topic How to contact Autodesk and/or find related information to a given problem in Installation & Licensing Forum https://forums.autodesk.com/t5/installation-licensing-forum/how-to-contact-autodesk-and-or-find-related-information-to-a/m-p/6565726#M107791 <H1 style="text-align: center;"><SPAN style="text-decoration: underline;"><STRONG>Contacting Autodesk</STRONG></SPAN></H1> <H3 style="text-align: center;"><STRONG>Question:&nbsp; You want to know how to contact Autodesk and/or find related information to a given problem</STRONG></H3> <P>&nbsp;</P> <TABLE style="border: 4px solid black; height: 1568px;" cellpadding="5" cellspacing="0" width="680"> <TBODY> <TR> <TD style="border: 1px solid black; text-align: center; vertical-align: middle;"> <H3 style="text-align: center;"><STRONG>Contact Requirement</STRONG></H3> </TD> <TD style="border: 1px solid black; text-align: center; vertical-align: middle;"> <H3 style="text-align: center;"><STRONG>Contact Link</STRONG></H3> </TD> <TD style="border: 1px solid black; text-align: center; vertical-align: middle;"> <H3>To be used for</H3> </TD> </TR> <TR> <TD style="border: 1px solid black; text-align: center; vertical-align: middle;"> <P style="text-align: center;">Buying Autodesk Software</P> </TD> <TD style="border: 1px solid black; text-align: center; vertical-align: middle;"><A href="https://knowledge.autodesk.com/contactus/purchases-returns/buying-autodesk-software?_ga=1.75384786.138294145.1471529995" target="_blank">Click here for chat option and related articles</A></TD> <TD style="border: 1px solid black; text-align: center; vertical-align: middle;">Purchases, Order status &amp; receipts, Subscription Renewal Settings, Paying for your order, Invoice issues and Requesting boxed software</TD> </TR> <TR> <TD style="border: 1px solid black; text-align: center; vertical-align: middle;">Returning Autodesk Software</TD> <TD style="border: 1px solid black; text-align: center; vertical-align: middle;">&nbsp;<A href="https://knowledge.autodesk.com/contactus/purchases-returns/returning-autodesk-software" target="_blank">Click here for chat option and related articles</A></TD> <TD style="border: 1px solid black; text-align: center; vertical-align: middle;">Returning Autodesk Software</TD> </TR> <TR> <TD style="border: 1px solid black; text-align: center; vertical-align: middle;">Invoice Lookup</TD> <TD style="border: 1px solid black; text-align: center; vertical-align: middle;">&nbsp;<A href="https://store.autodesk.com/store?Action=DisplayCustomerServiceOrderSearchPage&amp;Env=BASE&amp;Locale=en_US&amp;SiteID=adskus&amp;_ga=1.7744626.138294145.1471529995" target="_blank">Invoice Lookup</A></TD> <TD style="border: 1px solid black; text-align: center; vertical-align: middle;">Invoice Lookup</TD> </TR> <TR> <TD style="border: 1px solid black; text-align: center; vertical-align: middle;">Account Creation &amp; Sign In Issues</TD> <TD style="border: 1px solid black; text-align: center; vertical-align: middle;">&nbsp;<A href="https://knowledge.autodesk.com/contactus/autodesk-account-management/account-creation-sign" target="_blank">Click here for chat option and related articles</A></TD> <TD style="border: 1px solid black; text-align: center; vertical-align: middle;">Account creation and Sign In Issues</TD> </TR> <TR> <TD style="border: 1px solid black; text-align: center; vertical-align: middle;">Contract Dates and Supporting Product Issues</TD> <TD style="border: 1px solid black; text-align: center; vertical-align: middle;">&nbsp;<A href="https://knowledge.autodesk.com/contactus/autodesk-account-management/contract-dates-and-supported-products" target="_blank">Click here for chat option and related articles</A></TD> <TD style="border: 1px solid black; text-align: center; vertical-align: middle;">Renew or cancel subscription contracts, Organizing your Contracts, Viewing issues with products on your subscription, and Technical support for subscription products and services</TD> </TR> <TR> <TD style="border: 1px solid black; text-align: center; vertical-align: middle;">Subscription Issues</TD> <TD style="border: 1px solid black; text-align: center; vertical-align: middle;">&nbsp;<A href="https://knowledge.autodesk.com/contactus/autodesk-account-management/subscriptions" target="_blank">Click here for chat option and related articles</A></TD> <TD style="border: 1px solid black; text-align: