topic Re: Activation issue in Installation & Licensing Forum

Activation issue

Anonymous — Tue, 06 Sep 2016 12:28:21 GMT

Dear Sir/Madam,

please check the screen shot and my issue resolved

This is a public forum, please refrain from posting serial numbers or personal information

Edited by
Discussion_Admin

Re: Activation issue

Mark.Lancaster — Tue, 06 Sep 2016 13:03:27 GMT

@Anonymous

Welcome to the community...

You need to provide details what you're trying to do when you received this error.

Re: Activation issue

matthew.d — Tue, 06 Sep 2016 16:34:34 GMT

Hi @Anonymous,

Welcome to the community!

Sorry to hear about the issue and the delay. This appears to be a 0 users in your account problem. By default the contract manager should be assigned the product. Unfortunately a sync error occurred here causing this not to happen. I am going to submit a resync of your account. This can take up to 24 hours to take affect (usually much less). We have also escalated a case for you (12140746) and the team will follow up with you via email. Apologies for any inconvenience.