topic Re: RE: Cant Access Account in Installation & Licensing Forum

Cant Access Account

Anonymous — Mon, 24 Oct 2016 15:18:55 GMT

I purchased a month subscription to AutoCAD and I can't find anywhere/anything to download the product. It doesn't appear on my product list on my Autodesk account, but I have the receipt. It says something about the order needs to be processed.

So i just wait for them to be ready to give me the download and after that it should appear in my product list?

I wish they gave information on what to do next or what happens next, very confusing and not intuitive at all, especially for a company that works in design/user interaction XP smh

RE: Cant Access Account

Otto — Mon, 24 Oct 2016 15:47:13 GMT

Hello dal9946 and welcome to the Autodesk community!

It looks like you need to find out more about downloading or re-downloading software, or are having issues that may be resolved by re-downloading.

For Windows users, before downloading products on Windows 10, please check that the product is compatible.

For general information about downloading or re-downloading (including eligibility), Community members with similar questions found the following article(s) useful:

Download Finder

Previous Versions of Autodesk Software

Download Methods

Find Your Eligibility for Previous Versions of Autodesk Software

Oftentimes installation and/or download issues can be addressed by using a different download method, or by downloading directly from the Autodesk Virtual Agent. Community members with similar issues found the following article(s) useful:

Software & Downloads

Downloading Previous Versions of Autodesk Software Using the Virtual Agent (Please be sure to disable your firewall and anti-virus before downloading)

Performing a Clean Uninstall

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If this answer missed the mark, please let us know so that other community members can lend a hand. Any additional details might help, too: consider including relevant screenshots, log files, error messages, or system specs.

Re: RE: Cant Access Account

Anonymous — Mon, 24 Oct 2016 16:03:33 GMT

Its just not giving me a link to download, or a serial number to insert anywhere. In other words, I bought the subscription and have a receipt, but there is nowhere to click to download. In Products and services, "AutoCAD 2017" is not showing up. I can't find another way or another place to download because Autodesk isn't giving me anywhere to do it in the first place.

Re: RE: Cant Access Account

natasha.l — Mon, 24 Oct 2016 16:11:43 GMT

Hello @Anonymous,

Welcome to the forum, I am glad you posted.

You can also install your software via the Autodesk Virtual Agent.

Once you download your Autodesk software from Autodesk Virtual Agent, please proceed with the product installation as follows:

Logon as an Administrator.
Empty your TEMP folder. To open the TEMP folder, type %TEMP% in the address bar of Windows Explorer and hit Enter.
Disable your Antivirus software.
Disable UAC.

W7: http://windows.microsoft.com/en-ca/windows7/turn-user-account-control-on-or-off

W10: http://winaero.com/blog/how-to-turn-off-and-disable-uac-in-windows-10/

Download all of the parts
Locate the download folder and extract (double click) part _001_00X.sfx.exe. If you have a permission issue right click and select, Run as administrator.
Files will be directed to C:\Autodesk
Follow the prompts to install the program

I hope this answered your question or resolved the issue, if so please click Kudos or the "thumbs-up!" Did my response help resolve the issue? Please "Accept As Solution" to help others in the community.