center; vertical-align: middle;">Subscription Issues</TD> </TR> <TR> <TD style="border: 1px solid black; text-align: center; vertical-align: middle;"> <P style="text-align: center;">Contract Administration Issues</P> </TD> <TD style="border: 1px solid black; text-align: center; vertical-align: middle;">&nbsp;<A href="https://knowledge.autodesk.com/contactus/autodesk-account-management/contract-administration" target="_blank">Click here for chat option and related articles</A></TD> <TD style="border: 1px solid black; text-align: center; vertical-align: middle;">Changing contract manager, Changing software coordinator, Create a group for multiple contracts, and Consolidating multiple contracts.</TD> </TR> <TR> <TD style="border: 1px solid black; text-align: center; vertical-align: middle;"> <P style="text-align: center;">Editing Account Information Issues</P> </TD> <TD style="border: 1px solid black; text-align: center; vertical-align: middle;">&nbsp;<A href="https://knowledge.autodesk.com/contactus/autodesk-account-management/editing-account-information" target="_blank">Click here for chat option and related articles</A></TD> <TD style="border: 1px solid black; text-align: center; vertical-align: middle;">Resetting and changing your Autodesk Account Password, Editing your Autodesk Account Profile, Changing of Company Name or Address, Adding/removing users in User Management (Secondary Chat Choice), and Setting user's permissions for access to products/services/support (Secondary Chat Choice)</TD> </TR> <TR> <TD style="border: 1px solid black; text-align: center; vertical-align: middle;"> <P style="text-align: center;">Manage User Access Issues</P> </TD> <TD style="border: 1px solid black; text-align: center; vertical-align: middle;">&nbsp;<A href="https://knowledge.autodesk.com/contactus/autodesk-account-management/managing-user-access" target="_blank">Click here for chat option and related articles</A></TD> <TD style="border: 1px solid black; text-align: center; vertical-align: middle;">Adding/removing users in User Management (Preferred Chat Choice) and<BR />Setting user's permissions for access to products, services, and support (Preferred Chat Choice)</TD> </TR> <TR> <TD style="border: 1px solid black; text-align: center; vertical-align: middle;"> <P style="text-align: center;">Report Request</P> </TD> <TD style="border: 1px solid black; text-align: center; vertical-align: middle;">&nbsp;<A href="https://knowledge.autodesk.com/contactus/autodesk-account-management/reports" target="_blank">Click here for chat option and related articles</A></TD> <TD style="border: 1px solid black; text-align: center; vertical-align: middle;">&nbsp;Renewal Reports and License Software Reports</TD> </TR> <TR> <TD style="border: 1px solid black; text-align: center; vertical-align: middle;"> <P style="text-align: center;">Activation and Registration Issues</P> </TD> <TD style="border: 1px solid black; text-align: center; vertical-align: middle;">&nbsp;<A href="http://otto-production-customer.mybluemix.net/?quick_link" target="_blank">Click here for Activation and Chat Option</A></TD> <TD style="border: 1px solid black; text-align: center; vertical-align: middle;">Activation and Reached Activation Limit&nbsp;</TD> </TR> <TR> <TD style="border: 1px solid black; text-align: center; vertical-align: middle;"> <P style="text-align: center;">Installation Issues</P> </TD> <TD style="border: 1px solid black; text-align: center; vertical-align: middle;">&nbsp;<A href="https://knowledge.autodesk.com/contactus/installation-activation/stand-alone-license-singlemulti-seat/installation-errors" target="_blank">Click here for chat option and related articles</A></TD> <TD style="border: 1px solid black; text-align: center; vertical-align: middle;"><STRONG>Preferred method is to use this<A href="https://forums.autodesk.com/t5/installation-licensing/bd-p/24" target="_blank"> forum</A> before contacting Autodesk</STRONG><BR />Errors during installation, Troubleshooting using log file, Uninstalling/Re-installing, and Problems creating deployments (Secondary Chat Choice)</TD> </TR> <TR> <TD style="border: 1px solid black; text-align: center; vertical-align: middle;"> <P style="text-align: center;">Language Pack Issues</P> </TD> <TD style="border: 1px solid black; text-align: center; vertical-align: middle;">&nbsp;<A