topic Re: cannot enter activation code in Installation & Licensing Forum

cannot enter activation code

Anonymous — Fri, 09 Dec 2016 12:30:59 GMT

Hi,

I just bought a new licence for AutoCad LT 2017 but I cannot enter the Activation Code. I only see the screen where I can enter the Serial Number but did that three times allready. Found this page: http://forums.autodesk.com/t5/installation-licensing/cannot-activate/m-p/6642669/highlight/true#M162661 and this: https://knowledge.autodesk.com/support/autocad/troubleshooting/caas/sfdcarticles/sfdcarticles/AutoCAD-2017-fails-to-launch-after-install.html.

Unfortunately it doesn't make any sense to me. Maybe not ment for Windows 10? It worked perfectly well till yesterday.

Please help!

Kind regards,

Rose

Re: cannot enter activation code

muriel.a — Fri, 09 Dec 2016 13:42:20 GMT

Hi @Anonymous and welcome to the Autodesk Community!

For you r AutoCAD LT 2017 monthly subscription, you don't need an activation code. To activate your license, please use your credentials.

User ID : roosvonk000 + password

Re: cannot enter activation code

pendean — Fri, 09 Dec 2016 13:44:12 GMT

>>>...It worked perfectly well till yesterday....<<<
So this is a second activation of the same license?
Or a second activation because LT2017 is suddenly asking for it again when you did it all yesterday?

Re: cannot enter activation code

Anonymous — Fri, 09 Dec 2016 16:41:16 GMT

Hi Muriel,

Thanks for your reply. Autocad dit not start up again after I entered my new serial number. It said that the License Manager was not installed properly and Autocad would shut down. After a chat session with support I was asked to uninstall Autocad. So I uninstalled allmost everything thas has anything to do with Autodesk ( there is one file with the Autodesk Desktop App that I can not get rid of, still working on it). Now I am waiting for a email from support with the solution and a sign that I can download the product again. Waiting now for 2,5 hours. Any tips to speed up the proces of problem solving are most welcome.

Re: cannot enter activation code

Anonymous — Fri, 09 Dec 2016 16:52:38 GMT

Hi Pendean,

Thanks for your reaction. I had a license for a month which was expired. Bought a new one and got a new serial code. When I entered it I got a pop up that the License Manager was not installed properly. Now waiting for a solution to come by email from support.

Re: cannot enter activation code

natasha.l — Fri, 09 Dec 2016 18:39:08 GMT

Hello @Anonymous,

Please keep us posted on the progress of your activation. I hope you resolved the issue you had removing the Autodesk Desktop App. Please let us know if you need further assistance.

Re: cannot enter activation code

Anonymous — Sat, 10 Dec 2016 14:41:19 GMT

Problem is solved. I got an email from support that said some fixing procedures were made and I could download the product again. I did and AutoCad LT is working again, didn't even have to fill in the serial code. Thanks!