topic 3dsmax2017 [free trial]How to re-download software in Installation & Licensing Forum

3dsmax2017 [free trial]How to re-download software

Anonymous — Tue, 08 Nov 2016 08:35:08 GMT

re-download software failed

Betreff: 3dsmax2017 [free trial]How to re-download software

uwe.janotta — Tue, 08 Nov 2016 08:53:12 GMT

Hello,

I assume that you already pre-installed the software right?

You may try to Performing a Clean Uninstall first and than you can download again the Software.

I hope that is helpful for you and I wish you a great day.

Kind regards,

Uwe

Re: 3dsmax2017 [free trial]How to re-download software

Mark.Lancaster — Tue, 08 Nov 2016 12:59:28 GMT

@Anonymous

Welcome to the community..

Download and install per:

1. Access the Autodesk Virtual Agent and follow the download links to your product.
2. Download all of the parts (some applications only have a single part to download) for your product first. Do not continue until all of the parts have fully downloaded.
3. Navigate to your download folder location and extract (double click) part _001_00X.sfx.exe (or the single file download).
4. In a few seconds the extraction will start and prompt you to extract to C:\Autodesk.
5. Once the extraction is finished, the installation will automatically start.
6. Follow the installation steps for your product

If you want the full recommended installation steps, click on the installation link in my signature.

However if the installation does fail using this method, please post your installation log file here so we can review it. Posting info: Sometimes installation log files contain personal information such as your serial #. Prior to posting your log file please make sure to remove such info.

Good luck on your installation and report back on your progress.

Re: 3dsmax2017 [free trial]How to re-download software

natasha.l — Tue, 08 Nov 2016 22:54:03 GMT

Hello @Anonymous,

Welcome to the forum, I am glad you posted.

If, you have already attempted to install the product:

Conduct a Clean Uninstall of the program use MSfixit Tool to complete the uninstall

Then proceed with …

If, you only had an unsuccessful download:

Logon as an Administrator.
Empty your TEMP folder. To open the TEMP folder, type %TEMP% in the address bar of Windows Explorer and hit Enter.
Disable your Antivirus software.
Disable UAC.

W7: http://windows.microsoft.com/en-ca/windows7/turn-user-account-control-on-or-off

W10: http://winaero.com/blog/how-to-turn-off-and-disable-uac-in-windows-10/

Download all of the parts Autodesk Virtual Agent
Locate the download folder and extract (double click) part _001_00X.sfx.exe. If you have a permission issue right click and select, Run as administrator.
Files will be directed to C:\Autodesk
Follow the prompts to install the program

I hope this answered your question or resolved the issue, if so please click Kudos or the "thumbs-up!" Did my response help resolve the issue? Please "Accept As Solution" to help others in the community.