topic Re: Model builder not working (26 april 2019) in InfraWorks Forum

Model builder not working (26 april 2019)

_Leonid — Fri, 26 Apr 2019 09:07:08 GMT

Is there an issue with the Model Builder service?

I got an email from infraworks about a disk space problem. but I have free 500GB. what could be the problem?

Re: Model builder not working (26 april 2019)

SethHall — Fri, 26 Apr 2019 12:48:48 GMT

Did this just happen with one model request, or have all failed for you? Last I tested was around 515PM EDT yesterday and all was good. We will look into it and report back. Thanks for your patience.

Re: Model builder not working (26 april 2019)

_Leonid — Fri, 26 Apr 2019 13:00:38 GMT

Hi, Seth! problem with all requests. Tested on different computers.

Re: Model builder not working (26 april 2019)

SethHall — Fri, 26 Apr 2019 13:18:50 GMT

@_Leonid

I just sent a model request and I got a model back. This shouldn't matter but, I was using 2020.0, which version are you using?

Re: Model builder not working (26 april 2019)

_Leonid — Fri, 26 Apr 2019 14:05:41 GMT

Hmm....

my Version: 20.0.25.0 and 19.0.54.0

the problem is the same

"Your InfraWorks Model Request Failed"

"Please try again. If the problem persists, please let our technical support know.

Best regards,
The InfraWorks team"

Re: Model builder not working (26 april 2019)

SethHall — Fri, 26 Apr 2019 15:16:32 GMT

@_Leonid

Thank you for that additional information. We have a theory I am currently testing, I'll report back with my results. Thanks again!

Re: Model builder not working (26 april 2019)

_Leonid — Mon, 29 Apr 2019 07:51:27 GMT

Is there any news?

Re: Model builder not working (26 april 2019)

Anonymous — Mon, 29 Apr 2019 12:09:41 GMT

I do have the exactly same problem after updating to the 2020 version. six different area (10 ~ 100 sq km) models created and all of them failed to create on 04/27/2019 as well. Every update have same problems and getting frustrated again and again. If this continue, Autodesk should not release any new version!

Re: Model builder not working (26 april 2019)

SethHall — Mon, 29 Apr 2019 12:07:28 GMT

@_Leonid

A fix was deployed early this morning (EDT). I just tested on my machine and I have models being created as expected. Could you please give it another try and let us know if the issue has been resolved? Thanks!

Re: Model builder not working (26 april 2019)

Anonymous — Mon, 29 Apr 2019 12:28:53 GMT

Seth,

Thank you for the quick response and three project areas created through the model builder this morning and the first one successfully created and still waiting for the remainders. It will take time to complete due to the size of the areas (100 sq. km). I will keep you posted how they turn out.

Re: Model builder not working (26 april 2019)

Anonymous — Mon, 29 Apr 2019 12:37:09 GMT

Seth,

One of the three projects this morning failed as the attached image shows. The error was the "socket hang up". What does it mean? The project size was about 60 sq km.

Thank you for the help again.

Re: Model builder not working (26 april 2019)

SethHall — Mon, 29 Apr 2019 12:58:42 GMT

@Anonymous

We are looking into that error. I will report back when I have more information. Thanks

Re: Model builder not working (26 april 2019)

SethHall — Mon, 29 Apr 2019 13:08:08 GMT

@Anonymous

The "socket hang up" refers to a time out issue. We checked the logs and it appears that most models are going through without issue. We will investigate further, but in the meantime could you try your model request again and let me know if it is successful? Thanks!

Re: Model builder not working (26 april 2019)

Anonymous — Mon, 29 Apr 2019 13:14:46 GMT

Thank you for the quick update Seth,

I will try it again and will let you know how it turns out.

Re: Model builder not working (26 april 2019)

_Leonid — Mon, 29 Apr 2019 13:25:05 GMT

works! thank you, Seth!
only now the model appears after half an hour. Previously, this procedure took a few seconds.

Re: Model builder not working (26 april 2019)

SethHall — Mon, 29 Apr 2019 13:27:35 GMT

@_Leonid

Glad to hear it! Please let me know if you run into any further issues.

Re: Model builder not working (26 april 2019)

Tomislav.Golubovic — Mon, 29 Apr 2019 22:07:56 GMT

Working fine here now, thanks!