href="https://knowledge.autodesk.com/contactus/installation-activation/stand-alone-license-singlemulti-seat/language-packs" target="_blank">Click here for chat option and related articles</A></TD> <TD style="border: 1px solid black; text-align: center; vertical-align: middle;">&nbsp;Downloading &amp; installing and Options for using software in different language</TD> </TR> <TR> <TD style="border: 1px solid black; text-align: center; vertical-align: middle;"> <P style="text-align: center;">Configuring an Autodesk product issue</P> </TD> <TD style="border: 1px solid black; text-align: center; vertical-align: middle;">&nbsp;<A href="https://knowledge.autodesk.com/contactus/installation-activation/stand-alone-license-singlemulti-seat/configuring-product" target="_blank">Click here for chat option and related articles</A></TD> <TD style="border: 1px solid black; text-align: center; vertical-align: middle;">&nbsp;Installation (Secondary Chat Choice) and Configuration issues</TD> </TR> <TR> <TD style="border: 1px solid black; text-align: center; vertical-align: middle;"> <P style="text-align: center;">System Requirement Inquires</P> </TD> <TD style="border: 1px solid black; text-align: center; vertical-align: middle;">&nbsp;<A href="https://knowledge.autodesk.com/contactus/installation-activation/stand-alone-license-singlemulti-seat/system-requirements-certified-hardware" target="_blank">Click here for chat option and related articles</A></TD> <TD style="border: 1px solid black; text-align: center; vertical-align: middle;">&nbsp;Confirm Operating System requirements</TD> </TR> <TR> <TD style="border: 1px solid black; text-align: center; vertical-align: middle;"> <P style="text-align: center;">Uninstalling Autodesk Product Issues</P> </TD> <TD style="border: 1px solid black; text-align: center; vertical-align: middle;">&nbsp;<A href="https://knowledge.autodesk.com/contactus/installation-activation/stand-alone-license-singlemulti-seat/uninstalling-product" target="_blank">Click here for chat option and related articles</A></TD> <TD style="border: 1px solid black; text-align: center; vertical-align: middle;">&nbsp;Uninstalling Autodesk Product Issues</TD> </TR> <TR> <TD style="border: 1px solid black; text-align: center; vertical-align: middle;"> <P style="text-align: center;">Network License Manager Issues</P> </TD> <TD style="border: 1px solid black; text-align: center; vertical-align: middle;">&nbsp;<A href="https://knowledge.autodesk.com/contactus/installation-activation/network-license/network-license-manager" target="_blank">Click here for chat option and related articles</A></TD> <TD style="border: 1px solid black; text-align: center; vertical-align: middle;">&nbsp;Selecting the correct license server model, System requirements, Installation of Network license manager and Requesting network license (Secondary Chat Choice)</TD> </TR> <TR> <TD style="border: 1px solid black; text-align: center; vertical-align: middle;"> <P style="text-align: center;">License File and Server Configuration Issues</P> </TD> <TD style="border: 1px solid black; text-align: center; vertical-align: middle;">&nbsp;<A href="https://knowledge.autodesk.com/contactus/installation-activation/network-license/license-file-and-server-configuration" target="_blank">Click here for chat option and related articles</A></TD> <TD style="border: 1px solid black; text-align: center; vertical-align: middle;">Configuring License Server and Requesting network license (Preferred Chat)</TD> </TR> <TR> <TD style="border: 1px solid black; text-align: center; vertical-align: middle;"> <P style="text-align: center;">Network License Errors</P> </TD> <TD style="border: 1px solid black; text-align: center; vertical-align: middle;">&nbsp;<A href="https://knowledge.autodesk.com/contactus/installation-activation/network-license/network-licensing-errors" target="_blank">Click here for chat option and related articles</A></TD> <TD style="border: 1px solid black; text-align: center; vertical-align: middle;">&nbsp;Network Licensing errors</TD> </TR> <TR> <TD style="border: 1px solid black; text-align: center; vertical-align: middle;"> <P style="text-align: center;">Deployment Creation Issues</P> </TD> <TD style="border: 1px solid black; text-align: center; vertical-align: middle;">&nbsp;<A href="https://knowledge.autodesk.com/contactus/installation-activation/network-license/deployments" target="_blank">Click here for