topic download failure. in Installation & Licensing Forum

download failure.

Anonymous — Fri, 25 Nov 2016 14:30:13 GMT

Good day, I have tried to download the trial version of Autocad 2017 several times using the download manager and it has failed every time. It starts and runs fine till just after the "Autodesk Material Library", then it abruptly disappears and displays the install saying that Autocad failed to install. The log file says that the Library failed to download. Any suggestions?

Re: download failure.

Alfred.NESWADBA — Fri, 25 Nov 2016 18:46:53 GMT

Hi,

Hi,

welcome @Anonymous.autodesk.com!

Download the installation files from Autodesk Virtual Agent >>>click<<<, then start the installation from that local file(s).

- alfred -

Re: download failure.

TravisNave — Mon, 28 Nov 2016 23:11:41 GMT

I would recommend that you try downloading your product using the virtual assistant by following the directions here:

http://knowledge.autodesk.com/customer-service/account-management/software-downloads/download-methods/virtual-agent

Re: download failure.

Anonymous — Thu, 08 Dec 2016 15:38:37 GMT

Hello

i am trying to download a free trial of autocad Lt but keep getting a failure message which refers me to an Installation file log

can you assist.

I can forward the file log

Thanks

Phil Carmody

Re: download failure.

Mark.Lancaster — Thu, 08 Dec 2016 15:48:01 GMT

@Anonymous

Welcome to the community...

Have you tried the accepted solution that is here (by using the Autodesk Virtual Agent)?