Forcing-re-activation-of-product.html

I wonder if this requires some work on the Autodesk's back-end?

Would be grateful if anyone knows another way to resolve this.

Thank you.

bOOn

Re: Maya - Force-re-activation does not work

TravisNave — Fri, 02 Sep 2016 20:55:44 GMT

Can you not go to Help > About > Product Information and then activate?

Re: Maya - Force-re-activation does not work

boonlim — Fri, 02 Sep 2016 21:44:14 GMT

@TravisNave

Thanks for responding! I tried that and, although it would successfully activate the license, problem is it will ask me to activate it again when I next start Maya. bOOn

Re: Maya - Force-re-activation does not work

TravisNave — Fri, 02 Sep 2016 21:49:02 GMT

Try deleting the _TSF file under C:\ProgramData\FLEXnet and then launch as Administrator and try to activate again. It should hold...

Re: Maya - Force-re-activation does not work

boonlim — Sat, 03 Sep 2016 07:38:25 GMT

Hi @TravisNave

I followed your instructions - deleted TSF files and launched Maya as an Administrator. The problem persisted. Once I closed it and re-launched Maya, I was asked to activate again. Last evening I tried to restore my laptop to a point before this happened (on 1 Sep). That did not help too. Would reinstalling help? Cheers. bOOn

Re: Maya - Force-re-activation does not work

boonlim — Thu, 08 Sep 2016 21:04:38 GMT

@TravisNave

Hi there Travis - Thought I would bring closure to this. Thanks very much for helping me earlier. I decided to upgrade to Maya 2016 (with the same serial number) and it works fine. May be it was Autodesk's way to make me upgrade? ;- ) In any case, this is now resolved. Have a great day.

cheers

bOOn