chat option and related articles</A></TD> <TD style="border: 1px solid black; text-align: center; vertical-align: middle;">&nbsp;Deployment Creation Issues (Preferred Chat)</TD> </TR> <TR> <TD style="border: 1px solid black; text-align: center; vertical-align: middle;"> <P style="text-align: center;">Free Software Trial Issues</P> </TD> <TD style="border: 1px solid black; text-align: center; vertical-align: middle;">&nbsp;<A href="https://knowledge.autodesk.com/contactus/installation-activation/free-trial" target="_blank">Click here for chat option and related articles</A></TD> <TD style="border: 1px solid black; text-align: center; vertical-align: middle;">&nbsp;Trouble installing and Converting free trials</TD> </TR> <TR> <TD style="border: 1px solid black; text-align: center; vertical-align: middle;"> <P style="text-align: center;">Transferring License</P> </TD> <TD style="border: 1px solid black; text-align: center; vertical-align: middle;">&nbsp;<A href="https://knowledge.autodesk.com/contactus/license-management/transferring-licenses" target="_blank">Click here for chat option and related articles</A></TD> <TD style="border: 1px solid black; text-align: center; vertical-align: middle;">&nbsp;Transferring issues with perpetual license from one computer to another and Transferring the ownership of your license</TD> </TR> <TR> <TD style="border: 1px solid black; text-align: center; vertical-align: middle;"> <P style="text-align: center;">Cascading Network License Issues</P> </TD> <TD style="border: 1px solid black; text-align: center; vertical-align: middle;">&nbsp;<A href="https://knowledge.autodesk.com/contactus/license-management/cascading-licenses" target="_blank">Click here for chat option and related articles</A></TD> <TD style="border: 1px solid black; text-align: center; vertical-align: middle;">&nbsp;Cascading issues</TD> </TR> <TR> <TD style="border: 1px solid black; text-align: center; vertical-align: middle;"> <P style="text-align: center;">Previous Version Request</P> </TD> <TD style="border: 1px solid black; text-align: center; vertical-align: middle;">&nbsp;<A href="https://knowledge.autodesk.com/contactus/license-management/previous-version-licenses" target="_blank">Click here for chat option and related articles</A></TD> <TD style="border: 1px solid black; text-align: center; vertical-align: middle;">&nbsp;Previous Version/Usage Request</TD> </TR> <TR> <TD style="border: 1px solid black; text-align: center; vertical-align: middle;"> <P style="text-align: center;">Home Use Request</P> </TD> <TD style="border: 1px solid black; text-align: center; vertical-align: middle;">&nbsp;<A href="https://knowledge.autodesk.com/contactus/license-management/home-use-licenses" target="_blank">Click here for chat option and related articles</A></TD> <TD style="border: 1px solid black; text-align: center; vertical-align: middle;">&nbsp;Home Use Request - Subscription/Network license only</TD> </TR> <TR> <TD style="border: 1px solid black; text-align: center; vertical-align: middle;"> <P style="text-align: center;">License Report Request</P> </TD> <TD style="border: 1px solid black; text-align: center; vertical-align: middle;">&nbsp;<A href="https://knowledge.autodesk.com/contactus/license-management/license-reports" target="_blank">Click here for chat option and related articles</A></TD> <TD style="border: 1px solid black; text-align: center; vertical-align: middle;">&nbsp;License Report</TD> </TR> <TR> <TD style="border: 1px solid black; text-align: center; vertical-align: middle;"> <P style="text-align: center;">Educational Support Team</P> </TD> <TD style="border: 1px solid black; text-align: center; vertical-align: middle;">&nbsp;<A href="https://autodesk.zendesk.com/anonymous_requests/new" target="_blank">Click here to contact them</A></TD> <TD style="border: 1px solid black; text-align: center; vertical-align: middle;">&nbsp;All items related to Educational Support</TD> </TR> </TBODY> </TABLE> <!