topic Re: Revit 2017 Licensing System Error 1 in Installation & Licensing Forum

Revit 2017 Licensing System Error 1

Anonymous — Sat, 03 Dec 2016 13:09:03 GMT

So far I have been unable to find a solution online for the problem I'm having.

I have installed Revit 2017, and uninstalled it, and reinstalled it about 10-15 times. At this point I'm beginning to think it's not user error.

I have a valid student license, I have checked and I still have 4 seats available, but I am still getting this error.

The last install I did seems to have gone swimmingly but still this error persists.

Someone please help!!!!

Re: Revit 2017 Licensing System Error 1

Darin.Green — Mon, 05 Dec 2016 14:58:16 GMT

When you first launch the application are you being asked for User ID, Serial Number & Network? If you choose, Standalone, make sure you're entering the right serial number and product key.

What license type do you have Single-User or Multi-User?

Re: Revit 2017 Licensing System Error 1

Anonymous — Mon, 05 Dec 2016 15:49:03 GMT

Thank you for your reply.

No, it doesn't ask for any of those details when I open the programme, I don't get any further than the error message.

Re: Revit 2017 Licensing System Error 1

Darin.Green — Mon, 05 Dec 2016 15:53:04 GMT

License type???

Close any open sessions of Revit, then Browse to and delete the following directories:

C:\Users\<username>\AppData\Roaming\Autodesk\ADUT
C:\ProgramData\Autodesk\CLM\LGS\829I1_2017.0.0.F

Start Revit

Re: Revit 2017 Licensing System Error 1

Anonymous — Mon, 05 Dec 2016 16:08:43 GMT

Sorry it's a single user license. I have deleted both of those as suggested but still get the same error when starting the application

Re: Revit 2017 Licensing System Error 1

Darin.Green — Mon, 05 Dec 2016 16:13:10 GMT

Ok... Here's what we'll need to do... Uninstall all Autodesk applications currently installed on your machine. Once the applications are uninstalled, you'll need to delete the following directories:

C:\Program Files\Autodesk
C:\Program Files\Common Files\Autodesk Shared
C:\ProgramData\Autodesk

Once they're deleted, run the installation again and the application should work as expected.

Re: Revit 2017 Licensing System Error 1

Anonymous — Mon, 05 Dec 2016 16:25:03 GMT

Ok great, I will give it a go and let you know how I get on. Thank you

Re: Revit 2017 Licensing System Error 1

Anonymous — Mon, 05 Dec 2016 18:19:40 GMT

I uninstalled all Autodesk Applications and deleted all that you suggested, reinstalled and still getting the same error on starting the application

Re: Revit 2017 Licensing System Error 1

Darin.Green — Mon, 05 Dec 2016 21:53:00 GMT

Take a screenshot of the error an post it

Re: Revit 2017 Licensing System Error 1

Anonymous — Mon, 05 Dec 2016 22:07:33 GMT

Re: Revit 2017 Licensing System Error 1

Darin.Green — Mon, 05 Dec 2016 22:14:31 GMT

Since uninstalling didn't fix the issue. It comes down to the C:\ProgramData\FLEXnet directory. Within that directory, delete the files with its name beginning with adskflex_* once deleted, start the application again.

Re: Revit 2017 Licensing System Error 1

Anonymous — Tue, 06 Dec 2016 07:05:06 GMT

I have located the directory but there are no files there at all.

Re: Revit 2017 Licensing System Error 1

Anonymous — Fri, 16 Dec 2016 22:56:10 GMT

Has a solution to this problem been found yet? I have the same issue.

Re: Revit 2017 Licensing System Error 1

natasha.l — Fri, 16 Dec 2016 23:53:17 GMT

Hello @Anonymous,

Sorry for the inconvenience, please follow the steps below to resolve the issue.

STEP 1: Forcing reactivation of the product

Close any running Autodesk programs.
Remove all files under C:\Users\<username>\AppData\Roaming\Autodesk\ADUT.
Remove all files under C:\ProgramData\Autodesk\ADUT.
Go to C:\ProgramData\FLEXnet and delete all files that start with adskflex.

STEP 2: Reset the license information

Using Windows Explorer, browse to the following folder:
C:\ProgramData\Autodesk\CLM\LGS\<Product_Key>_2017.0.0.F

If the folder does not exist, create it.

Note: The <Product_Key> must match the product that is giving the error. For example, if you get the error with 3ds Max 2017 you need to use product key 128I1. This is true even if you installed from a suite.

Delete the LGS.data file, if it exists.

Using Notepad (or preferred text editor) create a new text file called LGS.data

Add the following text to the text file:

_STANDALONE (or _NETWORK if the product uses a network license). The text must be all capital letters.

Save the file to the following folder:
C:\ProgramData\Autodesk\CLM\LGS\<Product_Key>_2017.0.0.F

Launch the product - you will need to reactivate it.

Thank you.

Please "Accept As Solution" if a reply has helped resolved the issue or answered your question, to help others in the community.

Re: Revit 2017 Licensing System Error 1

Anonymous — Sat, 17 Dec 2016 19:27:56 GMT

Tried your solution but still getting the same error.

Re: Revit 2017 Licensing System Error 1

Anonymous — Thu, 22 Dec 2016 15:52:30 GMT

Any update on this. Previous suggestion did not work. Still getting same error.

Re: Revit 2017 Licensing System Error 1

dembkod — Thu, 22 Dec 2016 15:54:27 GMT

doug.caulfield

Hello. Sorry to hear you are having issues. I have some questions for you:

Did Revit 2017 ever work for you?
Was Antivirus turned off when you installed?
What Operating System are you running?
If you access the Windows Run box and type “msconfig” and press [Enter] are you running in “Normal” mode? You should be. If not set this and reboot.
Is your version of windows up to date?
What type of Windows Account are you using? Can you access the control panel and look at your account and see if you are an Administrator? If you are not set as an administrator, it is worth changing the account and testing. This could easily be a permissions issue- you could hav a restricted account.
Try a different Windows user. Create a new admin account in windows to test, log out and log back in as the new user and retest. If it works you know something is off with the original account somehow.

The error you are displaying tells us the licensing module on your machine is either not installed properly or is being prevented from running somehow.

-David

Re: Revit 2017 Licensing System Error 1

Anonymous — Thu, 22 Dec 2016 16:02:27 GMT

No, Revit 2017 has never run. But 2014, 2015 and 2016 all installed and run with no problem. 2016 is the only version still on it.

Yes, antivirus was off.

Windows 8.1.

Normal mode.

All updates have been installed.

I am an administrator.

Also tried another user.

We have been using Revit since 2007.......on all types of computers. We are advanced users and tech savy regarding networks.

I will try a few other things and let you know.

This is the first time for us seeing this error.

Re: Revit 2017 Licensing System Error 1

dembkod — Thu, 22 Dec 2016 16:12:22 GMT

msimon

Hello. New item to test. Did some digging and this could help. Download the attached file and unzip it. We need the file inside.

Create the folder structure in your CLM folder as following and put attached LGS.data file under the folder 829I1_2017.0.0.F:

C:\ProgramData\Autodesk\CLM\LGS\829I1_2017.0.0.F

Then try to start the product.

-David

Re: Revit 2017 Licensing System Error 1

Anonymous — Thu, 22 Dec 2016 16:20:15 GMT

I tried that. It was one of the earlier suggestions.

I guess I should have been clearer. We are trying to install and run Building Design Suite Premium. The Product Key for it is 765I1. I tried it with both file structures (829I1 & 765I1) and no luck. Also verified we are _STANDALONE.