topic Re: I cannot find the product in my account manager in Installation & Licensing Forum

I cannot find the product in my account manager

cypres.international — Thu, 29 Sep 2016 15:08:42 GMT

Hello,

I just subscribe for Revit LT Suite but the program doesn't appear in my account manager ?

I received two emails of confirmation but impossible to find the link to download the programs.

Best regards,

RE: I cannot find the product in my account manager

Otto — Thu, 29 Sep 2016 15:09:10 GMT

Hello cypres.international and welcome to the Autodesk community!

If you’re having trouble with the activation email, please note that sometimes the email can be accidentally routed to your spam or junk folder. Please check there.

Also, please note that you should be able to access your download and activation information by logging into Autodesk Accounts.

If you cannot access software in your account and need to download it now, please go to the Virtual Agent.

If none of those items helped, please submit a support request as follows:

Students should request to have the confirmation email resent via this form.

If you are having trouble with your Autodesk Account or an eStore purchase, please visit our order support page where you will be able to chat with a representative or submit a support request.

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Re: I cannot find the product in my account manager

Darin.Green — Thu, 29 Sep 2016 15:10:31 GMT

It can take some time to show up in your Account Manager. For now, download the software from the Autodesk Virtual Agent

Once there, use the Download Links option to navigate to the application you need to download.

NOTE: If there are multiple parts for the download, you'll need to click each part to download them, once they are downloaded double-click Part1 (which will automatically extract the remaining parts) to begin the installation.

Re: I cannot find the product in my account manager

cypres.international — Fri, 30 Sep 2016 07:46:30 GMT

Thank' for your help

Finally I downloaded the trial version and add my license number after installation.

Today, the product is now in the list of product in my account manager. It's was a sync issue.

I can add that the Autodesk support is very quick. Thank's

Re: I cannot find the product in my account manager

Anonymous — Sun, 26 Feb 2017 17:20:54 GMT

I can't even find the trial version. Where is it?

Re: I cannot find the product in my account manager

Mark.Lancaster — Sun, 26 Feb 2017 19:04:58 GMT

@Anonymous

Welcome to the community..

Trial version of what? Revit LT? or something else?

Re: I cannot find the product in my account manager

Anonymous — Mon, 27 Feb 2017 06:35:32 GMT

EAGLE. I needed it yesterday, paid for it and to my surprise there's nothing to download (Account Manager). Where the hell is it???

Re: I cannot find the product in my account manager

Mark.Lancaster — Mon, 27 Feb 2017 12:09:35 GMT

@Anonymous

Did you just purchase it yesterday? If so this can take up to 24 hours for your account to sync. Have you tried lately to see if its there? To resolve issues like this use AVA or chat with an agent per this link.