-- ####### YAY, I AM THE SOURCE EDITOR! #########--> <P>&nbsp;</P> Fri, 16 Sep 2016 01:57:47 GMT Mark.Lancaster 2016-09-16T01:57:47Z How to contact Autodesk and/or find related information to a given problem https://forums.autodesk.com/t5/installation-licensing-forum/how-to-contact-autodesk-and-or-find-related-information-to-a/m-p/6565726#M107791 <H1 style="text-align: center;"><SPAN style="text-decoration: underline;"><STRONG>Contacting Autodesk</STRONG></SPAN></H1> <H3 style="text-align: center;"><STRONG>Question:&nbsp; You want to know how to contact Autodesk and/or find related information to a given problem</STRONG></H3> <P>&nbsp;</P> <TABLE style="border: 4px solid black; height: 1568px;" cellpadding="5" cellspacing="0" width="680"> <TBODY> <TR> <TD style="border: 1px solid black; text-align: center; vertical-align: middle;"> <H3 style="text-align: center;"><STRONG>Contact Requirement</STRONG></H3> </TD> <TD style="border: 1px solid black; text-align: center; vertical-align: middle;"> <H3 style="text-align: center;"><STRONG>Contact Link</STRONG></H3> </TD> <TD style="border: 1px solid black; text-align: center; vertical-align: middle;"> <H3>To be used for</H3> </TD> </TR> <TR> <TD style="border: 1px solid black; text-align: center; vertical-align: middle;"> <P style="text-align: center;">Buying Autodesk Software</P> </TD> <TD style="border: 1px solid black; text-align: center; vertical-align: middle;"><A href="https://knowledge.autodesk.com/contactus/purchases-returns/buying-autodesk-software?_ga=1.75384786.138294145.1471529995" target="_blank">Click here for chat option and related articles</A></TD> <TD style="border: 1px solid black; text-align: center; vertical-align: middle;">Purchases, Order status &amp; receipts, Subscription Renewal Settings, Paying for your order, Invoice issues and Requesting boxed software</TD> </TR> <TR> <TD style="border: 1px solid black; text-align: center; vertical-align: middle;">Returning Autodesk Software</TD> <TD style="border: 1px solid black; text-align: center; vertical-align: middle;">&nbsp;<A href="https://knowledge.autodesk.com/contactus/purchases-returns/returning-autodesk-software" target="_blank">Click here for chat option and related articles</A></TD> <TD style="border: 1px solid black; text-align: center; vertical-align: middle;">Returning Autodesk Software</TD> </TR> <TR> <TD style="border: 1px solid black; text-align: center; vertical-align: middle;">Invoice Lookup</TD> <TD style="border: 1px solid black; text-align: center; vertical-align: middle;">&nbsp;<A href="https://store.autodesk.com/store?Action=DisplayCustomerServiceOrderSearchPage&amp;Env=BASE&amp;Locale=en_US&amp;SiteID=adskus&amp;_ga=1.7744626.138294145.1471529995" target="_blank">Invoice Lookup</A></TD> <TD style="border: 1px solid black; text-align: center; vertical-align: middle;">Invoice Lookup</TD> </TR> <TR> <TD style="border: 1px solid black; text-align: center; vertical-align: middle;">Account Creation &amp; Sign In Issues</TD> <TD style="border: 1px solid black; text-align: center; vertical-align: middle;">&nbsp;<A href="https://knowledge.autodesk.com/contactus/autodesk-account-management/account-creation-sign" target="_blank">Click here for chat option and related articles</A></TD> <TD style="border: 1px solid black; text-align: center; vertical-align: middle;">Account creation and Sign In Issues</TD> </TR> <TR> <TD style="border: 1px solid black; text-align: center; vertical-align: middle;">Contract Dates and Supporting Product Issues</TD> <TD style="border: 1px solid black; text-align: center; vertical-align: middle;">&nbsp;<A href="https://knowledge.autodesk.com/contactus/autodesk-account-management/contract-dates-and-supported-products" target="_blank">Click here for chat option and related articles</A></TD> <TD style="border: 1px solid black; text-align: center; vertical-align: middle;">Renew or cancel subscription contracts, Organizing your Contracts, Viewing issues with products on your subscription, and Technical support for subscription products and services</TD> </TR> <TR> <TD style="border: 1px solid black; text-align: center; vertical-align: middle;">Subscription Issues</TD> <TD style="border: 1px solid black; text-align: center; vertical-align: middle;">&nbsp;<A href="https://knowledge.autodesk.com/contactus/autodesk-account-management/subscriptions" target="_blank">Click here for chat option and related articles</A></TD> <TD style="border: 1px solid black; text-align: center; vertical-align: middle;">Subscription Issues</TD> </TR> <TR> <TD style="border: 1px solid black; text-align: center; vertical-align: middle;"> <P style="text-align: center;">Contract Administration Issues</P> </TD> <TD style="border: 1px solid black; text-align: center; vertical-align: middle;">&nbsp;<A href="https://knowledge.autodesk.com/contactus/autodesk-account-management/contract-administration" target="_blank">Click here for chat option and related articles</A></TD> <TD style="border: 1px solid black; text-align: center; vertical-align: middle;">Changing contract manager, Changing software coordinator, Create a group for multiple contracts, and Consolidating multiple contracts.