topic Re: Installed wrong AutoCAD, now Civil 3d won't install. thx in Installation & Licensing Forum

Installed wrong AutoCAD, now Civil 3d won't install. thx

Anonymous — Fri, 09 Dec 2016 04:18:43 GMT

Hello, I installed AutoCAD 2017 just fine. However, I realized that I need AutoCAD Civil 3d instead. But now the Civil 3d version will not install because it says I already have AutoCAD running, which I don't.

Is it not letting me install it because I might only be allowed 1 student download at a time?

Thanks!

RE: Installed wrong AutoCAD, now Civil 3d won't install. thx

Otto — Fri, 09 Dec 2016 04:19:10 GMT

Hello raymond.lipin and welcome to the Autodesk community!

It looks like you are stuck at the activation/installation step while attempting to download software, or are having problems with starting your software immediately after installing. The following article(s) should help you resolve the problem:

Communication Failure message during download and installation - Note that this article also provides alternate downloading and installation methods.

Application Manager Update stuck at installing

In order to manually activate your software (in cases where the activation appears stuck), please refer to Manually Activating Your Autodesk Software.

If the activation window is not displayed, others have resolved this by completely uninstalling and reinstalling their software. Please refer to How to Remove all Software from a Windows System for assistance.

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If this answer missed the mark, please let us know so that other community members can lend a hand. Any additional details might help, too: consider including relevant screenshots, log files, error messages, or system specs.

Re: Installed wrong AutoCAD, now Civil 3d won't install. thx

Mark.Lancaster — Fri, 09 Dec 2016 13:21:34 GMT

@Anonymous

Welcome to the community..

Although you may not see AutoCAD running on the screen, there may be a hung Acad.exe process still out there. Bring up Windows Task Manager and confirm if there's a Acad.exe process running. If there is, end task it or just reboot your machine.

This has nothing to do with your student account or having 1 download available to you.