topic Re: cannot install Inventor 2023 in Installation & Licensing Forum

cannot install Inventor 2023

lukas_tilch — Sun, 11 Dec 2022 14:23:22 GMT

When I try to install Inventor, I get this message.

I have tried this already.

https://knowledge.autodesk.com/support/inventor/troubleshooting/caas/sfdcarticles/sfdcarticles/Clean-uninstall.html

I had the same problem a while back, the only solution was to reinstall Windows.

This is beyond annoying. If this Problem persists, I will switch to SolidWorks.
Inventor is a buggy mess.

Windows version info:

Re: cannot install Inventor 2023

rushabhthakkar_910 — Sat, 10 Dec 2022 18:06:44 GMT

@lukas_tilch, Have you tried this..?

(https://knowledge.autodesk.com/support/autocad/troubleshooting/caas/sfdcarticles/sfdcarticles/Cannot-install-This-computer-does-not-meet-the-operating-system-requirements-when-installing-AutoCAD-2022-products.html#:~:text=Solution%3A,try%20to%20install%20the%20software.)

Re: cannot install Inventor 2023

lukas_tilch — Sat, 10 Dec 2022 18:16:18 GMT

That ist not the problem.

Re: cannot install Inventor 2023

mdavis22569 — Sun, 11 Dec 2022 14:07:18 GMT

Share a screenshot of your WINVER / Windows version to the ticket

Re: cannot install Inventor 2023

mdavis22569 — Sun, 11 Dec 2022 14:34:20 GMT

There is an update for Window 11 available

Try updates and doing the Microsoft FixIt tool

Re: cannot install Inventor 2023

lukas_tilch — Sun, 11 Dec 2022 15:36:08 GMT

Windows doesn't list this as an available update

Re: cannot install Inventor 2023

mdavis22569 — Sun, 11 Dec 2022 15:43:26 GMT

Odd, as you can see from my image ( from this pc) that 22H2 is possible.

Can you share the WINVER like my image?

Re: cannot install Inventor 2023

rushabhthakkar_910 — Sun, 11 Dec 2022 15:45:35 GMT

@lukas_tilch shared it in OP. (WINVER)

Re: cannot install Inventor 2023

mdavis22569 — Sun, 11 Dec 2022 15:53:37 GMT

No that's not the WINVER that's the ABOUT your PC settings. There is a different. And why I asked for the WINVER by command not ABOUT by command @rushabhthakkar_910

Re: cannot install Inventor 2023

mdavis22569 — Tue, 13 Dec 2022 11:41:07 GMT

@lukas_tilch

Just checking in to see if you were able to get it installed?

Also, did you try a new Windows Profile for the installation?

Can you share the Winver still?

Re: cannot install Inventor 2023

lukas_tilch — Fri, 16 Dec 2022 11:31:22 GMT

I have not been able to install it.
As for the winver, I'm unable to see what information is missing from the screenshot I shared.
To me, it looks like only the ordering is different.

The Version in winver is this:
Microsoft Windows
Version 21H2 (OS Build 22000.1281)

That is identical to the about page.

Re: cannot install Inventor 2023

mdavis22569 — Fri, 16 Dec 2022 11:32:20 GMT

No mine is 22H2, it's updated.

I'm trying to get you to update your Windows fully and then try the installation

Re: cannot install Inventor 2023

lukas_tilch — Fri, 16 Dec 2022 14:19:11 GMT

Windows is not showing the update you are referring to, as stated in message 6 in this thread.
I was able to install Autocad and 3ds Max without an issue.

Re: cannot install Inventor 2023

mdavis22569 — Fri, 16 Dec 2022 14:28:11 GMT

OK .. but I showed you that there is an update available. As I have, it installed on 2 machines.

put a support ticket in and see if Autodesk can help then.

I would say do a clean uninstall or Windows reinstall. But I don't think that'll go over well

Re: cannot install Inventor 2023

rushabhthakkar_910 — Fri, 16 Dec 2022 14:32:10 GMT

@lukas_tilch, I also have 22H2 installed like @mdavis22569 has..!!

Re: cannot install Inventor 2023

lukas_tilch — Fri, 16 Dec 2022 14:48:19 GMT

I do not doubt that this update exists, as I have it installed on another machine as well.
Yet this does not explain why the Inventor installer is seemingly incompatible with this updated Windows 11 I have installed in August 2022.
My guess would be, that the Installer has checks in place to determine whether the previous installation is fully removed from the system, before installing a new one.
Which in and of itself is a good idea, but if I have to remove files and edit the registry manually as suggested in the "Clean Uninstall" and it is still not working, something is definitively wrong with these checks.
At this point it is just not worth spending any more time on this.
I will use this time to get more familiar with solid works instead.

But I thank both of you, rushabhthakkar_910 and mdavis22569, for at least trying to help me

Re: cannot install Inventor 2023

rushabhthakkar_910 — Fri, 16 Dec 2022 14:50:57 GMT

@lukas_tilch, Contact support once to see if they can help you out with this..!!

https://www.autodesk.com/support/contact-support

Re: cannot install Inventor 2023

mdavis22569 — Fri, 16 Dec 2022 16:48:30 GMT

@lukas_tilch

I'd do a ticket

https://www.autodesk.com/support/contact-support?_ga=2.48969958.1191322558.1670940499-1971025296.1670940499

Let us know .. but without being on your PC, it's just a bunch of try this or that now

Re: cannot install Inventor 2023

gkniksch_aep — Wed, 09 Aug 2023 20:14:23 GMT

Unfortunately, I'm running into this same problem myself. Used the clean uninstall instructions as well. I put in a support case, hoping for some help soon. Has there been any updates to this issue not yet documented here? Thanks.

Re: cannot install Inventor 2023

gkniksch_aep — Wed, 09 Aug 2023 22:30:12 GMT

I figured out my issue. When performing the clean uninstall, there was one more place that needed to be hit in the registry. There was still a location existing in the Installer Products that was telling the installer that Inventor 2023 was still installed:

Computer\HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Installer\Products\

This resulted in the message shown in the original post for me. Once I deleted the location pointing at the Inventor.exe, I was able to finish the re-install normally. Maybe this will help others in the future. Thanks.