</TD> </TR> <TR> <TD style="border: 1px solid black; text-align: center; vertical-align: middle;"> <P style="text-align: center;">Editing Account Information Issues</P> </TD> <TD style="border: 1px solid black; text-align: center; vertical-align: middle;">&nbsp;<A href="https://knowledge.autodesk.com/contactus/autodesk-account-management/editing-account-information" target="_blank">Click here for chat option and related articles</A></TD> <TD style="border: 1px solid black; text-align: center; vertical-align: middle;">Resetting and changing your Autodesk Account Password, Editing your Autodesk Account Profile, Changing of Company Name or Address, Adding/removing users in User Management (Secondary Chat Choice), and Setting user's permissions for access to products/services/support (Secondary Chat Choice)</TD> </TR> <TR> <TD style="border: 1px solid black; text-align: center; vertical-align: middle;"> <P style="text-align: center;">Manage User Access Issues</P> </TD> <TD style="border: 1px solid black; text-align: center; vertical-align: middle;">&nbsp;<A href="https://knowledge.autodesk.com/contactus/autodesk-account-management/managing-user-access" target="_blank">Click here for chat option and related articles</A></TD> <TD style="border: 1px solid black; text-align: center; vertical-align: middle;">Adding/removing users in User Management (Preferred Chat Choice) and<BR />Setting user's permissions for access to products, services, and support (Preferred Chat Choice)</TD> </TR> <TR> <TD style="border: 1px solid black; text-align: center; vertical-align: middle;"> <P style="text-align: center;">Report Request</P> </TD> <TD style="border: 1px solid black; text-align: center; vertical-align: middle;">&nbsp;<A href="https://knowledge.autodesk.com/contactus/autodesk-account-management/reports" target="_blank">Click here for chat option and related articles</A></TD> <TD style="border: 1px solid black; text-align: center; vertical-align: middle;">&nbsp;Renewal Reports and License Software Reports</TD> </TR> <TR> <TD style="border: 1px solid black; text-align: center; vertical-align: middle;"> <P style="text-align: center;">Activation and Registration Issues</P> </TD> <TD style="border: 1px solid black; text-align: center; vertical-align: middle;">&nbsp;<A href="http://otto-production-customer.mybluemix.net/?quick_link" target="_blank">Click here for Activation and Chat Option</A></TD> <TD style="border: 1px solid black; text-align: center; vertical-align: middle;">Activation and Reached Activation Limit&nbsp;</TD> </TR> <TR> <TD style="border: 1px solid black; text-align: center; vertical-align: middle;"> <P style="text-align: center;">Installation Issues</P> </TD> <TD style="border: 1px solid black; text-align: center; vertical-align: middle;">&nbsp;<A href="https://knowledge.autodesk.com/contactus/installation-activation/stand-alone-license-singlemulti-seat/installation-errors" target="_blank">Click here for chat option and related articles</A></TD> <TD style="border: 1px solid black; text-align: center; vertical-align: middle;"><STRONG>Preferred method is to use this<A href="https://forums.autodesk.com/t5/installation-licensing/bd-p/24" target="_blank"> forum</A> before contacting Autodesk</STRONG><BR />Errors during installation, Troubleshooting using log file, Uninstalling/Re-installing, and Problems creating deployments (Secondary Chat Choice)</TD> </TR> <TR> <TD style="border: 1px solid black; text-align: center; vertical-align: middle;"> <P style="text-align: center;">Language Pack Issues</P> </TD> <TD style="border: 1px solid black; text-align: center; vertical-align: middle;">&nbsp;<A href="https://knowledge.autodesk.com/contactus/installation-activation/stand-alone-license-singlemulti-seat/language-packs" target="_blank">Click here for chat option and related articles</A></TD> <TD style="border: 1px solid black; text-align: center; vertical-align: middle;">&nbsp;Downloading &amp; installing and Options for using software in different language</TD> </TR> <TR> <TD style="border: 1px solid black; text-align: center; vertical-align: middle;"> <P style="text-align: center;">Configuring an Autodesk product issue</P> </TD> <TD style="border: 1px solid black; text-align: center; vertical-align: middle;">&nbsp;<A href="https://knowledge.autodesk.com/contactus/installation-activation/stand-alone-license-singlemulti-seat/configuring-product" target="_blank">Click here for chat option and related articles</A></TD> <TD style="border: 1px solid black; text-align: center; vertical-align: middle;">&nbsp;Installation (Secondary Chat Choice) and Configuration issues</TD> </TR> <TR> <TD style="border: 1px solid black; text-align: center; vertical-align: middle;"> <P style="text-align: center;">System Requirement Inquires</P> </TD> <TD style="border: 1px solid black; text-align: center; vertical-align: middle;">&nbsp;<A href="https://knowledge.autodesk.com/contactus/installation-activation/stand-alone-license-singlemulti-seat/system-requirements-certified-hardware" target="_blank">Click here for chat option and related articles</A></TD> <TD style="border: 1px solid black; text-align: center; vertical-align: middle;">&nbsp;Confirm Operating System requirements</TD> </TR> <TR> <TD style="border: 1px solid black; text-align: center; vertical-align: middle;"> <P style="text-align: center;">Uninstalling Autodesk Product Issues</P> </TD> <TD style="border: 1px solid black; text-align: center; vertical-align: middle;">&nbsp;<A href="https://knowledge.autodesk.com/contactus/installation-activation/stand-alone-license-singlemulti-seat/uninstalling-product" target="_blank">Click here for chat option and related articles</A></TD> <TD style="border: 1px solid black; text-align: center; vertical-align: middle;">&nbsp;Uninstalling Autodesk Product Issues</TD> </TR> <TR> <TD style="border: 1px solid black; text-align: center; vertical-align: middle;"> <P style="text-align: center;">Network License Manager Issues</P> </TD> <TD style="border: 1px solid black; text-align: center; vertical-align: middle;">&nbsp;<A href="https://knowledge.autodesk.com/contactus/installation-activation/network-license/network-license-manager" target="_blank">Click here for chat option and related articles</A></TD> <TD style="border: 1px solid black; text-align: center; vertical-align: middle;">&nbsp;Selecting the correct license server model, System requirements, Installation of Network license manager and Requesting network license (Secondary Chat Choice)</TD> </TR> <TR> <TD style="border: 1px solid black; text-align: center; vertical-align: middle;"> <P style="text-align: center;">License File and Server Configuration Issues</P> </TD> <TD style="border: 1px solid black; text-align: center; vertical-align: middle;">&nbsp;<A href="https://knowledge.autodesk.com/contactus/installation-activation/network-license/license-file-and-server-configuration" target="_blank">Click here for chat option and related articles</A></TD> <TD style="border: 1px solid black; text-align: center; vertical-align: middle;">Configuring License Server and Requesting network license (Preferred Chat)</TD> </TR> <TR> <TD style="border: 1px solid black; text-align: center; vertical-align: middle;"> <P style="text-align: center;">Network License Errors</P> </TD> <TD style="border: 1px solid black; text-align: center; vertical-align: middle;">&nbsp;<A href="https://knowledge.autodesk.com/contactus/installation-activation/network-license/network-licensing-errors" target="_blank">Click here for chat option and related articles</A></TD> <TD style="border: 1px solid black; text-align: center; vertical-align: middle;">&nbsp;Network Licensing errors</TD> </TR> <TR> <TD style="border: 1px solid black; text-align: center; vertical-align: middle;"> <P style="text-align: center;">Deployment Creation Issues</P> </TD> <TD style="border: 1px solid black; text-align: center; vertical-align: middle;">&nbsp;<A href="https://knowledge.autodesk.com/contactus/installation-activation/network-license/deployments" target="_blank">Click here for chat option and related articles</A></TD> <TD style="border: 1px solid black; text-align: center; vertical-align: middle;">&nbsp;Deployment Creation Issues (Preferred Chat)</TD> </TR> <TR> <TD style="border: 1px solid black; text-align: center; vertical-align: middle;"> <P style="text-align: center;">Free Software Trial Issues</P> </TD> <TD style="border: 1px solid black; text-align: center; vertical-align: middle;">&nbsp;<A href="https://knowledge.autodesk.com/contactus/installation-activation/free-trial" target="_blank">Click here for chat option and related articles</A></TD> <TD style="border: 1px solid black; text-align: center; vertical-align: middle;">&nbsp;Trouble installing and Converting free trials</TD> </TR> <TR> <TD style="border: 1px solid black; text-align: center; vertical-align: middle;"> <P style="text-align: center;">Transferring License</P> </TD> <TD style="border: 1px solid black; text-align: center; vertical-align: middle;">&nbsp;<A href="https://knowledge.autodesk.com/contactus/license-management/transferring-licenses" target="_blank">Click here for chat option and related articles</A></TD> <TD style="border: 1px solid black; text-align: center; vertical-align: middle;">&nbsp;Transferring issues with perpetual license from one computer to another and Transferring the ownership of your license</TD> </TR> <TR> <TD style="border: 1px solid black; text-align: center; vertical-align: middle;"> <P style="text-align: center;">Cascading Network License Issues</P> </TD> <TD style="border: 1px solid black; text-align: center; vertical-align: middle;">&nbsp;<A href="https://knowledge.autodesk.com/contactus/license-management/cascading-licenses" target="_blank">Click here for chat option and related articles</A></TD> <TD style="border: 1px solid black; text-align: center; vertical-align: middle;">&nbsp;Cascading issues</TD> </TR> <TR> <TD style="border: 1px solid black; text-align: center; vertical-align: middle;"> <P style="text-align: center;">Previous Version Request</P> </TD> <TD style="border: 1px solid black; text-align: center; vertical-align: middle;">&nbsp;<A href="https://knowledge.autodesk.com/contactus/license-management/previous-version-licenses" target="_blank">Click here for chat option and related articles</A></TD> <TD style="border: 1px solid black; text-align: center; vertical-align: middle;">&nbsp;Previous Version/Usage Request</TD> </TR> <TR> <TD style="border: 1px solid black; text-align: center; vertical-align: middle;"> <P style="text-align: center;">Home Use Request</P> </TD> <TD style="border: 1px solid black; text-align: center; vertical-align: middle;">&nbsp;<A href="https://knowledge.autodesk.com/contactus/license-management/home-use-licenses" target="_blank">Click here for chat option and related articles</A></TD> <TD style="border: 1px solid black; text-align: center; vertical-align: middle;">&nbsp;Home Use Request - Subscription/Network license only</TD> </TR> <TR> <TD style="border: 1px solid black; text-align: center; vertical-align: middle;"> <P style="text-align: center;">License Report Request</P> </TD> <TD style="border: 1px solid black; text-align: center; vertical-align: middle;">&nbsp;<A href="https://knowledge.autodesk.com/contactus/license-management/license-reports" target="_blank">Click here for chat option and related articles</A></TD> <TD style="border: 1px solid black; text-align: center; vertical-align: middle;">&nbsp;License Report</TD> </TR> <TR> <TD style="border: 1px solid black; text-align: center; vertical-align: middle;"> <P style="text-align: center;">Educational Support Team</P> </TD> <TD style="border: 1px solid black; text-align: center; vertical-align: middle;">&nbsp;<A href="https://autodesk.zendesk.com/anonymous_requests/new" target="_blank">Click here to contact them</A></TD> <TD style="border: 1px solid black; text-align: center; vertical-align: middle;">&nbsp;All items related to Educational Support</TD> </TR> </TBODY> </TABLE> <!-- ####### YAY, I AM THE SOURCE EDITOR! #########--> <P>&nbsp;</P> Fri, 16 Sep 2016 01:57:47 GMT https://forums.autodesk.com/t5/installation-licensing-forum/how-to-contact-autodesk-and-or-find-related-information-to-a/m-p/6565726#M107791 Mark.Lancaster 2016-09-16T01:57:47Z Re: How to contact Autodesk and/or find related information to a given problem https://forums.autodesk.com/t5/installation-licensing-forum/how-to-contact-autodesk-and-or-find-related-information-to-a/m-p/6578731#M107792 <P>Thank you for the informational post.&nbsp;</P> Thu, 22 Sep 2016 17:43:24 GMT https://forums.autodesk.com/t5/installation-licensing-forum/how-to-contact-autodesk-and-or-find-related-information-to-a/m-p/6578731#M107792 natasha.l 2016-09-22T17:43:24Z